Great service, friendly installation team and professional/friendly sales team delivering fast internet what more do you want

Very quick, very clean answered all questions asked. Brilliant guys.

I had a problem setting up but I was able to talk to an engineer and he came round the same day and got me sorted. Good service.

Firstly I would like to a big a Thankyou to Ettiene and Zak, on the first install , and then at my request the relocation of the main Hub, on a second vist , free of charge.
We are experincing revluntionary download speeds of 850 to even 900 MBPS , with an upload of 700 to 800 , this can only be achieved by using a good quality Network cable / Ethanet.

All in all very happy with the service , and would definately , say this phase of the Internet , will make your life easier.

Better speeds for about the same price we were paying, we went for the 100mbs package. installed within two days of ordering, friendly team and very happy so far.

Finally a local company offering decent internet. Start to finish, great speeds with great customer service to match - highly recommend!

Amazing service just what eastbourne needed if you want FIBRE USE THEM PLEASE AS THEY WILL HELP PUT CORPORATE FIBRE PROVIDERS TO SHAME!

We were well advised beforehand, and the installation was friendly, smooth and efficient. Two queries after the installation were handled within 24 hours and to our satisfaction

Great team, professional and polite. Nothing was a problem, went above and beyond to make sure the router was placed where i wanted it to be, which wasn't the easiest.
Sales team where great also, kept me in the loop with when the service would be active in my area, and booked me in straight away to have it all installed.
Highly Recommended
Lastly but not least, the speeds are unreal!

Excellent installation from a very responsive, smart and tidy team. Etienne and Fraser arrived on time, consulted me to discover my preferences before proposing their suggested approach, kept me informed as they made progress, checked my preferences again whenever there were alternative options available and confirmed that the installation was a success before selling sign-off. Great work by a smart team of enthusiastic experts - easy give-star rating.

Great local Internet provider. Real fiber optic connection. I hope lowest bundle to rise speed from 100mbps to 300mbps for 29£...that will be awesome...
Very fast installation, great staff.

Excellent installation team, took their time to work out the best way to route the wiring to the room I wanted it in and ensured I was okay with it, kept me updated every step of the installation and cleaned/tidied up after themselves. Service is as promised so far. Very pleased with the experience.

Efficient and staff pleasant and exceptionally helpful.

Excellent service. The engineers who came to install the broadband were very professional. They listened to my requirements and accommodated accordingly. Spent much time explaining the whole process. Left the area very tidy.

The service has worked fantastically. I work from home and couldn't use Teams properly at my desk previously with the most expensive EE package. I can now do my calls anywhere in the house and the quality is excellent.

Certainly worth the swap.

Great internet and very personal service by a local company.

Thanks to Fraser, Etienne, Andy and Grant for the great installation and for answering all my questions.
The results are truly "Lightning". The speed is way ahead of anything the other suppliers offer. An unexpected big gain is in the performance of the Wifi mesh that Lightning include. This covers a larger area than my old Wifi setup and is five times faster.
For me this was well worth the disruption of a new installation and changing broadband supplier.

Friendly staff, quick installation. Very happy with the process and with the service

Installation was fast and efficient and pathway to home changed to requested route. Very approachable with clear explanations and advice. Great improvement in internet connection and performance of systems for working from home.

lightning fibre were efficient from start to finish. Running my business, I need a reliable, high speed network and that is exactly what we now have. Tom in the sales department was professional throughout, and explained everything to me. Their aftercare service was faultless. Customer service and attention detail was fantastic. I recommend this local firm to any business looking to improve their internet experience.

The installation at my house was done very well, no mess or damage and I can barely see where the cable is routed. Well done Ettiene and the team.
Nobody told us that the 1Gbps port on the router isn’t functional. I tried using it to link to my YouView box which then couldn’t connect to the internet. However I got a quick home visit from Robert after I called him about it and he corrected it in seconds.
The system works well, the 100Mbps package is fine for most of our web activity. I had hoped it would stop the buffering when watching catch-up tv, that was pretty annoying when we were on copper. It’s definitely better now but not completely cured.
Overall we’re happy with the Lightning Fibre system.

Fast internet, low ping rates, friendly group of guys who came to install it.

Originally registered for their Fibre product in Jan 2021 and was impressed with their contact thoughout from when they were installing the cables along my road to going live. Proceeded with their 300mb package and couldn't be happier. The installation by Etienne and Zak was really professional and wasn't easy as a top floor flat. Explained whole process politely and were very efficient. Very hard working and wouldn't leave until it was perfect.

As a local company their dedication and customer service is second to none and their package is the fastest in my area ( can go up to 1gb/sec but happy with 300mb/sec) constantly always getting advertised speed and no slow down.

The only thing I could say is why didn't they form sooner. Sky BT email not a patch on Lighting Fibre.

Have to say thank you to Etienne and Zak for their patience and professionalism with an out of the ordinary install. Credit to the company!!

One very happy customer.

Amazingly fast internet and great install!

I thought my previous internet was pretty good, but lightning has blown it away with games and films downloaded in times I didn't think possible.

Install was great, they put the fibre cable exactly where I wanted with minimum disruption, especially seeing how they had to get a fibre cable from the street to my flat and they were friendly guys!

It came with a WiFi mesh network which has extended the reach of my old router and is fantastic!

No complaints at all, true full fibre seems to be the future and these guys are doing it!

I'm guessing that waht you want to know about Lightning Fibre is:
1. How fast is it?
2. What's the installation process like?
3. Is it reliable?
So I'm going to try to answer those as best as I can.
I signed up for the 1000Mbps package, which at the time of writing comes with free installation and two free mesh wifi routers, as well as the cable modem needed to translate the optical signal into an electrical signal that can be read by any router. I get download speeds consistently in the 850-950Mbps range, and upload speeds usually about 60-70% of the download. If you're a keen gamer, you will want to know the ping (time taken for a tiny packet of data to make a round trip to another server and back again). The answer is it's 4ms to London, and about 80ms to the eastern USA. There's very little variation in those times, suggesting the connection is very stable. These are about 20-30ms faster than I was getting with my previous ADSL (broadband) connection. I haven't used the two wireless routers that came with the installation (they were quickly snaffled by one of my sons), as I already had a wifi mesh system, but they were good quality products and the engineers would have set them up for me had I wanted them.
In terms of the installation, it took a couple of hours overall. The engineers had to get an optical cable in from the street to an unobtrusive little box on the outside my house, and then a thinner cable from that box into the house itself to connect with the cable modem that Lightning Fibre provided. They had to go through a wall, across a bit of front garden and left everything very neat and tidy. And the engineers were absolutely lovely. Once it's all connected, there's a short delay while the final connections are made on the server side, and then the cable is active. The engineers made a great job and caused as little disturbance as they possibly could. Thank you guys!
In terms of reliability, obviously it's early days, but having run with the new connection for about 2 weeks, I can confirm we've had no issues whatsoever. In summary, the experience I've had with LF has been excellent. It makes a huge difference knowing that you're dealing with a small local company, and they are really keen to make the customer experience as good as they possibly can. If you're wondering whether to take the plunge, all I can say is that I had an excellent customer experience and am very happy with the end product.

Lightning Fibre brought fibre to the door of our office in Eastbourne in January. Since then our broadband speeds have been lightning fast! Several people can download and upload heavy files at the same time and we are able to hold several online meetings at the same time without disruption.
The team were very helpful and did a great job. It's great to see them at work all over town!