Mercure Bolton Georgian House Hotel
Latest Reviews
We found all the staff extremely pleasant, polite and very helpful.
We were served by Rob in the restaurant who was friendly, approachable very and attentive to our needs. The food was excellent and the room was very clean and comfortable.
The only down side was the inconsiderate wedding party who occupied a large part of the hotel and woke us up at 3 am slamming doors and speaking very loudly outside our room.
However all in all we found everything lived up to the Mercure satisfaction guarantee and we will not hesitate to stay again in the future. May check if there is a wedding next time though!
Thank you.
We were served by Rob in the restaurant who was friendly, approachable very and attentive to our needs. The food was excellent and the room was very clean and comfortable.
The only down side was the inconsiderate wedding party who occupied a large part of the hotel and woke us up at 3 am slamming doors and speaking very loudly outside our room.
However all in all we found everything lived up to the Mercure satisfaction guarantee and we will not hesitate to stay again in the future. May check if there is a wedding next time though!
Thank you.
Source: tripadvisor.co.uk
Obviously competition is a massive challenge for any business and absolutely this is the case with Hotels.
With the Mecure there are lots of great things with some being more powerful than others (all positive);
• ‘The little touches’- changes to the please do not disturb signs are fantastic, as in really bespoke. ‘I am awake so please make up my room’
• The food is great and I have never been disappointed throughout my stay- I have had the Curry 5 times!!!
• Now this point is the one that massively impacts the differentiation element (as per above in relation to competition)- The general manager is incredibly approachable and most importantly always does his best for his guests.
• When you have staff like the guys who work on teh bar (wont name names!) you move away from the competition very quickly and what I mean by that is the knowledge of the products, the attentiveness, professionalism and essentially great customer service which is not the norm unfortunately more the exception. These guys have this and more.
Almost done :)
It is the above that are the ‘defining moments’ and they directly influence whether a customer returns or does not
The whole team are great.
With the Mecure there are lots of great things with some being more powerful than others (all positive);
• ‘The little touches’- changes to the please do not disturb signs are fantastic, as in really bespoke. ‘I am awake so please make up my room’
• The food is great and I have never been disappointed throughout my stay- I have had the Curry 5 times!!!
• Now this point is the one that massively impacts the differentiation element (as per above in relation to competition)- The general manager is incredibly approachable and most importantly always does his best for his guests.
• When you have staff like the guys who work on teh bar (wont name names!) you move away from the competition very quickly and what I mean by that is the knowledge of the products, the attentiveness, professionalism and essentially great customer service which is not the norm unfortunately more the exception. These guys have this and more.
Almost done :)
It is the above that are the ‘defining moments’ and they directly influence whether a customer returns or does not
The whole team are great.
Source: tripadvisor.co.uk
Stayed here yet again, this time for 3 nights and the final night with my elderly mother. We asked for her to be next door and they obliged. Breakfast could be warmer but the quality and choice very good for a 3*hotel. Pool very good, very clean. Good car park, near the motorway but very quiet. There were 3 weddings on the Saturday evening but as we asked for the bedrooms to be on the 2nd floor we did not hear anything. Excellant check in and all the staff very obliging.
Source: tripadvisor.co.uk
Stayed here 24/26 May. Very impressed with staff. Had to go to Manchester/Liverpool on
Saturday. Very pleasant receptionist advised on how to get to station, parking, train times etc.
Even printed out information on different stations and platforms for connections. Enjoyed the
breakfast - everything was fresh, porrige good, as was choice of preserves/peanut butter/
nutella. Dominique in the Bar was great on local knowledge - advised where to go and where
to avoid when going out for evening. Will stay here again.
Saturday. Very pleasant receptionist advised on how to get to station, parking, train times etc.
Even printed out information on different stations and platforms for connections. Enjoyed the
breakfast - everything was fresh, porrige good, as was choice of preserves/peanut butter/
nutella. Dominique in the Bar was great on local knowledge - advised where to go and where
to avoid when going out for evening. Will stay here again.
Source: tripadvisor.co.uk
Excellent service. Great food and beverage manager Dominique really nice member of staff. Quality atmosphere with a good choice of bar food and snacks will definitely be visiting again. Would recommend it to others. Definitely big changes and improvements since the last visit
Source: tripadvisor.co.uk
I am a member at the feel good gym, since the name change I have nothing but positive things to say, the club is on the up, the staff are very friendly and do there upmost to ensure all members and guests are happy and all needs are met, changing rooms are still out dated but on the whole very clean, and we are in desperate need for a dry spinning machine, my only negative would be there is no family play swim, the gym is getting better still in need of updated equipment but the class timetable is by far the best I've seen anywhere else packed with fun and taught well not keen on the Zumba but that's my personal preference, on the whole michaela and Alex and their team are doing a great job, well done guys keep going! After our gym sessions we use the bar upstairs and the service there is great!
Source: tripadvisor.co.uk
Nice location with good views from many rooms. Staff mostly on the ball, sadly some not so. Rooms clean and quiet. Bar expensive, lift jerky. When we stayed heating was off, like British Rail only on in winter what ever real temp is !!
Source: tripadvisor.co.uk
We usually stay in the Marriott Worsley when visiting family, but this time the rates were much more expensive than normal so I looked elsewhere.
Whilst this isn't nearly as good a hotel it is still very good and excellent value. When visiting family we barely use the hotel anyway so are likely to use it again.
The hotel itself is old, I believe it's changed hands many times before joining the Mercure group and you can see that in the décor and fittings. However it is spacious, clean, has everything you need and the service is excellent. Just a stone's throw form the motorway and safe parking.
Breakfast is good, and especially the service, they have a lovely team working at this time. Service at reception was also great and very efficient.
It was very busy when we there mostly business users, and some meetings. We didn't use the restaurant other than breakfast or the bar.
I only had two small complaints. Our room had a Nespresso machine but the pods weren't Nespresso! And the window had curtains that didn't block the light. Though they had black out linings they didn't work as they were fitted so proud of the window. The halo of light woke me early in the morning.
Good overall though, I'd stay again and just bring eye pads.
At £81 and £71 on a Wed/Thu including breakfast for two (pre booked and paid) it was excellent value.
Whilst this isn't nearly as good a hotel it is still very good and excellent value. When visiting family we barely use the hotel anyway so are likely to use it again.
The hotel itself is old, I believe it's changed hands many times before joining the Mercure group and you can see that in the décor and fittings. However it is spacious, clean, has everything you need and the service is excellent. Just a stone's throw form the motorway and safe parking.
Breakfast is good, and especially the service, they have a lovely team working at this time. Service at reception was also great and very efficient.
It was very busy when we there mostly business users, and some meetings. We didn't use the restaurant other than breakfast or the bar.
I only had two small complaints. Our room had a Nespresso machine but the pods weren't Nespresso! And the window had curtains that didn't block the light. Though they had black out linings they didn't work as they were fitted so proud of the window. The halo of light woke me early in the morning.
Good overall though, I'd stay again and just bring eye pads.
At £81 and £71 on a Wed/Thu including breakfast for two (pre booked and paid) it was excellent value.
Source: tripadvisor.co.uk
Very friendly staff, Dominique on the bar is very knowledgeable of her trade. Debbie (Ops manager) very quickly resolved any issues, which were few.Would highly recommend this hotel to anyone. p.s nice chunky chips
Source: tripadvisor.co.uk
We have just had our daughters wedding at the hotel. It was the perfect day and absolutely faultless. Venue and food and drink superb but most impressive was all the staff. Nothing too much trouble and everything spot on as planned. Would definitely recommend this venue for a wedding. Well done and thanks for the perfect day. Carl Tobin
Source: tripadvisor.co.uk
When travelling on business, there is a real dilemma in choosing somewhere that is not hugely expensive but which is not going to be horrible. My first thought when going into the room was that it was a bit shabby. It could do with some refurbishment (although given you can upgrade to a refurbished room I guess they may know this). However, the room was clean, the staff were very friendly and helpful and the bed was very comfortable. In the end, those things matter more than a little bit of superficial shabbiness. Breakfast was standard fare but acceptable. Not a bad place to stay.
Source: tripadvisor.co.uk
Visited the hotel with my wife and 2 children and had a pleasant stay. The room was clean with comfortable beds. The bar area was nice and friendly and the hotel has a decent pool area with steam room and sauna. Breakfast was also good, but what set it apart from other inexpensive hotels I've stayed at was the fantastic staff who I can't praise enough. Very good value for money
Source: tripadvisor.co.uk
From the moment I arrived to the end of my stay everything was perfect, the service was second to none & the food was delightful.
Thank you so very much for providing such an enjoyable time.
I would love to stay here again!
Thank you so very much for providing such an enjoyable time.
I would love to stay here again!
Source: tripadvisor.co.uk
I stayed at this hotel on Friday night and overall, it was a good experience.
We were situated in a room on the first floor, so easy access up the stairs from reception. The lift I believe was a short walk past the lobby bar. The room was fine - clean and tidy, comfortable bed with all the mod-cons. There wasn't an iron in the room, just a trouser press - but no harm.
We went down to the pool not long after checking-in for a quick swim. The lockers in the changing rooms don't have locks on them, not a concern to me - but I do believe the leisure facilities are available for use of the public (they have to be a member though). Sadly, the Jacuzzi isn't powerful at all.
The next morning, we had breakfast which was about £6.50 each. The staff were very friendly but when you first walk in, you are not greeted by anyone or shown to a table, you're pretty much left to your own thing until someone comes over to take your room number and if you wanted tea/coffee. The continental range had some cereal, a couple of pastries, bread and toaster machine, juices and some yogurt drink. From the menu, it looks like they may serve a help-yourself buffet range, but with it being quite quiet, this mustn't have been on offer during our stay. The waitress came over and took our cooked breakfast option, which ranges from the usual English, to Smoked Haddock, Kippers, Poached eggs etc. etc.
Overall, yeah - good stay, decent rooms, good pool area, poor Jacuzzi, decent breakfast.
I would stay here again.
We were situated in a room on the first floor, so easy access up the stairs from reception. The lift I believe was a short walk past the lobby bar. The room was fine - clean and tidy, comfortable bed with all the mod-cons. There wasn't an iron in the room, just a trouser press - but no harm.
We went down to the pool not long after checking-in for a quick swim. The lockers in the changing rooms don't have locks on them, not a concern to me - but I do believe the leisure facilities are available for use of the public (they have to be a member though). Sadly, the Jacuzzi isn't powerful at all.
The next morning, we had breakfast which was about £6.50 each. The staff were very friendly but when you first walk in, you are not greeted by anyone or shown to a table, you're pretty much left to your own thing until someone comes over to take your room number and if you wanted tea/coffee. The continental range had some cereal, a couple of pastries, bread and toaster machine, juices and some yogurt drink. From the menu, it looks like they may serve a help-yourself buffet range, but with it being quite quiet, this mustn't have been on offer during our stay. The waitress came over and took our cooked breakfast option, which ranges from the usual English, to Smoked Haddock, Kippers, Poached eggs etc. etc.
Overall, yeah - good stay, decent rooms, good pool area, poor Jacuzzi, decent breakfast.
I would stay here again.
Source: tripadvisor.co.uk
Again the staff and management were excellent, friendly and nothing was too much trouble, the hotel has undergone some improvements since my last visit, great hotel and facilities, free wifi throughout the hotel was a great.
Will be visiting again
TW
Will be visiting again
TW
Source: tripadvisor.co.uk
We stayed overnight in April as we were attending a 40th birthday party. I think we managed to book the last available family room which was lucky for us as it was very spacious and comfortable. We used the pool - my daughter enjoyed that very much. The pool reception staff member that afternoon (5th April) was very helpful. We paid for a full breakfast the following morning at reception and it was excellent value for money. We were actually quoted a cheaper rate than if we had booked the breakfast option on the internet !
In summary, for the short time we were here, everything was good for us.
In summary, for the short time we were here, everything was good for us.
Source: tripadvisor.co.uk
The facilities here are excellent for families and suitable for kids.
The pool is brilliant and the gym is good too.
Breakfast was top notch and plentiful.
The staff here cannot do enough for you. Always smiling!
Louise and Debbie organised an Easter egg hunt for the children staying here. The kids loved it. A great surprise for them.
All in all a brilliant place and we will be back again!
The pool is brilliant and the gym is good too.
Breakfast was top notch and plentiful.
The staff here cannot do enough for you. Always smiling!
Louise and Debbie organised an Easter egg hunt for the children staying here. The kids loved it. A great surprise for them.
All in all a brilliant place and we will be back again!
Source: tripadvisor.co.uk
Stayed here while visiting family in Bolton and whilst a little further out of Bolton than I would have liked I was very impressed with the place. Nice rooms, nice bar and team of staff who all were all very customer service focused. We enjoyed our time here and my six year old daughter loved the pool. I would recommend this hotel.
Source: tripadvisor.co.uk
attended a wedding at the week-end, the weather was nice so the pictures were very nice in the grounds . Food was excellent did get missed a few times with starter and napkins but nothing was too much trouble for the staff.The staff worked very hard all day. Overall a very good time was had by all would recommend .Ample parking, didn't stay in the rooms so cant comment on them
Source: tripadvisor.co.uk
By far the best hotel I have stayed in in a while. Some very nice touches and the room was extremely comfortable. The staff were good and food was very nice. The hotel is a little outdated in terms of decor but the service and overall quality of the room made up for that.
Would definitely stay here if I stay in Bolton again in the future. It is far better and cheaper than the Reebok.
Would definitely stay here if I stay in Bolton again in the future. It is far better and cheaper than the Reebok.
Source: tripadvisor.co.uk
Staff very welcoming and very helpful. Room VG. Plenty of parking; convenient for Horwich Parkway rail services.
Two issues; meal service slow in the evening - we mentioned this to staff, who explained - courteously and helpfully - why our meals had taken a coomparatively long time to be served. again, TV in room didn't work when we arrived - quickly and effectively dealt with.
Two issues; meal service slow in the evening - we mentioned this to staff, who explained - courteously and helpfully - why our meals had taken a coomparatively long time to be served. again, TV in room didn't work when we arrived - quickly and effectively dealt with.
Source: tripadvisor.co.uk
This is a great find just minutes off the M61 at Junction 6. The hotel has ample free parking and is easy to find. It is a bit of a sprawling hotel with modern extension to both sides of the original Georgian Hose but it has been carefully modernized. I used the gym while here and this was described as the "Sebastian Coe Gym" which did "big it up" and was not great but adequate. The restaurant offered a good choice for evening dinner. Would use this hotel again.
Source: tripadvisor.co.uk
very friendly reception,room i was offered was big but facing main road and a little bit noisy. took a smaller room at back with views over the penines,nice and comfy and clean.
food very good and service very friendly,decor getting a bit tired on stairway but overall a nice hotel
food very good and service very friendly,decor getting a bit tired on stairway but overall a nice hotel
Source: tripadvisor.co.uk
We stayed here after attending a friend's wedding. The wedding was a lovely day and the staff were helpful and professional. The only draw back was the price of the drinks - extortionate!
The family room was very spacious although a little dated. The room was very warm but uncomfortably hot at night and we could not turn the radiator down.
The breakfast the next morning was great- lots of choice, fresh and tasty!
The family room was very spacious although a little dated. The room was very warm but uncomfortably hot at night and we could not turn the radiator down.
The breakfast the next morning was great- lots of choice, fresh and tasty!
Source: tripadvisor.co.uk
Can't complain for the price, room was clean and decent size for family of 4. Very friendly staff. Breakfast was fantastic, plenty of choice.
Only let down was the pool area. Although the pool water itself is clean, the surrounding area could do with a good clean along with the windows.
Only let down was the pool area. Although the pool water itself is clean, the surrounding area could do with a good clean along with the windows.
Source: tripadvisor.co.uk
