This hotel, although a chain has charm and the likeability factor. The staff are friendly and attentive and really do believe in customer service. What sets it apart from the Deveres, Premiers and Travel lodges is the added hospitality so although you know what you are getting with a branded hotel, you also get that little bit extra.

just recently had a 2 night midweek stay here through groupon deal. The hotel was really nice, with very kind and helpful frinedly staff. the room was quite small and hot, even with window open but was very clean and had everything we needed. We used the hotel gym and pool on our first day and were very impressed with the facilities. As part of the groupon deal we had tea on the first night and could have no complaints about the food, the chips been absolute lovely. breakfasts both morning were very good, with plenty choice. would definately use this hotel again if staying in the area

Good modern looking hotel with use of swimming pool, handy for the motorways (parking included). Took the summer 2 night offer ( stayed mid week, so function rooms not in use) staying in an area We hadn't thought of visiting before.
Friendly helpfull receptionist expalined the facilities, room was impecably clean. Dinner booked for 7 pm but no food came out for anyone until 7.45 ( 7 tables of people waiting) So second evening went in to Bolton and Found "The Chinese Buffet" on Bridge street.... very good and very filling! Breakfast good and wide ranging though run out of muesli and eggs-fried and scrambled by 8.45, though available by request.
Trips out we enjoyed the Lowry at Salford Quays, right balance of description and paintings and free. Then walked over the bridge to the Imperial war museum, didn't find that worth while.. In a different direction, Helmshore Mills Textile Museum well worth the visit to see the machinery in action.

we held our wedding reception 2nd June 2012.Overall we were very pleased with the service,the staff were brilliant,the food excellent.Carl our wedding planner who works at the hotel was fantastic!!! he was very helpful and commited to his work.10 out of 10 from us,from Sharon & Darren.

Could not fault this hotel for the money. I kept waiting for there to be a catch, but there wasn't one. After a long journey broken by stays in Travelodges and Premier Inns (both fine) this hotel offered something more personal and individual. The room was spacious and newly painted and on a late arrival, the check in was shortened. We were also pleasantly surprised to find the bar still open and the bar staff and other guest were up for a chat. The breakfast was good and the staff managed to be attentive whist leaving us some space. We visited the pool after check out - this was no trouble. It offered more facilities than I expected and there was a babies' swimming lesson in a cordoned off area which I liked - there was a real sense of the hotel adding to the local community.This hotel was not luxurious but was relaxed, comfortable and friendly - a real 'home from home'.

Just arrived back from a two day break at the hotel, After not wanting the room we were allocated i went to reception and was moved i found the lady on reception very helpfull. also my daughter was arriving the next day so i asked if she can have a room near us which the reception arranged . So would like to say thank you .sorry did not get her name . we also had a lovely meal in the evening in the resturant. and enjoyed the spa . and would reccomend to friends.

great little overnight stay, lovely views of countryside, had a great meal in restaurant and wiatress seemed very friendly, bar staff were very friendly and courteous, rooms were fine, small whinge not enough tea/coffee/suger/milks for making drinks. wifi included as we had a suite, overall nice clean friendly hotel

We stayed as part of wahanda deal. Excellent value for money. The hotel has no faults from what we could see. All staff, were very friendly, special mention to Hannah Greene (waitress in the restaurant) she was really professional and had good knowledge of the menu. One of the best meals we have ever had, and we have been to may hotels, rest etc. Service was second to none.
The food was really outstanding. Leisure club was clean, very relaxing round pool and jacuzzi area. Bedroom was spotless, we stayed in room 897. Bed very comfortable, and bathroom was sparkling. We hope to return here again in the near future. Thank you for making our short stay wonderful.

It's a shame overall that I only gave this hotel an average rating because there are some really positive points. But it's like chalk and cheese. Some of the staff are so nice, whilst others appeared really miserable and didn't have the sense of humour needed to work in the hospitality trade. The room was as expected for a hotel of this grading but was way too hot even with the window open. I also noticed an apparent problem with plumbing with the tolilet in both the room and bar area being very difficult to flush. I was disappointed with the breakfast which was self service, but there weren't enough guests to see it moving quickly hence some of the food was a bit dry. Bar prices were fine for a hotel and beer fine if pulled by a fully trained member of staff and the night porter was one of the staff who shone - an excellent manner with guests! I think when the room refurbishment is complete and the new staff have been fully trained and settled in, this will be an excellent choice in it's category.

stayed here for few days away. rooms are very hot even with window open as no a/c. quite noisy at night with people smoking out side and drinking in the 24 hour club bar. 0130 and there was still loud football being played down in the bar/lounge area. rooms are quite nice but bit dated and lacking free wifi which is needed these days. over all hotel is a good experience.

Stayed here overnight, last min booking.
Room on top floor, small and uninviting
Clean and adequate bathroom
Good for a budget overnight stop in emergency

Firstly, the staff are without exception extremely friendly and helpful. The hotel is of a good 3 star standard although there are one or two areas which could do with attention (like the dangling panel in the dining room ceiling) and some of the detail cleaning (slightly sad-looking grouting between tiles above the bath) would benefit from an application of elbow grease. Not that it is dirty or sufficent to warrant complaint, as such, just lack of attention to detail taking the edge off the overall appearance. I'd rate the cleanliness as Average Plus - 3½ out of 5.

There were very obvious staffing issues during my visit. At dinner on the first night there was only one staff member (Hannah, who coped extremely well) in evidence and outside assistance (rapidly forthcoming) had to be sought for clearing between courses. The MAJOR staffing issue was apparent on check-out on the Sunday morning. There had been a wedding the previous day, with some guests staying over. Obviously with the 11am deadline for check-out, there was going to be a rush. Front of house staff were a trainee receptionist (OK, everyone has to learn sometime) and Carl (Functions Manager) who hadn't worked on Reception for some time. The delays reflected badly not on the staff, who struggled but did manage to check everyone out, but on the rostering. There was very evidently some problem with the programming as there were piles of bills on the floor "to be sorted out later". With a pre-booked function, other guests booked for fixed length stays and the inevitability of a rush to check-out the following morning, it would have been a vastly better guest experience for fully trained and current receptionist(s) to be on hand to handle the numbers departing. If there had been a number of 'walk-ins', it would have been more understandable. I was fortunate in that my very straightforward transaction took under a minute to complete with total accuracy (booked direct, pre-paid, just restaurant extras to pay), but the 40 minute wait was unacceptable. I was on the verge of walking out and sorting my residual bill over the phone later in the day.

The Spa was excellent in every respect; clean, very welcoming staff, good sauna, less good (but still OK - just not particularly steamy) steam room, jacuzzi fine and pool nice too. Take your own towel down if the hotel is busy (!) - they have a finite number of towels available and came pretty close to running out. In total fairness, the towel business IS mentioned in the Hotel Guest information pack (yes, I did take my own but didn't need it).

Please see a seperate review for the restaurant.

A very nice hotel with very friendly and professional staff that takes care of you! Service is fantastic! Rooms are clean and a good size. And the location is great, just minutes away from shopping area's, the motorway to Manchester, etc..

We were here for business, and celebrated our anniversary as well. We had a great welcome. Fantastic staff!

Being an A-Club member booked this hotel online for a stopover when visiting family. Dim memories of a not so good Ramada from years back. Pleasantly surprised as the staff certainly were far more pleasant, attentive and keen to provide good service than the old Ramada. Some touch up painting was being done in the Reception (think may have been a leak in recent rain)

Decided to have dinner in the hotel along with a pernickety relative. Normally very picky being a former Chef, she actually thought the dinner was very tasty and good value!

The bedroom must have been one of the renovated ones as it most certainly wasn't small and was fresh, clean and tidy.

(I distinctly remember entering a review of this Hotel via accor but cannot find any trace of it, so this is a resubmittal)
Stayed here April 2012

We were met by smiling friendly reception staff (a good start) The room was a good size and very clean with good facilities. The breakfast was lovely with plenty of choices and the retaurant staff were most helpful. This is a lovely hotel close to great shopping but far enough away to be a quiet and relaxing retreat. What also came across, was the fact that all the staff enjoyed their work which makes so much difference to the ambience to the place.

late decision to stay here whilst visiting relatives nearby.. bargain price was the deciding factor with breakfast included. Staff very attentive , food good, dined in restaurant in evening had lovely meal. used the leisure facilities .. all good.
Bedroom was as requested... quiet room on high floor but was very hot. Slept with window open and on top of quilt . Would have been too hot in a heat wave.The hotel have informed me that they have looked into this and resolved the issue.

Actually haven't completed our stay yet but all i can say is staff on reception (checked in at half one) were excellent very welcoming .
Asked for a request à short while later which the receptionist personally delivered to our room.
Cleanliness was impressive and the pool and gym though small was well presented( staff welcoming again).
Staying in family room (party of 4) spacious enough , extra pillows in wardrobe lots of hangers , give credit to staff when its earned.

great hotel, staff friendly and well trained, service impecable, rooms clean, comfortable, well services, food excellant, varied breakfasts, wonderful evening meals. really enjoyed the experience, would recomend to anyone - also lovely spa pool to use, just right for relaxing in
would give the place a thousand stars - wonderful!!!!

great stay! just of the motorway,ideal after a long drive south. Excellent friendly staff! smiles on everyones faces.
Room was clean tidy and very well presented.... Only 15 minutes drive to the Trafford centre and Manchester city centre....

Stayed there with my family on Friay 18th May on our way to Birmngham and we were very impressed with the standards, cleanliness and how nice the hotel staff were.

Our room was spotless (checked both rooms) and is obvious that the hotel staff have been busy decorating. I must however praise the night staff as they went over and above the call of duty to serve us drinks and coffee even after the bar close down. Very friendly and offer good customer care. The breakfast was also very good and my daughter did not eat anything for the rest of the day. Freshly cooked eggs, fresh pastries, lots of fresh fruit to chose from and the ladies serving us were very helpful.

Thank you to all of you who made our short stay very comfortable and offered as a good service.

We stayed one night in this hotel before heading back home. Nice hotel, room was not huge, but ok. Bathroom was clean and the staff was very friendly. We spent a good time in the nice swimming pool and sauna.
Breakfast was very good also. About a 20 minutes drive to the airport on a calm sunday morning and to the city center of Manchester on saturday evening.
There was a wedding on saturday night with quite loud music, but in the end we did not encounter difficulties to sleep.
Surrondings are not very nice.
Would certainly stay there again.

This Hotel needs some investment. The Reception and Bar area have been updated but my room needed a make over. The bathroom was clean but dated. I tried the pool but it was closed to residents. The positive side of this hotel is the low b&b price and being close to the Reebok Stadium.

I'd like to thank the staff at the mercure for making my stay a pleasant one. They are more than willing help, a nice change in the service industry! I'd like to say a special thanks to Anthony, Maria and especially Ashley Holden, who is always willing to go the extra mile to make sure your stay is a comfortable one. Thanks again, keep up the good work. I would recommend this hotel to anyone........

Great value package - two nights B&B and one night dinner - all for just over £100. Room on top floor - small but cosy. There are even views of the Lancashire hills and the Reebok stadium in the distance. Hotel staff friendly and helpful. Food surprisingly good - hot buffet breakfast in particular was fresh and appetising. Large pool was very warm with clean changing facilities. Very quiet despite two wedding receptions taking place.

I was booked into the Mercure Bolton West by my company when I was travelling to Bolton for business. I had quite a day, with a 5am start, flying to East Midlands, meetings all day and then a 2 hour journey to Bolton. On days like that I always dread staying somewhere new as you don't know what the service, food and room will be like. I had no need to worry with this hotel, we arrived around 7.30pm and the receptionist kindly stored out bags so that we could eat in the restaurant. The food was as you would expect in a chain hotel but the experience was elevated by Emma Yates, our waitress who was extremely personable and went above and beyond to ensure we were happy (thanks for the biscuits Emma!). We were then checked in by the equally friendly Angela Wilson who was very efficient and got us two lovely rooms. 

People like Emma and Angela really help bring back a bit of local personality and charm to chain hotels like Mercure and shouldn't be underestimated. I'd be unlikely to remember this type of hotel for the foods or furnishings but I will certainly remember the faces and friendliness of the staff and look forward to my next visit.