Exceptional Everything Nothing

excellent and relaxing location, facilities food and staff although the food was excellent it was very limited

Exceptional Very good leisure facilities and staff. Also plenty of safe parking for car

my stay was lovely. needed a relaxing day and got exactly that. hotel staff all friendly and helpful spacious clean rooms comfortable beds facing a housing estate

The biggest is on this trip was the room keys. I was in a first floor room, stairs, no lift. Every day I went back to my room after being at work the Key card did not work so had to traipse all the way back to Reception to get the key re-programmed. Seems trivial but after long day on site it's annoying (3 days on the spin). The Pool and the Heat room is great, Bed comfortable, Staff are friendly.

lovely spa area, with selection of hydro rooms and treatments available as required
exemplary restaurant which added to the overall experience
room in main hotel was twin room, all ok if basic but large selection of rooms available.

Nice clean and unique place to stay I would recommend having a trip there if in the area.

Excellent quality The room was huge and so was the bed, it was so comfortable. The spa facilities where excellent , the outdoor pool was amazing and was really warm. The staff where friendly and I would definitely recommend.

Lovely spa break with friends. Returning visit we loved it so much years ago, unfortunately the spectacular views over open countryside have been ruined by a housing development. Breakfast was amazing and staff very helpful.

Spa was relaxing, comfortable and contained several aspects to it . The hydrotherapy pool was my favourite, includes an outdoor section with under water jets. A good sized swimming pool and a drinking water fountain. We had to pay extra for our robes, disappointin as this was a spa break. The food in the Courtyard restaurant was exceptional.

Stayed with a friend to have a relaxing birthday weekend away. We had an executive double room and it was lovely.

We paid the extra for the 3 courses to be included in the courtyard restaurant and the food was good quality. The staff at the hotel where friendly and helpful.

Just a few niggles about the place i would change if i was to go again.

Found that the executive room we stayed in was lovely it was a shame that the view from the room has now been blocked by the new houses which was a shame as the view from the room and the spa is now spoiled and all that can be seen is a car park and the houses and building site.

We ordered breakfast delivered to our room and filled the form in left in our room with an £8 tray charge which was fine.

The morning the breakfast was due to be delivered we got a call from room service to say that the wrong form had been left in our room it was an old one and the charge was now £8 per person not per tray.

When the breakfast came it was missing items (a lot of them) so he went back to get the other items but twenty minutes passed and our breakfast was cold, so we had to send it back. It came back a second time and it had clearly been microwaved to warm up and item taken off we had before. the food was like rubber now it had been warmed up. It was a shame as there were quality ingredients on the plate too but these were spoiled. To say breakfast was included in our price and we paid £16 extra for the pleasure to have this in our room but it wasn't a pleasure unfortunately.

Also no salt and pepper, sugar and milk to go with our drinks so we couldn't drink them and no napkins. It was a shame as the young boy serving us was lovely and a credit to the hotel but the kitchen let it down.

The spa was totally over crowded and i think time slots would benefit for here as it was so busy and noisy and not relaxing at all.

This wouldn't stop me going again i just wouldn't order room service and i would recommend going to the spa after 6 pm when it is a bit quieter.

Comfy beds. Couple of the rooms in the spa wasn't working. Good breakfast. Good size room once upgraded. Very clean room. Good service from the staff at the bar. Shame they have started to build houses on the site. Takes away the view. Plenty of places to park.

I felt the carpets needed a good clean or replacement but understand the difficult times all hospitality has faced. The bedroom was clean and warm. The bedding and bed were very comfortable. Evening meal and breakfast very nice. All staff, reception, bar, restaurant and spa very pleasant and helpful.

the trio was amazing, loved every part of it and felt very welcomed in all parts of the hotel and spa.Amazing place.

Visited for an offer for NHS staff and key workers. £99 for spa access, 2 course dinner, room for the night and breakfast!
First of all it's an absolute bargain! Excellent for the money we paid.
Spa - hydrotherapy pool, saunas and steams and a swimming pool. All fantastic. Take flip flops, and not all rooms include a dressing gown, so double check before you go. We didn't book any treatments, but that's a personal preference.
2 course evening meal - food was lovely, set menu. Not a huge choice but something for everyone. Paid a £10.95 supplement for steak, which was fair and was delish! Only downside to dinner and why my review has 4 stars was the service. Super slow. Tables seated after us were served before us. We had to ask to order and had to query where our drinks were.
Room for the night - classic room, basic with everything you need. Shower was amazing. Pillows were a bit tough, but again personal preference.
Breakfast - cold and hot buffets. Self serve. No complaints apart from the lack of a hash brown.
All in all a fab stay and would definitely recommend for a cheap get away!

Fantastic overnight stay, very comfortable room and an excellent breakfast, a special mention to every member of staff we encounter during our stay, every single one smiled and were engaging, an absolute credit to the hotel.

Clean, friendly staff, lovely setting in the hotel, great food. Would return but be wary of extra charges and busy/q The room was very clean and presentable. The three course meal in the courtyard restaurant was lovely, great portions, tasty quality food. The setting of the hotel with the little shops and courtyard rooms was nice also. the staff were very friendly and approachable and helpful. The building site that unfortunately has taken away the lovely view from the spa and the executive rooms which we stayed in and was a focal point for that hotel and its position it was a shame to see a building site and new houses which have taken that away. Also we paid for breakfast in the room and when it came it was cold and half of the order missing so waited 20 minutes for the rest of the order but we had to send it back as it was cold and half the order missing to then to receive it (second time round) and it had been microwaved and wrapped in tin foil! (paid an extra £16) for room service as a treat and items missing, no salt and pepper or napkins , cold food (second time round was microwaved and like rubber) which was a shame because they were quality ingredients too, no sugar or milk for hot drinks. Prices for the spa treatments were very expensive also, maybe some value packages would benefit. The spa and thermal suite was extremely busy, very over crowded and not relaxing.

Great location. Comfy beds. Great service from bar staff. Very comfy beds. We had a upgrade. Beautiful area for walking. Local to village shops etc. Great service at the bar. Some of the spa area. Not expensive in the bar area. Great if you wanted to watch sky sports. ( But not for me I would of preferred music in the background) Great size room once upgraded. Girls who cleaned the room was very friendly and always there if you needed anything. Not all of the spa areas was working. Signs saying NO mobiles allowed yet loads of people on the phones in there. No one there to say otherwise. Saturday night in the bar was not for us. A few people had too much to drink and getting very loud. Swearing too. Not nice when out with your wife. Room needed a little TLC. No pictures on walls. Lamp needed in room. Only big lights or side lights. Not great for the wife to put her make up on. No light near mirror.

Good Breakfast was excellent as well as the snack food and evening meal. Staff were very helpful and friendly. The bath as slippy to stand in for a shower and a little dated. Not enough sun beds to lie on around the infinity pool area although not a large area to place more . People gave up beds for us .

Stunning hotel with great facilities.
Friendly staff always happy to help.
Great location and the spa is fantastic.
The food in the restaurant is fantastic but expensive.
Drinks are overpriced but to be expected at such a nice establishment.
Would go back again without hesitation

Good facilities room service charge

excellent value for money. warm welcome by staff and good food in the restaurant good location for my visit. staff welcoming and rooms comfortable. my daughter left her gym kit in the room and the staff were extremely helpful in finding it and retuning it to us

Very good Good facilities, well run.

Superb Gorgeous hotel and gorgeous garden The beds are a little hard

Spa visit was absolutely wonderful felt really relaxed, food was really good with more than enough in the portions, the service and staff very helpful and friendly only problem was noisy nightime revellers