ServiceMaster Clean is nominated for Customer Service Award
25th January 2012
... Comments

thebestofexeter member, ServiceMaster Clean, has been nominated for a prestigous award, Best in Customer Service Award  customer service award in the Riviera International Centre.

SeriviceMaster Clean is run by Ken Rudge said of the award nomination:

"We are very proud to have been shortlisted for the Customer Service Excellence award. Like most hardworking businesses we have always tried to do our best to serve customers well. In a pure service business like ours we realised a number of years ago that consistently high levels of customer service were vital if we were truly going to differentiate base on service quality. We took the time to really think about who we wanted to be and how we wanted to serve. Caring Experts sums it all up for us and drives everything we do. This achievement has been really powerful for all of our team because it has served as an endorsement of all the hard work and focus we’ve put behind this initiative. I’m really proud of my team and very grateful to them.”

Mr Hughes, a ServiceMaster Clean customer said:

"This is the third time we have benefited from the excellent service provided by your company. We know what to expect. We were not disappointed. All the staff starting with the ladies in the office to the technician who did the cleaning work, who did so with enthusiasm, courtesy and efficiency. Well done on your nomination".

Our customer focussed mission is to be ‘Caring Experts’. We use this phrase as a ‘compass’ to guide us in everything we do from strategy, to systems, to processes, to behaviour.

Our objective is that in all our dealings with people, and each other, that we will be Caring Experts. That the recipient of our exchanges with them will feel that each encounter is handled with genuine care and true expertise that represents full industry best practice. It is our belief that through doing this we will be able to grow our company steadily by creating and maintaining mutually beneficial relationships.

Our aim is that through investing in customer relationships in this way that we will be seen as a considerate advisor, and not a mere service provider.   

Caring Experts is all about moments. These two words came to us following a series of meetings and workshops where we focussed on who we wanted to be and what our strengths were. These two words sum up everything that is important to us about how we treat each other, our business partners and suppliers and our customers. We have moments every day where we have choice to do more than a standard ‘good job’. It mostly doesn’t require a huge effort. In fact we call it “going the extra inch” [Guy Arnold].

There’s a quotation we use to help us understand this: “Sometimes when I consider what tremendous consequences come from little things, I am tempted to think that there are no little things” [Bruce Barton].  

When we have choices we try to approach them all through the filter of the values and behaviour of ‘Caring Experts’. Whether we’re making an investment decision, handling a customer complaint or seeking to protect profit margin we ask ourselves “What would a Caring Expert do?”

ServiceMaster Clean are members of thebestofexeter see all their reviews here

About the Author

Dave B

Member since: 3rd May 2012

I am the Membership Manager at thebestof Exeter. My role is to maintain good relationships with the best businesses in Exeter. I am also involved in organising our bi-monthly networking events and help...

Popular Categories