Lightning Fibre
Latest Reviews
Fantastic service. We were with another company which rhymes with “bye” before and they were, in a word, awful. The WiFi was spotty at best and whenever we tried to get in touch for an issue it was hours of being on hold and being bounced around departments. Then when we finally did get an answer it did little to solve our issues. Lightning Fibre, on the other hand, have been amazing from start to finish. A courtesy call before the installation, engineers who were informative, courteous and above all else, turned up on time. Then a second call from Dan a few days later to make sure everything was going well with the new internet. As to the internet itself, it’s at least 6x faster than our previous supplier. I installed a game on my Xbox on the Saturday before the new WiFi. 103gb took 6.5 hours. 130gb download with lightning fibre took 1.5 hours. Incredibly fast and smooth. Cannot recommend them enough.
Source: trustpilot.com
Hi, lightning fibre came and installed it. However after they had gone I realised that it was not in the right place so I rang them and I had someone come out the following morning and re sighted the modem and it is great as a result we get coverage all around the house. Everyone I have spoken to has been anxious to help and get it sorted so that we are more than satisfied. I am really impressed by their attitude and helpfulness. I have stopped writing reviews for everything that I get done but I am making this an exception because the product is excellent and their staff are too
PT.
PT.
Source: trustpilot.com
Cannot fault lightning fibre, superb service from installation to now, two years later. Any problems they resolve super fast and very helpful, friendly staff.
Very good prices.
Use at work and at home.
Kate. Old Town Community Library.
Very good prices.
Use at work and at home.
Kate. Old Town Community Library.
Source: trustpilot.com
Brilliant service from booking in and all through installation. Would highly recommend and appreciate the follow up call to make sure we were happy with everything and there were no issues.
Source: trustpilot.com
Great communication from the office regarding installation time & date.
Installation carried out with no fuss & very polite, professional team.
Hope the service continues.
Installation carried out with no fuss & very polite, professional team.
Hope the service continues.
Source: trustpilot.com
A pretty good deal. Installers came on time and worked quickly. Setup was easy and great speeds immediately for up and download. Like the fact it's a local company.
Source: trustpilot.com
Excellent service. Thank you. Done in no time and very professional.
Source: trustpilot.com
So I decided to have lightening fibre when it was being put in our area. What I like is there is nothing for me to do. The Engineers came to install it in my property. This meant I no longer needed my landline so I use my mobile phone and I have to say it’s perfect for me. The speed, the set up, the price monthly is affordable and am very happy with the service I receive.
Source: trustpilot.com
very disappointed with communication regarding porting my phone number over, no from this company
Source: trustpilot.com
Can honestly say everyone we had dealings with from lightning fibre has been brilliant
Really impressed with them
Really impressed with them
Source: trustpilot.com
The guys that came to install were great, friendly and professional.
The only downside is it's another two piece setup and the router is a bit offensive to look at, especially the LEDs. My old router had one that changed colour, this thing has several that constantly strobe. Performance is good so I'll just try to hide it somewhere.
The only downside is it's another two piece setup and the router is a bit offensive to look at, especially the LEDs. My old router had one that changed colour, this thing has several that constantly strobe. Performance is good so I'll just try to hide it somewhere.
Source: trustpilot.com
Great service during my move.LF was already installed at my new property but nevertheless they came to check connection . Speeds are great a fair price
Source: trustpilot.com
Sales rep, Ryan, was helpful informative and friendly. We kept missing each others calls and it took a lot of time to coordinate the final call to set up my account, but Ryan persevered and didn't ever make me feel like it was an inconvenience.
The team that came to install the equipment were equally as informative and professional, explaining everything to me and checking with me before doing anything, and once finished went through all they had done and why. From start to finish, helpful, professional and friendly.
The team that came to install the equipment were equally as informative and professional, explaining everything to me and checking with me before doing anything, and once finished went through all they had done and why. From start to finish, helpful, professional and friendly.
Source: trustpilot.com
Very helpful
Source: trustpilot.com
Great great great!
Source: trustpilot.com
To long, didn’t read: Customer service is amazing. Edit: Speed and range of the router is insane. I am getting a full GB wired to my Xbox and 600mbps download on my phone. Top company, wouldn’t know how to compare to tube as LF was first to knock on my door. Even without the booster plugged in I get 60mbps in the garage at the other end of the garden… nuts. 10/10
Now, I preface this with the point that I have not yet had an installation so I will only be reviewing one specific topic today.
Customer support. The team that have the horrible (sounding to me) job of going door to door trying to entice people to join up; I was already enthusiastic to change from BT, but their friendly attitude really shows the types of people employed by Lightning Fibre.
The door team told me to expect a call in 2-3 days. Within 30 minutes, if that, I had a wonderful member of the sales team called Sami call me. Knowledgable, friendly, outgoing, I had a clear and quality conversation about setting up the Installation, but also had really pleasant general conversations with him. People like these that are employed by Lightning Fibre show the quality of the company…
So far, I will update this once I actually have their internet.
Alexander, Worthing
Now, I preface this with the point that I have not yet had an installation so I will only be reviewing one specific topic today.
Customer support. The team that have the horrible (sounding to me) job of going door to door trying to entice people to join up; I was already enthusiastic to change from BT, but their friendly attitude really shows the types of people employed by Lightning Fibre.
The door team told me to expect a call in 2-3 days. Within 30 minutes, if that, I had a wonderful member of the sales team called Sami call me. Knowledgable, friendly, outgoing, I had a clear and quality conversation about setting up the Installation, but also had really pleasant general conversations with him. People like these that are employed by Lightning Fibre show the quality of the company…
So far, I will update this once I actually have their internet.
Alexander, Worthing
Source: trustpilot.com
The gentlemen that came to install the broadband were very nice, professional and explained all in and outs to me, as I did not know anything about fibre broadband. They ensured I was happy with the result and location of the router and cable outside.
Source: trustpilot.com
This company is going places! Not only do they beat the prices of most of their competitors, they absolutely tear them a new one with their service and product.
I have personally been with Sky, BT & TalkTalk. My mother has been with Vodafone, and we have both experienced a bad experience in one way or another.
We are now both extremely happy customers of Lightning Fibre!
I have personally been with Sky, BT & TalkTalk. My mother has been with Vodafone, and we have both experienced a bad experience in one way or another.
We are now both extremely happy customers of Lightning Fibre!
Source: trustpilot.com
The team that installed were absolutely brilliant. Thanks Jess and G. My dealings with customers service have been outstanding. They have helped me a great deal. The fibre its self is outstanding. My son is extremely happy as his gaming experience is now out of this world.
Source: trustpilot.com
I think it's a serious company.
Customer service is absolutely first class.
The money you pay is very reasonable
And the best thing is that it never gives any problems, so far..
Thanks Lightning Fibre..
Customer service is absolutely first class.
The money you pay is very reasonable
And the best thing is that it never gives any problems, so far..
Thanks Lightning Fibre..
Source: trustpilot.com
Absolutely amazing. Everyone (Conor, Lucas, Rocky and team) were really friendly and helpful. Made the installation as quick and neat as possible and cleared up everything after themselves. Definitely recommending to everyone.
Source: trustpilot.com
Got my broadband installed today. Absolute first class service from Liam and Callum. Thanks guys.
Source: trustpilot.com
Very happy overall with speeds connection and input
I would have asked to change the height to the wire that goes around the front of my house as it does look a bit tacky but didn’t realise how they was going to tack it around
I would have asked to change the height to the wire that goes around the front of my house as it does look a bit tacky but didn’t realise how they was going to tack it around
Source: trustpilot.com
Lightning Fibre kept me informed during the whole switching process despite my computer skills being somewhat limited.
Source: trustpilot.com
Very efficient. Always someone at the end of the phone
Source: trustpilot.com
