We stayed at The Grand Hotel for one night which included breakfast and an evening meal. We were upgraded to a suite which was lovely and clean. The service and food was wonderful and nothing was too much trouble for them.

We visited The Grand Hotel Eastbourne on a lastminute.com spa deal in early January. These deals can sometimes be a bit hit and miss but this was definitely a hit!

The Grand Hotel Eastbourne's staff are truly what makes this hotel 5 star. From the moment we arrived we were pampered and indulged - every request we made was catered for. The spa treatments left us relaxed and the 3 course meal (served in our room as we were too lazy to leave) was delicious. A truly exceptional experience.

We booked for late December and the Christmas Decorations were pleasant without going over the top.

The service was very good as was the selection of sandwiches and cakes and able to park without a problem at the Hotel. Just the job for a cold winters day

I visited a few weeks ago, but am just catching up with my reviews. We had a beautiful afternoon tea, highly recommended for any occasion. A mix of miniature sandwiches and cakes and endless tea, the staff were attentive throughout the afternoon. The only issue became parking but we found somewhere eventually.

Excellent in every respect. Outstanding. We have stayed in some very fine hotels in Europe but none as good and as friendly and helpful as the Grand. We will go again - soon. It is not far form us and I can see us becoming regulars. John MB

Our stay at the Grand exceeded our expectations. From the moment we approached the front entrance to the moment of departure, we enjoyed a standard of service – from doormen, porters, receptionists, restaurant staff – that made everything smooth and agreeable. Our room was spacious and well-appointed (the porter who took up our bag gave a lucid and informed explanation of its facilities) and we were especially impressed by the evening servicing – when we came back late from the theatre, we found the bins emptied, mineral water and used towels replaced, bed turned down and curtains drawn, all of which contributed to a good night’s sleep. The free Wi-Fi, which could be accessed without entering a code, was very useful. The buffet breakfast offered a rich spread in an elegant but relaxed ambience (the maître d’ invited us to browse before choosing and we had fun doing this). The cost of the stay was less than anticipated and fully justified by the high quality of the whole experience.

We decided to enjoy the delights of the Mirabelle Restaurant at the Grand Hotel on New Year's Eve for a lunch treat this year, with a family couple, and we were not disappointed. From the moment we arrived, with the car whisked away, we were so cared for, even to the extent of alternative menu suggestions for our strict vegetarian friends. The staff were delightful and very professional without being too intrusive and just enough wit and banter to enhance the occasion. The three course lunch was perfectly adequate, preceded by G & T, and washed down with a lovely wine. We took coffee and petits fours in the lounge where the hoards were arriving for NYE and we felt quite smug that we were already satisfied. The car magically appeared and we had an enjoyable family New Year's Eve in the comfort of our home. Well done Jonathan and staff for making our day !

We got married here on 9th November 2013 and our day couldn't have been any more perfect. I as the Bride stayed the night before and the minute I arrived on the Friday I was made to feel like the most important person at the hotel.
The day itself could not have gone better and we cannot thank all the brilliant staff enough. Our wedding planner was Claire Funnell and she was so brilliant from the day we booked the venue 2 years in advance to the wedding day itself. She was there every step of the way to help with my planning and answer my many questions. I managed not to be a stressed Bride throughout my 2 years of wedding planning and this was down to Claire making me feel relaxed and at ease knowing my wedding day was in her hands.
I must also thank Elliot who was absolutely wonderful on our wedding day. He was there the whole day making sure everything ran smoothly. He was even there the next morning to greet us at breakfast which really added the personal touch.
We had lots of our guests commenting on what a stunning venue it was and how wonderful the day was, we especially had lots of comments on the delicious lamb. Compliments to the chefs for a perfect wedding breakfast.
I would be quick to recommend The Grand Hotel to anyone looking for a beautiful wedding venue that appears to bride itself on it's wonderful attention to detail. We will be back for visits to relive the memories of our amazing day.

I am sure the afternoon tea at the Grand is always of a high standard but we were lucky enough to take tea on one of the few occasions when they have a Palm Court group playing throughout tea. No surprises that the quality of sandwiches, cakes and scones were very high.

We were invited to join friends who have an apartment in Eastbourne to celebrate New Year's Eve. Prior to the stay I have extensive contact with the hotel's reservation department about the various room/suite types. Our friends had booked the Mirabelle Package which included dinner in Mirabelle and vintage champagne. I felt the package was quite expensive, and unlike other hotels that offer you a discount on the room if you stay over the Grand add a surcharge as it is New Year.

In the end we chose a suite, which had a large lounge and four-poster bed, and a good size bathroom. The room overall was very clean and had some nice touches such as a decanter if sherry and small Christmas tree. The decor of the room was quite dated and the floorboards were showing through the very tired carpet, and the room felt in need of a good decorate and refresh. The bathroom was spacious but a little old fashioned with the dark wood and brass accessories.

We did not enjoy our dinner on New Year's Eve and found the arrangements some what complicated and not that well organised. The food was not very inspiring and was grossly overpriced for what we had, and the entire menu did not flow well, and we found the service to be somewhat hit or miss.

After dinner we were directed to go and sit in the great hall where coffee was served with some horrible, mushy petit fours. The atmosphere was very strange with people just sat round in what felt like a waiting room, not mixing with the other guests, unless you went to either of the two rooms were dancing was possible. However, as you had not been part of the party, you felt a bit like a gate crasher at someone else's party. The music from the band in the Garden Restaurant was in my opinion very amateurish and was more akin to a rowdy wedding than a refined New Year's Eve celebration. New Year came and went and well that was that.

The rest of the stay was a lot better and the New Year's Day buffet was excellent and very well stocked, and staff were very attentive. We had dinner that evening which again was very enjoyable as was the service.

Therefore overall we enjoyed our stay but would not recommend the New Year's package as we felt it was overpriced for what it was - a very average meal, two glasses of 'vintage' champagne - which had a very strange taste - some amateurish entertainment, and a bed for the night.

However, I believe that the Grand really does try to be an excellent hotel, and whilst not all staff were well trained, many of the staff were very kind and attentive. I understand the hotel is commencing a refurbishment of some of its rooms and in the Spring will start a redecoration of its facade and I am sure this will add to the overall experience.

What can one say about The Grand except the following:-

Friendly, courteous and efficient service always from the moment one is greeted by the doormen.
Good food, served beautifully by happy staff.
Comfortable and very clean bedrooms and bathrooms.
Pure comfort in the welcoming lounges and bar. Bliss!

P.S. We have visited and stayed many times, the last being a few days ago when we enjoyed the Grand's full afternoon tea with friends - excellent.

If you have not yet experienced the Grand's New Year celebration package, put it on your 'to do' list and start saving for it now. It's fairly expensive but well worth the asking price - in fact cheaper than spending new year in a run-of-the-mill hotel in Paris or Brussells via Eurostar.
We arrived at the Grand on 30th Dec in time for tea, pastries and music, followed later by a champagne reception and dinner, breakfast on new year's eve and the celebration bash in the evening with dinner, live music, dancing and champagne at midnight. The Garden restaurant (and the rest of the hotel) was beautifully decorated for the occasion with great atmosphere. A leisurely and wonderful brunch was provided on new year's day to complete the experience.
In our experience the rooms are well appointed and comfortable, plus at new year there are extra in-room goodies to enjoy. A nice touch for families is the entertainment for children. We have found the staff provide a highly professional service while at the same time showing kindness and consideration for guests. We have found that The Grand is one of those rare places where everything works as it should and, upon leaving, I must admit I start thinking of excuses to return.

Having been to the Grand Hotel for afternoon tea in April we loved the hotel and decided to book for New Years Eve and stay overnight. From the time we checked in until the time we left the team at the hotel were attentive, helpful and couldn't do enough for us. . We dined in the Devonshire Suite where the food was wonderful and saw the New Year in to the sound of the fabulous band. The wide choice of brunch the next day certainly cured our hangover from the night before. The overall package was great value for money and I have to say it was one of the best New Years I have had. We will definitely be booking for next year.

Our friends had been to The Grand Hotel for the New Years Eve celebrations last year (2012/2013) and rated their experience so highly we decided to join them, in the celebrations, this year (2013/2014). The whole experience was truely wonderful. From the high standard of our rooms, the wonderful food, the hospitality of the staff and the whole New Years Eve atmosphere was really amazing.
Please, please, please don't book The Grand Hotel for New Years Eve for 2014/2015, otherwise there may not be enough room for our party when we decide to book again.

Just returned from a weekend here with three generations - my mother who is in her 80's, my sisters and my daughter, 11. We have been several times before because we always have a great time - we all properly relax and just enjoy doing nothing for a few days - welcome escape from frenetic lives. What really makes this hotel is the staff - they are all so courteous and attentive in just the right way. Just to balance this review a little I would say they could do with more cushions in the lounge!

We were invited to a family / friends lunch and prior research showed a good menu and price. We were not disappointed; although we were not residents we received a warm welcome from the doorman and were ushered into the lounge for drinks. Service from all the staff was warm and welcoming and the three course set lunch offered a good range of choices, all cooked to perfection and served with style. If you are looking for a treat with excellent lunch, served in a luxurious setting but at a very good price, then I would thoroughly recommend The Grand.

Years ago I lived in Eastbourne and it was always my wish to stay at the Grand, well I got my wish! We arrived on Saturday pm and was courtesly greeted by the staff and shown to our room, which was slightly dated, but still comfortable. We had a lovely evening meal in the restaurant which was late into the night and so we were looking forward to a lay in in the morning. How wrong we were. Our phone went at 7.30am promptly followed by room service staff banging on our bedroom door with someone else's early morning fresh milk, slight apologies here. Breakfast is somewhat confusing; my husband and I went into breakfast together but he had to go to the car to collect something, the waitress promptly took the menu of the table so my husband wasn't to get a choice of freshly cooked or buffet. On checking out, there was a piece of jewellery which I was interested in purchasing but they were too busy to deal with my request. The check out was so rushed,at least in a Premier Lodge, when you have a complaint they listen. The receptionist at the Grand gave us glib apologies.

My husband and I emailed the manager about the dis-satisfactory service and we still are awaiting a response, but won't hold my breath! I was going to return during the year to give them a second chance but....

You have to book early to get a table for Christmas in this lovely old school hotel. The decorations were festive but classy and the restaurants were decked with timeless tradition. We booked a table for 3 people in October and had to wait for the confirmation as they had been fully booked since the beginning of August. The reservation clerk however, worked her magic and managed to sort something for us in the Princes Restaurant. We arrived at 12 for a champagne reception then on to a 4 course delicious lunch of turkey and trimmings or lamb which was succulent and very tasty. Puddings to follow then coffee, petit fours and mince pies in the foyer overlooking the seaside on what turned out to be a gorgeous sunny day after all the deluge of rain and wind seen on previous days. Everything was well served, hot, flavoursome and well worth every penny. At £120 per head it may seem pricey but we were totally spoilt and our every request met throughout with well trained, smiling and good humoured staff. We wobbled out after five feeling full, festive and contented. The Grand is a super hotel throughout the year but they excel on special occasions and we'll be back again between now and Easter Sunday.

i took my wife for a birthday celebration. Dinner bed and breakfast.The hotel was not informed as we wished it to be a private affair. Everything went smoothly, beginning with an up-grade to a very pleasant sea view room. The dinner was in a quiet restaurant with very tasty food, service and attention impeccable.
Breakfast the following morning was more than adequate. Full English, cooked to order.

I was invited to tea at the Grand Hotel Eastbourne and had a wonderful time in the opulent grand hall. Contrary to our surroundings, the atmosphere was relaxed and comfortable with gentle piano music and a roaring open fire. We opted for the Champagne tea which included a glass of chilled bubbly followed by a choice of tea's, sandwich selection, dainty cakes and pastries and cream scones. The service was outstanding as was the meal itself and we were made to feel very special by the whole occasion.

Margret Robinson has asked me to post a review on her behalf as she is a regular visitor to this hotel, and always receives a warm welcome from all the staff throughout the hotel. All public areas are spacious, comfortable and elegant. Dining first rate in The Garden and Mirabelle restaurants with interesting menus, lovely afternoon tea in the drawing room.
The bedrooms, tastefully decorated, very well appointed and sparkling clean.
The cocktail bar has a happy congenial atmosphere .
On making my reservation directly with the hotel it's always pleasing how staff are happy to discuss room requirements .
I love the location of the Grand, wonderful sea views, also, throughout the year, post from the Grand with information on special events, and special offers.
A very happy and comfortable stay, thank you.

Every second spent at the Grand was indeed grand! I was smiling from the moment we were greeted at our car, shown handsomely to our delightful room and lay down on the incredible bed… I felt like a princess come home!! The grand didnt miss a beat, every moment was carefully, generously and skillfully delivered… indulging a terrific fantasy of timeless charm… I loved the range and quality of the cocktail bar, as a cookery teacher, I was blown away by the quality and sadly, rare, generosity, of the catering. as a therapist and a mother, I came away, feeling truly looked after, spoilt in fact, refreshed and reminded how special it feels to be cared and catered for. It felt that each person played their part and enjoyed their work. An incredible treat for which I am still gratefully smiling!!

I stayed here as part of a Christmas party group booking. The hotel staff were wonderful, couldn’t do enough for you, and the food was excellent.
My only gripe would be over sleep quality. I had a room over some sort of heating/air conditioning unit and didn’t sleep a wink – there was just a constant drone … I was in room 225 and a colleague was in 243 and had the same issue. I would recommend that anyone who is a light sleeper requests a room away from this inner area where the generator is.
Oh, and carpet in the bathroom is generally a no no - that should really be replaced with tiles...

Stayed for 2 nights at the Grand on a BB & D basis and had a wonderful time from the moment we drove up to the entrance to the time we left. The hotel and the service is old fashioned in the best possible way. Such nice friendly staff, brilliant housekeeping and lovely food. Our room was large and we were given a complimentary fridge which was handy for cooling our pre dinner drinks whilst we were changing for dinner. Hope to return soon

Luxurious hotel in ideal location. Excellent staff. Beautiful and elegant surroundings with historic and traditional 'step back in time' feel and theme. Comfortable room. Pleasant restaurant and lounge with very helpful staff.