What's Your Biggest Customer Service Challenge?
10th November 2011
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What's your biggest 'customer service' challenge?

I was talking with someone the other day and they were complaining about how they had taken a morning off, waiting for someone to turn up to their home and do some work.

You can imagine why they were complaining . . . yes, that's right . . . the person didn't show up and didn't call them to let them know.  How many times have we experienced that one eh?   How many times have YOU experienced it?

Then a day later I heard someone else talking about what they'd promised to do for a client and said they 'kept meaning to let them know' - but they hadn't.

It got me thinking . . . a lot of this seems to be around managing people's expectations.  

  • Have we become so used to poor service that we are surprised when it's good?
  • How well do we communicate with people and get clear on what we are going to do or what we expect from them?
  • How often do you unintentionally disappoint people through poor communication?
  • How often do you feel let down - and why?

And . . . here is the big one . . .

What's your worse experience/who is your worst type of offender?  (not names - this isn't a witch hunt! just types of businesses)

Of course if you have praise for someone then tell us - we can all shout out about it!!)

Can't wait to hear from you.

Remember you can connect with us on Twitter and Facebook too :-)


About the Author

Mary C

Member since: 10th July 2012

Mary & Andy - passionate about helping you get more out of life & business. As members of thebestofbromsgrove we know what it's like to want a great recommendation. When we want the best we use thebestof....

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