Friendly helpful syaff, comfy bed and the breakfast was really good. The room and parts of the hotel were quite dated and tired but the spa was lovely.
The room wasnt turned over though (we stayed 2 night's) which was a shame.

Great relaxing time. Treatment was perfect. Spa facilities not so good as they failed to mention you only had a certain amout of time in them because it was busy!

Mental Health Retreat Peaceful and relaxed atmosphere

taking the wife away. wonderful food with nice polite staff. the spa is now on an hourly basis rather that available most of the day.

Lovely place The grounds were lovely, the hotel was lovely, staff very helpful and pleasant. Dust on the towel radiator and blood on the blind in the bathroom

Very good Lovely location, decent sized rooms

Great place. Visited several times. Highly recommended.
Room could do with an up date and shower bit cool in the evening only happened once after spa but overall great spa break. The spa is excellent. Food lovely. Will be going back.

I want to start by saying this was the cutest little village. The executive double was super romantic and a great size. The bed was very comfy and big. The spa was incredible, I had the back, head massage with a facial which was truly an amazing, unbelievable experience. The pool was a great size but the hot tub pool was to die for. It was so hot and the jets were amazing. The hot tub pool extends outside with a view of the village. They had two big saunas, one steam room, one aroma room, and one halo lights room. Im going to be very honest about every single room. The one sauna really smelt like urine and people were saying the womens bathroom was leaking, though i dont know if it was leaking, but it did stink of urine. The other sauna was perfect temperature, it was dim and we pretty much had the whole sauna to our selves. The steam room was very nice, however the second day they put too much scent in it so they shut it down. The aroma room smelt amazing, however not very hot, just warm. The halo lights room was really pathetic and cold, it did nothing. However that hot tub pool alone is worth going for. The cold showers were like ice, however i do wish they would allow you to change the temperature. The breakfast was quite yummy however it was expensive for what you got. The lunch menu was ok, the tuna sandwich was very yummy, with hand made crisps. However dinner was a massive let down. The whole menu was lacklustre. I wanted a steak however all they did was sirloin. The staff had poor communication skills and they gave us a dirty jug of water for dinner. When we showed them all the food floating in the water we never received an apology. The next night we had to get takeaway because the food was not worth the money. We had a lovely Japanese takeaway instead. But overall i would go again, for all the reasons i said it was great, i just hope they change up the bad.

Went for afternoon tea. Used gift voucher Food ok. Tea was tea bags Staff polite. Did get perception from one gentleman staff member that my wife and I were suspicious characters. On the way out he bounced up to ask if we were alright. We were looking for exit. He then bounced to front area perhaps to ensure we left Felt intimidated and stereo typed. Other staff excellent

The staff made this excellent. Isobel in the restaurant was warm, friendly and attentive, the ladies at reception were welcoming chatty and helpful, and the young lady who did my massage (I can't remember her name but she was a very nice young lady and my treatment was booked at half ten so maybe you can use that to work out who she is to give her positive feedback) was amazing. I felt comfortable, well looked after and received a wonderful professional and luxurious service.
My fussy eating was catered to without issue and overall it was marvellous. I haven't given it five stars only because perhaps the thermal spa area is looking a little tired and could do with a livk of paint in areas. The changing rooms are a bit of a let down too with a number of them not working - one even stole my pound and wouldn't lock!
But aside from these relatively minor things it was an excellent experience and I will definitely be back.
😊

Hotel staff very friendly we have loved being here with our dog and the woodlands walk right on doorstep and not noisy at night so also got a good night's sleep food lovely will definitely be back kalida the pomeranian has had a great time as well woof woof 😀

Not the best food experience. Limited menu.surprised they don't do a Sunday lunch

Wish we could have stayed longer! Only thing is the telly didn’t work but not much of a problem to be honest.

lovely time away location, ambience spa is a tad dated, broken shower,

Superb the location and staff how busy the spa was

Absolutely not a 4 star. At best a 3 star. Very dated, tired decor, dirty room. Spa facilities look nice but based on my room and the corridor I would honestly rate this hotel 2/3 star. Rusty caddy in shower, skirting boards thick with dust. Mould in bathrooms, bedside lampshades all damaged. Heard another guest at reception complain of a room thick with cobwebs and I can believe it. Stayed for business and felt incredibly homesick!

Great place to stay fantastic service pleasant staff.

Good and clean spa and swimming pool Spa and sauna was amazing

Pleasant Good swimming pool and breakfast. Friendly staff. Warm room. Room uninspiring and tired. A lack of spa luxury - tired changing rooms, no robes. Tried to book a massage through Booking.com special request message and basically ignored, no appetite to help me. Wasn't expecting the housing estate surrounding the hotel!

Fantastic special night away.

Had a nice stay at the hotel got a seal but this stay was a good example of you get what you pay for.
The spa is lovely although there isn't anywhere to get a drink etc..
Don't be fooled by the pictures of the room on the website. They are quite dated and the pictures don't reflect the room types.
The restaurant is really nice and the food was fabulous.
The staff are lacking a bit in customer service. Upon check in we weren't given any information or directions to the spa. No information about breakfast or dinner. Just given a room key and sent on our way. The spar stuff wete the same no instructions or anything its almost felt like I had two heads at some points. I feel like a better welcome and guide to the facility's would have really changed our experience. I think the staff would benefit from some extra customer service training. I wouldn't recommend to friends or family tbh pay the bit extra for a much better service.

Good a little bit dated.. also quite a few cobwebs hanging from the ceiling in the room

A step back in time bar, spa feels old and tired

Amazing room, amazing food and spa and treatment more than amazing well done

We were in the tea room and we had fun