I stayed numerous times at this hotel when it was a Ramada as it was a convieniant location for work. There were many times when there were problems, (being given a radiator key to bleed the radiator in my room throughout the night when the heating system was on the blink, forgetting my dinner order and leaving me waiting for an hour, are just two). So its good to say that since Mercure took it on improvements have come on a pace but the most noticeable improvement is with the staff. Previously the only staff to be consistently good were the breakfast girls. Now everyone speaks, the reception is great and getting a beer at the bar no longer takes an age. (would be great if they had a local bitter on draught though). Staying there is something to look forward to.

clean and comfortable accessible and good access to motoray breakfast very good and service prompt Not so good that internet in lobby is not free - iy should be

hotel dissappointing compared to other mecure hotels. pillows and bed uncomfortable. hotel was generally tired.

Another trip north to Bolton, somewhat complicated by the fuel shortage due to there not being a tanker drivers strike before Easter.

I have stayed at this hotel previously, so booked one of their premium rooms that includes Internet, movies and mineral water in the standard room charge. This also automatically allocates one of the larger rooms or suites.

On arrival I was allocated room 784, the Belmont Suite on the second floor of the rear block. Whilst this faces south west, back towards the entrance and the A6/Manchester Road, it is set some way back and road noise was not an issue.

After unpacking I attempted to gain a connection to the Internet, but was unable to do so. This does involve agreeing to the £19.95 per day charge, either via the TV or via your own PC when you first connect, but this charge never appears on the final bill. I kept getting an error message, so after calling reception they sent someone up to have a look. They suggested that the TV had been moved between rooms, so it would not work. They helped me to move down the corridor to Room 770, the Rivenhall Suite where I had stayed previously. This room faced in the same direction as the previous one, but had the added "advantage" of scaffolding outside the windows, though during my stay I did not see anyone using this?

The remainder of my stay was excellent. I tried the Arts restaurant one evening, and the food was good - much better than eating alone in my room and the serving staff were pleasant and friendly.

The leisure facilities are good at this hotel, and even though there were children’s swimming lessons during the early evenings, they were well behaved and kept to a roped off area of the pool, allowing other guests plenty of room to swim lengths or just "float and soak".

The staff as always were friendly and welcoming, and if I'm back in the area I'll be sure to stay here again.

My husband and I stayed at this hotel after attending a wedding there. The check in was very friendly and efficient. The receptionist was smiling, always makes a nice impression.

The room was fine, clean and had everything you needed. I always wonder if I'll sleep well as previous experience of staying at hotels we've been woken in the night, either by noisy neighbours, drunken people, noisy lifts or banging doors, but we slept very very well and weren't woken once.

We did have one complaint during the wedding reception, the bar served my husband with the same drinks all night, then on one visit to the bar it went up by a £1. My husband enquired why and was given the receipt... He wasn't given an explaination. So he went back and asked, he was told that the bill was right. He wasn't upset of annoyed over a £1 but didn't like being told the bill was right when he knew it wasn't as we'd been served a different price all night. My husband used another bar in the hotel and showed them the bill and the manager explained that the person who had served him had been charging him for a full serving of lemonade in my drink, when the person should have charged for a 'splash'. Anyway, that satisfied my husband, and the manager gave us free drinks - which we weren't expecting.
So even though we had a problem while we were there, it was dealt with very nicely and the manager couldn't have been more helpful.
We didn't stay for the breakfast because to he honest I think £10 for a full english breakfast is too much, but others who stayed commented that it was good.

We were generally very satisfied with our stay but would make a few minor observations.:

1 Whilst seeming a bit trivial there was no bedside table between the twin beds which we found very weird! We had to use a chair. I have never stayed in a hotel without some sort of bedside cabinet.
2 My wife felt that the never-ending and loud football commentary in the bar was very intrusive.
3 On our last morning there was no cranberry juice at breakfast.

Very clean room which was serviced every day, and restaurant food is excellent. Fantastic hospitality which made a business stay a real pleasure.

Stayed here during a course and the place was excellent, comfy rooms, excellent staff and nothing to much hasle, If your staying in Bolton then please stay here, you'll regret it otherwise.

I had a stay here as part of a group booking for 5 days and have to say that this hotel has the whole package. I personally found the facilities excellent and the staff very helpfull and patient ( I am very fussy). I would whole heartedlly recommend the hotel and will certainly use the hotel again.

The feel of the hotel is like a second home, and nothing seems to be a problem, and is dealt with, with speed and great efficiency.

The staff and management are very friendly and go the EXTRA mile to ensure that your stay is fully enjoyable and as pleasant as can be.

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Must give the most praise for this outstanding establishment. The staff couldn't have been more helpful or welcoming, and the food and beverages were of the highest standards. I cannot recommend the hotel more and will return when I'm in this beautiful part of the world.

From the moment you walk in the door to the moment your leaving the friendliness of the staff is amazing which is the best part of this hotel and are an asset to the company, the hotel is clean provides great amenities, food is fantasic and couldn't ask for anything more.

great hotel with good service and friendly staff, good value for money and the children enjoyed the pool.

Got treated for my girlfriends 18th by her mum and dad the hotel is amazing and the staff are so nice and helpful and always look happy I would recommend this hotel to any one ones again thank you for a good night :) :) :)

Stayed here for 3 nights with my husband and our children. The room was really spacious and the staff incredibely friendly and helpful even delivering the deserts from our evening meal to our room as our children were getting sleepy.
Food was nice. Didn't try breakfast so couldn't comment.
Very convinient location. Would definnately stay again. Thankyou very much

Me and my partner stayed here near valentines day and had a really nice trip. There were some minor issues but very minor! We were greeted at reception my a helpful receptionist and check in was very swift. However, I didn't feel she gave me and my partner enough information about the hotel and we had to keep asking through out the stay. The room was clean and modern with a spacious bathroom. We had one meal in the restaurant and we couldn't have asked for any more. It was reasonable priced and the staff were well trained and pleasant. We also used the spa which was very relaxing but when I used the sauna there was no water. Another minor isssue was the fire alarm went off in the morning, which we didn't mind but would have liked to have been warned. Overall, we had a fantastic stay and will be coming back.

My wife and I had a very pleasant four nights stay in the Mercure Bolton West whilst visiting family in Horwich. We had never visited the hotel before and chose it largely because of its location and its readiness to take our Jack Russell, Boo. The hotel proved to be very comfortable but the most impressive aspect was the friendliness and helpfulness of all the staff we had the pleasure to meet. From the moment of our arrival, we were made to feel most welcome and that nothing was too much trouble. It also proved to be possibly the most Boo-friendly hotel which we have visited: everyone seemed ready to welcome our little over-excited exuberant companion and eager to spend time with her. We did not eat evening meals in the restaurant but the breakfasts were wonderful and the staff in the dining room were invariably attentive and friendly. Car parking was plentiful and easy. I have no hesitation in recommending this hotel.

Weekend stay in order to attend a boxing fight night at the Reebok Stadium. Staff at the hotel were very friendly and helpful. Nothing too much trouble. All the facilities were very good. Spacious complementary car parking. 5 min. taxi to the Reebok Stadium. Can recommend. Will certainly stay here again on next visit to Bolton.

As always, a pleasure to stay at mercure Bolton west again, new menu's are excellent value and the new restaurant lay out works well, meals served efficiently without much delay, food cooked perfectly. Excellent conference facilities and leisure too, the final part of my stay was breakfast......... Best meal ever!!

I have stayed at the Mercure Bolton twice now once recently and before about a year ago and both stays have been very pleasant.The staff and management are attentive and cannot do enough to make your stay comfortable. There are excellent conference facility's to suit most needs.

The food is very good and rooms are clean and well maintained, a well managed hotel that i can recommend thank you for a excellent stay!

Very pleased with the hotel, staff are friendly, helpful and efficient. The hotel has all the facililites you may require. Food excellent. Many thanks for an enjoyable stay.

I came to the hotel in december as i had a death in the family, the hotel was near the familys house which made it conveient, when i arrived i was greeted by a very friendly and smiley receptionist who was a pleasure to talk to, the young lady checked us in and was generally very nice, she asked us about our visit to bolton and we explained about the recent news we had recieved she was very sympathetic and re assured us if we needed anything they would be happy to help, she then directed us to our room on the ground floor, she then realised that there were xmas partys near our room and without us having to say anything she moved us completely away from all the noise, which made us feel more welcome and more at ease the rooms was not the best ever, but for the price we paid it was worth it. The staff in breakfast were very nice and friendly and gave a brilliant service, later that morning we took a seat in the bar while waiting for family, the receptionist asked someone to come to the bar however no one came for a good half hour, when they did finally turn up i was served by a very fake lady who looked as if she was to busy to stay around and serve, and got another collegue to serve us. afta a emotional day all we wanted to do was to curl up and have a nice bath, the room was still in a state and had not been cleaned, and no tolieries or towels had been changed, i did not want to make a fuss and left it. i have to say the food here was amazing and a hats of to the chef. The hotels location was the main reason of our stay, have to say not the best hotel but some of thw staff make it alot nicer.

Spent the day at a work do followed by an evening function then stayed over. Bedroom, restaurant, bar, reception and function rooms, while a little uninspiring, were all clean and well maintined. Bedroom was fairly small.

The one thing that stood out the most was friendliness of all the staff I encountered. All were professional and efficient while being warm and friendly.

Breakfast was very nice - above average for this kind of hotel.

Would just like to congratulate the Management and staff at the Bolton West Hotel for their professional and courteous attitude on the above evening. A marked improvement on prevoius events.Very enjoyable evening.

R.A.Brooks

We stayed here overnight before a flight from Manchester airport; having driven up from South Wales. The hotel were very accommodating to our requirements; although they did warn us before we arrived that there were three Christmas parties in the hotel that night, and it may be a little noisy. The check-in was quick and painless; the staff friendly and attentive. We were impressed with Eric, the general manager, and Anthony, the assistant manager. They both made time to speak to us, even with the hotel being very busy.
We had a meal in the evening, and breakfast the following morning - both meals were, in my opinion, good value and good quality.
Once we reached our room, no sound could be heard from any of the parties - the room was clean and airy, and the bed and pillows felt comfortable. My wife and I both had good, uninterrupted sleep, and woke feeling refreshed.
Thanks to the hotel, we seemed to have an "extra" day on our holiday. I`d have no qualms about staying here again.

My first stay since this hotel was rebranded to Mercure, but I was a repeat guest in its previous guise as a Ramada. Many of the original staff remain, as does their excellent level of care and attention to detail.

I was given the Leverhume suite (room 882) on this occasion, and like many of the other larger rooms at the hotel this was spacious with more than enough room to accomodate the comfy chairs as well as the desk and its chair. One big problem with this particular room is the location of the Internet connection at the TV, as this is across the room from the work desk and the cable is not long enough to reach. I was fortunate that I always carry an extension cable, and have suggested to the hotel that they look at getting one for this room on a permanent basis.

This room has an ample bathroom with a single sink and a shower over the bath which has plenty of hot water and pressure, even though this room is on the top floor. On arrival my radiators were full of air (cold and noisy) and one of the work desk lights had failed, but this was quickly addressed by maintenance after a quick call to reception - it's just a pity that the housekeeping staff had not done this prior to my arrival. Another issue on arrival was the complete failure of the TV, movies and in room Internet service, but Openzone was available in the bar and the hotel provided free drinks until service was restored at around 6pm.

The pool and leisure facilities are excellent, and a welcome relaxation after a long drive north. Whilst the steam room is unisex, the sauna's are in the changing rooms, so male only - I'll assume there is a similar one in the female changing rooms.

I was on business so did not use the in room dining or hotel restaurant for dinner on this occasion, as we used pubs and restaurants in the local area - including another visit to the Strawberry Duck (see my TA report on this). Breakfast each day was plentiful and a good range of hot and cold options were available, and the cost was included in the room rate.

The rebranding has done little to impact the great service and excellent staff at this hotel, and I shall certainly be back in the future.