The Grand Hotel Eastbourne
Latest Reviews
Had faboulous tasting menu dinner with wine flight too!
Source: google.com
Lovely service, great place to meet and socialise
Source: google.com
Lovely spa. But overpriced overall
Source: google.com
Well what can I say our favourite place we spent a great new year there x we are here again for our anniversary yesterday.
Source: google.com
Great hotel with lovely views over the Long Sands.
Source: google.com
Sunday lunch is the best
Source: google.com
There were eight of us for Afternoon Tea on a Tuesday and it was a good job we had booked as the place was almost full. We were shown to our comfortable armchairs and sofas and left for 10-minutes or so to relax and look around before our order was taken. The Afternoon Tea was excellent - 4-finger sandwiches (ham, cheese & pickle, smoked salmon and cucumber and 1-egg finger roll; 2-scones (plain and Fruit) with strawberry jam and clotted cream and 3-small cakes per person and as much tea or coffee you could want. The service was impeccable, the service staff attentive but not pushie. The room was nicely decorated, light and airy with some lovely views across the promenade to the sea. A really lovely setting for a celebration..
Source: tripadvisor.co.uk
An amazing sight as you pull in to the driveway of this magnificent building. Living up to its name Grand. From the moment you entre the doors. The friendly staff are there, taking bags and showing you to the room.
Yes there are places the decor looks a little tired
Room was great comfortable bed, bathroom cleaned an replenished each day along with the tea and coffee.
Staff were friendly and attentive, food is superb and service was quick and with a smile.
Had a great time in Eastbourne
Yes there are places the decor looks a little tired
Room was great comfortable bed, bathroom cleaned an replenished each day along with the tea and coffee.
Staff were friendly and attentive, food is superb and service was quick and with a smile.
Had a great time in Eastbourne
Source: expedia.co.uk
Old world charm with an up to date twist very pleasant experience
Source: expedia.co.uk
Certainly lived up to the name of The Grand. Restaurant and bar service was slow, waited 20 minutes for a drink in the bar and over 30 minutes for cooked breakfast. When we asked how long our orders would be each of them came almost immediately.
Staff were clearing tables and setting up for the next meal whilst we were eating and it was not as if we were late into dinner. Our table was booked at 20:00.
At breakfast they were setting up for lunch and dirty table cloths were being removed and I can only describe it as dumped on a cabinet at one end of the restaurant.
Our room was upgraded which was a lovely surprise but the room 307 was a bit tired rivets where the foldable shower screen rested in the edge of the bath were broken. I used the bath jacuzzi, a really unusual experience, and found it released dirt into the water, so I anticipate it has not been used or cleaned recently.
Overall we had a lovely stay for my husband’s 60th birthday, staff were very helpful pleasant and friendly, attention to detail could have made our stay exceptional as one would expect for 5 star hotel.
Staff were clearing tables and setting up for the next meal whilst we were eating and it was not as if we were late into dinner. Our table was booked at 20:00.
At breakfast they were setting up for lunch and dirty table cloths were being removed and I can only describe it as dumped on a cabinet at one end of the restaurant.
Our room was upgraded which was a lovely surprise but the room 307 was a bit tired rivets where the foldable shower screen rested in the edge of the bath were broken. I used the bath jacuzzi, a really unusual experience, and found it released dirt into the water, so I anticipate it has not been used or cleaned recently.
Overall we had a lovely stay for my husband’s 60th birthday, staff were very helpful pleasant and friendly, attention to detail could have made our stay exceptional as one would expect for 5 star hotel.
Source: expedia.co.uk
Stayed for two nights at this renowned hotel, which mainly came up to our expectations . Hotel had plenty of lounges and public areas but requires a bit of tlc especially to the woodwork and panelling.
Service was impeccable in the hotel with excellent parking which can be reserved if you are disabled. The porterage and concierge service was perfect.
although we did not use the spa facilities we took a look and were surprised that the entrance passageway was very poor and in need of a serious uplift.
The hotel is in a great position close to the town centre and the major facilities. the promenade is just across the road. We dined in the Garden Room Restaurant where the food was of a very high standard. (see separate report)
Service was impeccable in the hotel with excellent parking which can be reserved if you are disabled. The porterage and concierge service was perfect.
although we did not use the spa facilities we took a look and were surprised that the entrance passageway was very poor and in need of a serious uplift.
The hotel is in a great position close to the town centre and the major facilities. the promenade is just across the road. We dined in the Garden Room Restaurant where the food was of a very high standard. (see separate report)
Source: tripadvisor.co.uk
The positive
staff were very helpful and polite. We had a free upgrade to a junior suite :-) with a sea view.
The negative.
We dined in the restaurant on the evening of our arrival. my wife is celiac and ordered lasagne off the vegetarian menu which was supposed to be wheat free, unfortunately this was not the case, we reported this to the staff!!!!!. Breakfast was very limited as most of the food was "smoked" i.e. bacon/fish. As I cannot eat this I requested no bacon or mushrooms, guess what arrived ---- smoked bacon, mushrooms a brick of a hash brown and a sausage so burnt it was inedible. As a result 3 days of "continental" breakfast.
Like others we were disappointed with the price of the cocktails 2 drinks the best part of £40.00 :-( .
The Jacuzzi was a bit lacklustre with very little air/bubbles and the approach/entrance to the spa via the lift really wasn't star.
staff were very helpful and polite. We had a free upgrade to a junior suite :-) with a sea view.
The negative.
We dined in the restaurant on the evening of our arrival. my wife is celiac and ordered lasagne off the vegetarian menu which was supposed to be wheat free, unfortunately this was not the case, we reported this to the staff!!!!!. Breakfast was very limited as most of the food was "smoked" i.e. bacon/fish. As I cannot eat this I requested no bacon or mushrooms, guess what arrived ---- smoked bacon, mushrooms a brick of a hash brown and a sausage so burnt it was inedible. As a result 3 days of "continental" breakfast.
Like others we were disappointed with the price of the cocktails 2 drinks the best part of £40.00 :-( .
The Jacuzzi was a bit lacklustre with very little air/bubbles and the approach/entrance to the spa via the lift really wasn't star.
Source: tripadvisor.co.uk
We returned to the Grand for one night including dinner and breakfast to celebrate a birthday. Ive given 5* for an overall experience which has been consistent over the many times we have visited . Its not a 5* luxury hotel but makes up for that with superb service in a traditional way , in no way stuffy. The staff are smart, friendly and professional the room we had was spacious , clean and warm. Cocktails in the bar, dinner and breakfast were all very good. Being local the position wasn't important to us but located on the sea front 10mins from the town centre and a stroll from Beachy head puts the hotel in an excellent position. We will certainly be returning at some point in the future.
Source: tripadvisor.co.uk
Came to the grand hotel as a suprise for my girlfriend and the experience was magical. She loved the grandeur of the hotel and the amazing staff and felt like she was a princess which is the what I wanted. The room and food was amazing and I definitely recommend having breakfast in your room. Staff could do
Source: tripadvisor.co.uk
The hotel service was very good. The hotel was clean an confortable.
The swimming pool was good and good location on sea front.
Breakfast was great.
The swimming pool was good and good location on sea front.
Breakfast was great.
Source: expedia.co.uk
My husband surprised me with a meal here in the garden room restaurant. It was grand for sure, the high ceilings and mouldings were all so beautiful. the staff were very attentive. The food was superb and worth every penny . If your looking to treat yourself or some else this place is worth the visit
Source: google.com
A one night stay and a meeting room hire at this friendly and welcoming hotel. The accomodation was superb, clean and very comfortable. The meeting room was great and the service I received throughout my stay was exceptional. I made full use of the leisure facilities (gym and pool). Nothing was too much trouble. I would highly recommend.
Source: google.com
We had an awesome spa day experience at The Grand . From the moment we entered the hotel until the minute we left, we were treated like royalty. There was such attention to detail and we thoroughly enjoyed everything from the meal to the massage. Their customer service is to be commended.
Source: google.com
Wow what can you say! This hotel is amazing from the staff, to the rooms, spa, bar and especially the restaurants and afternoon tea.... they were all fantastic. Will definitely be back later this year
Source: google.com
What a very relaxing atmosphere it has. Very clean, neat and tidy. Exceptional food and service to go with it. Staff are always on hand and helpful without being too busy for you. Endless areas where you can sit and have a tea or beer.
Source: google.com
Spent an amazing weekend here celebrating my birthday. Everything from our room, to the restaurants, the spa, all of rhe staff were 10/10
Source: google.com
Beautiful old school 5 star charm. Excellent staff. Kid friendly. Wonderful facilities. Will return.
Source: google.com
Lovely afternoon tea, vegan cakes and sandwiches were excellent, and staff ery accommodating.
Source: google.com
Lovely afternoon tea with my daughter, beautiful surroundings & discreet but attentive service
Source: google.com
Superb meal & excellent service. Good to see the same high standards are still much in evidence.
Source: google.com
