The Grand Hotel Eastbourne
Latest Reviews
We come from Essex and hadn’t seen our family from Brighton for 6 months due to Covid. We decided we would meet and stay at The Grand Eastbourne for a few days. We had a very enjoyable time at this beautiful hotel and used both the indoor and outdoor pools. Food was lovely and rooms spotless. Staff were very friendly and helpful especially the concierge Gary. Everywhere was Covid secure and we felt very safe there. Definitely be going back again.
Source: tripadvisor.co.uk
Very good hotel in prime seafront position with excellent restaurants and leisure facilities. Pleasant rooms, one of which had a balcony, with large and comfortable beds and spacious bathrooms with high-quality toiletries.
Source: tripadvisor.co.uk
Very good hotel
Lovely staff and superb food
Excellent location and great ambience
Stayed for two nights - it’s a very traditional not modern hotel but still carries it off well with style
If I go back to Eastbourne will be my first choice
Lovely staff and superb food
Excellent location and great ambience
Stayed for two nights - it’s a very traditional not modern hotel but still carries it off well with style
If I go back to Eastbourne will be my first choice
Source: tripadvisor.co.uk
Really nice hotel, comfortable and spacious, excellent food and service, dealt with all the requirements of Covid 19 very well. The guest room was very nice, the only concern was the room was hot in the sunny weather which we experienced during our stay. However we would visit again.
Source: tripadvisor.co.uk
Our bedroom was comfortable and a fan had been installed. The bathroom was a good size and everything worked. Bathrobes and slippers were supplied and decent toiletries and flannels.
When one leaves the bedroom one realises this hotel isn't very good. The 'art' that decorates the walls is execrable. It generally consists of the cheapest reproductions of 18th and 19th Century portraits. Why on earth would anyone put dross like this on the walls? Why don' they showcase some work by talented local artists? Why don't they splash a bit of colourful art around the miles of corridors.
The service is slack.. Staff pointed us to a table on the terrace for an aperitif and then left us to our own devices. I had to go to the bar to get some service. When drinks finally made it to our table they weren't accompanied by 'nibbles'. £28 for 2 drinks and not even a scoop of crisps!
We ate at the Mirabelle which excelled in mediocrity.
Breakfast was OK in perfunctory sort of 'does what it says on the tin' sort of way. No water on the table when you sit down. Waiter hovers and hovers whilst you order. Coffee tastes like the cheapest the cost accountants could source. Dismal prints of obscure 18th and 19th Century portraits sit on the walls of the walls of the cavernous room.
The indoor pool was closed for cleaning when we went. The outdoor pool was well used and appeared well managed. Cross the road and you come to the lovely Eastbourne promenade and the glorious sea and shingle/sandy beach.
When one leaves the bedroom one realises this hotel isn't very good. The 'art' that decorates the walls is execrable. It generally consists of the cheapest reproductions of 18th and 19th Century portraits. Why on earth would anyone put dross like this on the walls? Why don' they showcase some work by talented local artists? Why don't they splash a bit of colourful art around the miles of corridors.
The service is slack.. Staff pointed us to a table on the terrace for an aperitif and then left us to our own devices. I had to go to the bar to get some service. When drinks finally made it to our table they weren't accompanied by 'nibbles'. £28 for 2 drinks and not even a scoop of crisps!
We ate at the Mirabelle which excelled in mediocrity.
Breakfast was OK in perfunctory sort of 'does what it says on the tin' sort of way. No water on the table when you sit down. Waiter hovers and hovers whilst you order. Coffee tastes like the cheapest the cost accountants could source. Dismal prints of obscure 18th and 19th Century portraits sit on the walls of the walls of the cavernous room.
The indoor pool was closed for cleaning when we went. The outdoor pool was well used and appeared well managed. Cross the road and you come to the lovely Eastbourne promenade and the glorious sea and shingle/sandy beach.
Source: tripadvisor.co.uk
Excellent stay at a first class hotel - handled ll aspects stay well especially in relation to the covid 19 rules - Mirabelle restaurant absolutely wonderful - and the pool area was well managed and regulated in numbers and cleaned after each hour
Source: tripadvisor.co.uk
After much research of where to go this year, which wasn’t too far but had all the facilities we wanted, we finally decided on Eastbourne because it had a 5 * hotel. It was an excellent decision. The room was very clean and spacious, overlooking the sea. The bed was very comfortable and the food was delicious. All the staff were friendly, courteous and very well trained. It isn’t always possible to park in the main car park, so a couple of days we had to park nearby with a parking permit, supplied by the hotel. The pools were lovely and heated- which is a must for me. I would definitely return
Source: tripadvisor.co.uk
Popped in for lunch.Staff were so welcoming
and service excellent.
We all had fish and chips but unfortunately they were Luke warm.With young children we did not want to return the plates.Very disappointing.
and service excellent.
We all had fish and chips but unfortunately they were Luke warm.With young children we did not want to return the plates.Very disappointing.
Source: tripadvisor.co.uk
The hotel is gorgeous and the service is impeccable. My family and I truly had an AMAZING time there!
Everything is carefully planned so that you and your children have the best time possible.
The room was very spacious and we always felt like we were taken care of.
The Grand Hotel in Eastbourne is very family-friendly. The Victorian landmark is truly beautiful and we really felt like kings and queens during our stay.
Great for families! See more now on my blog the Frenchie Mummy :)
Everything is carefully planned so that you and your children have the best time possible.
The room was very spacious and we always felt like we were taken care of.
The Grand Hotel in Eastbourne is very family-friendly. The Victorian landmark is truly beautiful and we really felt like kings and queens during our stay.
Great for families! See more now on my blog the Frenchie Mummy :)
Source: tripadvisor.co.uk
Top hotel in all respects, with staff that will go out of their way to assist.
My wife needed some medical advice/treatment on our arrival and an appointment was quickly made for her at the local Drop-in centre. This saved us a lot of time on our short stay.
Great rooms and facilities and a perfect location.
My wife needed some medical advice/treatment on our arrival and an appointment was quickly made for her at the local Drop-in centre. This saved us a lot of time on our short stay.
Great rooms and facilities and a perfect location.
Source: tripadvisor.co.uk
No air con rooms stifling. Had to ask for basic stuff for the room ie toilet roll milk, teabags.Breakfast was nice. I ordered orange juice got grapefruit 1 morning my husband had actually finished his breakfast before my even came out never had dinner in restaurant no air con its boiling in there.no mini fridge in room beds and pillows like bricks.hard to get internet cost £1530 for 7nts b&b wont be going back
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Source: expedia.co.uk
Just like to say what a lovely couple of days spent at the Grand. Too notch time from beginning to end. Customer Service was impressive. After a stressful start to the year, it went some way to getting us back to where we need to be. Much appreciated 🙏
Source: tripadvisor.co.uk
Had a wonderful 3 night stay at this lovely hotel, it was a totally welcome break after the strange times we are living in. The name is Grand Hotel and it certainly felt like a Grand Hotel. I felt safe during this Covid period and felt the staff had been very well trained without making guests feel uncomfortable
Source: tripadvisor.co.uk
We (family of 4 x2) visited this hotel the weekend of 7-9th Aug 2020 and had a lovely stay. The staff couldn't be more helpful and very accommodating. A special THANKS goes to Chris (at the health club) who was so helpful, accommodating and friendly! He loved a good chat! Beatrice was also very helpful and both had a very difficult task of managing the COVID pandemic. We were allowed to go in the outdoor pool (beautifully heated) for about 20 minutes and then the next group would go in once we came out using a coloured band system. We were allowed to use the indoor pool for about 45 minutes and the pool was heated to a lovely temperature.
The hotel was also located in such a central place that town was within walking distance and more or less overlooking the beach. we walked everywhere for drinks and dinner.
Recommendation for restaurants: Sabaidee (Thai) and La Locanda Del Luca (Italian). Very accommodating and good food.
The only slight criticism I would give is the temperature of the rooms. It was very warm when you entered the rooms as the hotel is old fashioned in that there was no AC but a powerful fan. Shower power very good and amenities all there.
All in all, I would recommend this hotel.
The hotel was also located in such a central place that town was within walking distance and more or less overlooking the beach. we walked everywhere for drinks and dinner.
Recommendation for restaurants: Sabaidee (Thai) and La Locanda Del Luca (Italian). Very accommodating and good food.
The only slight criticism I would give is the temperature of the rooms. It was very warm when you entered the rooms as the hotel is old fashioned in that there was no AC but a powerful fan. Shower power very good and amenities all there.
All in all, I would recommend this hotel.
Source: tripadvisor.co.uk
Had a voucher for dinner from before lockdown. Had thoughts of staying overnight but The Grand was full except for a Suite that was outside our budget. Dinner was lovely and beautifully cooked/presented. Excellent staff who told me that they have been very busy since reopening. Excellent Covid precautions and a great experience.
Source: tripadvisor.co.uk
I booked 2 night stay as a treat for my husbands birthday, what a pleasure beautiful hotel in every detail could not fault it in any way our room had lovely sea view and was more than comfortable. Every member of staff was brilliant and the attention to detail second to none. We had breakfast and evening meal and both were exceptional. As the name suggests the Hotel is very Grand and is obviously not the cheapest but as far as we are concerned well worth the money.
We visited on the 2 hottest days so far this year and our only small criticism would be that the room did not have a fridge, having said this it was no problem when we requested an Ice bucket to cool our bottled water.
We liked it so much we plan a return visit in October would not hesitate to recommend.
We visited on the 2 hottest days so far this year and our only small criticism would be that the room did not have a fridge, having said this it was no problem when we requested an Ice bucket to cool our bottled water.
We liked it so much we plan a return visit in October would not hesitate to recommend.
Source: tripadvisor.co.uk
The room we stayed in was a deluxe double room, it was spacious and clean but overlooked the side of the hotel. There wasn't much to see except the top of the floor below. So basically everything was good apart from the view from our room.
Source: tripadvisor.co.uk
From the time we arrived we had a truly wonderful experience- nothing but nothing was too much for the wonderful staff
Due restrictions of Covid the hotel had everything in place to make our stay enjoyable but safe. Certain aspects were changed but did not affect our stay
Thanks to all
P&K
Due restrictions of Covid the hotel had everything in place to make our stay enjoyable but safe. Certain aspects were changed but did not affect our stay
Thanks to all
P&K
Source: tripadvisor.co.uk
Having arrived directly from a disappointing visit to a hotel in the New Forest, what a joy it was to arrive at The Grand. We were a little apprehensive about how Covid would affect the usually excellent customer service but we were delighted that it seems little has changed. Yes there are one-way systems and hand sanitisers, reduced capacity & different opening hours in the restaurant and pools but it hasn’t spoilt the enjoyment of being in this beautiful hotel. We felt safe, welcome, and thoroughly spoilt!
Source: tripadvisor.co.uk
BAD Points..... Room 407 - very poor un-regulating shower, inadequate and noisy portable air con during 34 deg heatwave, furniture all a bit mismatching and tired. Was disappointed since we previously stayed in room 408 with beach front facing windows. Whilst booking, I was under the impression that 407 was the same (408 was unavailable), but the windows are angled and do not provide the same beach front aspect. Unfortunately, I would not book room 407 again, but would be happy with 408. Bar area very hot and uncomfortable during heatwave due to lack of air con.
GOOD Points.... Excellent Garden & Mirabelle restaurants with good menu. Meals & wine were excellent. Very friendly & helpful staff considering the current virus restrictions they had to deal with. Unfortunately at arrival, we had to wait until approximately 3:45pm until our room was ready, but was offered complimentary drinks in the bar which was appropriate. Very comfortable bed in room 407.
GOOD Points.... Excellent Garden & Mirabelle restaurants with good menu. Meals & wine were excellent. Very friendly & helpful staff considering the current virus restrictions they had to deal with. Unfortunately at arrival, we had to wait until approximately 3:45pm until our room was ready, but was offered complimentary drinks in the bar which was appropriate. Very comfortable bed in room 407.
Source: tripadvisor.co.uk
We had a four day break at the Grand hotel which was a pleasure after not going out for six months. We had a large room with a terrace which was lovely and had breakfast on the terrace. We ate in the Mirabelle restaurant which was first class, the staff were charming and the food delicious.
Source: tripadvisor.co.uk
A beautiful Grand Hotel in the perfect location on Eastbourne sea front. A short walk from all the best restaurants/cafes and the beach. A great outdoor heated (very warm) pool but could do with more umbrellas. The staff did an excellent job considering the Covid-19 situation and to make our experience as "normal" as possible which they acheived.
Source: tripadvisor.co.uk
Great place, great staff, really enjoyed the stay, but no air conditioning in the bedroom? In a five-star hotel? Is that even legal. Sorry, Hottest day of the year plus no air-con equals grumpy client 😡
Source: tripadvisor.co.uk
Although the hotel was beautiful and facilities really nice the whole experience wasn't five star. On arrival we found a contact lens on the bed side table, not great at anytime but didn't fill us with confidence of the cleaning procedures which now should be perfect. Also breakfast was more of a Fawlty towers experiance than a five star hotel. Maybe the team were getting used to the new way of doing things however you would expect better in a £300 a night 5 star hotel. Disappointing.
Source: tripadvisor.co.uk
From arrival to departure we were mde to feel welcome. The dining experience in the Mirabelle was perfect way to celebrate our silver wedding anniversary. The room had everything we needed and the bed was very comfy!
Source: tripadvisor.co.uk
