Lightning Fibre
Latest Reviews
LF offers a good service at a competitive price. The fitters were efficient and courteous. The company is easy to contact either by phone or by visiting their office in Eastbourne.
Source: trustpilot.com
Conor and Rob were fantastic, polite, tidy and fast! Thanks so much
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The installation was really good, and the installers very friendly and professional.
In the weeks since we have had Lightning Fibre broadband installed, it has worked really well, and we haven't experienced any connectivity dropouts.
In the weeks since we have had Lightning Fibre broadband installed, it has worked really well, and we haven't experienced any connectivity dropouts.
Source: trustpilot.com
the two men turned up on time and did a very good job of installing my broadband
Source: trustpilot.com
The prep work was performed by efficient , friendly engineers. The installation a couple of days later was both efficient and performed after detailed discussion with the customer's needs. Everything was done as tidily as possible with no fuss. Damian the engineer couldn't have been more friendly and informative , answering every question patiently. I am looking forward to what has started as a very good service.
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Very quick and simple to order
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Dom and Ricky installed my fibre today was very polite and efficient would recommend to anyone.
Source: trustpilot.com
Found changing to Lightening Fibre a very good, professional and friendly experience cannot compliment the installation and help from their customer service highly enough. Strongly recommended.
Source: trustpilot.com
Terrible Zyxel Router and Mesh Extender - often throws up issues with Ring and other products due to the way the routers are programmed.
Referred back to the third party company when their simple support fix did not work.
Come on, Amazon - Ring and Sky both worked elsewhere!
Referred back to the third party company when their simple support fix did not work.
Come on, Amazon - Ring and Sky both worked elsewhere!
Source: trustpilot.com
Have been with Lightning Fibre since July 2022 and the service itself continues to be excellent - stable connection, consistently fast speeds, and minimal downtime. Customer service via phone/ticket has previously been knowledgeable and efficient when dealing with technical queries.
However, I'm dropping two stars due to issues with engineer appointments and follow-up communication. I contacted them on Saturday 2nd November to upgrade to their 2.5 gigabit service during their Winter Sale, which required an engineer to replace the ONT (modem). They responded impressively quickly (within 4 minutes) and offered me slots between Wednesday and Friday, morning or afternoon. I agreed to Wednesday afternoon.
When the engineer didn't show up, I raised this in the original ticket at 17:08 but received no response. The following morning, I closed that ticket at 09:54 and opened a new one at 09:57 about the no-show. Again, they responded promptly to the new ticket (within 23 minutes), apologised and offered either morning or afternoon on Friday, which I agreed to afternoon, but again the engineer didn't show up with no prior notification or follow-up. This wasted my time on both occasions.
Even more concerning was the complete lack of follow-up after I responded to cancel the upgrade due to these no-shows - over 24 hours have passed without any follow-up or response, despite customer service being open daily 8am-8pm (excluding Christmas Day).
It's particularly disappointing as this is my first experience needing an engineer since the initial installation. While the core service remains excellent, both the engineer appointment system and their customer communication have shown issues - no proactive updates about missed appointments and slower responses to ongoing tickets compared to new tickets.
Would I still recommend Lightning Fibre? Yes, but be wary if you need any engineer visits later on.
However, I'm dropping two stars due to issues with engineer appointments and follow-up communication. I contacted them on Saturday 2nd November to upgrade to their 2.5 gigabit service during their Winter Sale, which required an engineer to replace the ONT (modem). They responded impressively quickly (within 4 minutes) and offered me slots between Wednesday and Friday, morning or afternoon. I agreed to Wednesday afternoon.
When the engineer didn't show up, I raised this in the original ticket at 17:08 but received no response. The following morning, I closed that ticket at 09:54 and opened a new one at 09:57 about the no-show. Again, they responded promptly to the new ticket (within 23 minutes), apologised and offered either morning or afternoon on Friday, which I agreed to afternoon, but again the engineer didn't show up with no prior notification or follow-up. This wasted my time on both occasions.
Even more concerning was the complete lack of follow-up after I responded to cancel the upgrade due to these no-shows - over 24 hours have passed without any follow-up or response, despite customer service being open daily 8am-8pm (excluding Christmas Day).
It's particularly disappointing as this is my first experience needing an engineer since the initial installation. While the core service remains excellent, both the engineer appointment system and their customer communication have shown issues - no proactive updates about missed appointments and slower responses to ongoing tickets compared to new tickets.
Would I still recommend Lightning Fibre? Yes, but be wary if you need any engineer visits later on.
Source: trustpilot.com
Very helpful staff, both office staff and
field engineers, who all explained and answered any questions very clearly and detailed. Also ticket support team are very fast to respond. Installation was very fast and smooth.
field engineers, who all explained and answered any questions very clearly and detailed. Also ticket support team are very fast to respond. Installation was very fast and smooth.
Source: trustpilot.com
Very happy with the installation, the guys were very polite and professional
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Quick, concise and friendly
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Conor and Rob were polite, respectful and courteous. They worked quickly and quietly without leaving any mess. They are a real asset to your company.
Source: trustpilot.com
Thanks to Liam and Jacob - great job on installing (quick neat and helpfull). Internet working well
Source: trustpilot.com
We had Liam and Jacob round to install our Fibre on Monday the 19th. The installation was very professional, and the house was kept tidy. The service worked at the first attempt, and the information given was relevant to getting everyone online. The speed so far is a phenomenal improvement
Source: trustpilot.com
Cully and Glenn were fantastic, they had a difficult job sorting out the tree, which they did without any trouble. They were amazing guys who went the extra mile installing our internet. Helped us with our wifi, really lovely chaps. So nice to see such wonderful, helpful people today.
Source: trustpilot.com
Ordered fibre broadband on a Friday, and installation carried out on the following Wednesday. To be fair I believe the normal lead-in time is a week, but I took advantage of a cancellation. Installation went very smoothly by Dom and Ricky who worked efficiently, and left all clean and tidy. They also respected home by wearing shoe protection. Internet now significantly faster, and thus far, haven’t had the buffering ‘circle of death’!
Source: trustpilot.com
No problem with the installation. Service was very good thanks 😊
Source: trustpilot.com
Very efficient service - the installation team were very friendly and helpful as was Customer Service.
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The two men that came to install system were so pleasant and polite. They explained and discussed with me all they were doing to make sure I was happy with where the wires were running. Great service.
Source: trustpilot.com
We were pleased with the response to our query and the customer service. However, there were some concerns about the installation: we expected that they would lay the cable around the edge of the lawn/driveway but in fact they laid it across the lawn. Our worry is that when the lawn is scarified prior to re-seeding the cable will be exposed and may be damaged.
Another disappointment is that the router was left on the floor with wires everywhere rather than attached to the wall.
Another disappointment is that the router was left on the floor with wires everywhere rather than attached to the wall.
Source: trustpilot.com
Connor "the rock" Gallagher and Robbie Williams were amazing, no mess, no fuss, up and running in no time and really nice guys to go with it, 5 star service, Lighting fiber should be proud of these guys they are a credit to your customer facing business!!!! (Poetic licence used for surnames ;-) )
Source: trustpilot.com
Jess and Georgia did a great job - Efficiently and expertly. The Installation was done extremely quickly from the date of ordering to installation. Works well - very happy. Recommend to anyone.
Thanks Jess and Georgia - great to meet you both.
Thanks Jess and Georgia - great to meet you both.
Source: trustpilot.com
Very pleased with Lightning Fibre, service, communication and staff all top notch. We regret not getting it before now.
Source: trustpilot.com
