Holiday Inn Bolton
Latest Reviews
The staff did a great job welcoming us and assisting us with any of our questions. They offered us some nice deals on the food which was nicely prepared. The room was comfortable and quiet. It was a lovely stay.
Source: expedia.co.uk
Before arriving we read previous reviews and to be honest what has been written previously is true in so much as the hotel decor is dated and is in need of much needed tlc but in no way did this affect our stay.
We had booked two executive rooms which I believe are standard rooms but with the addition of a basket containing bath robes, slippers, small bottles of wine, chocs and shortbread.
My in laws room was fine but ours had a damp, musty smell to it which was reported. We were assured it would be "refreshed" but if it was we did not notice.
Another irritation and a big black mark was a dirty towel which had been used and left on the floor by us, which was found, neatly folded up and back on the towel rail the following day! Not the best hygiene or customer service eh, Mr I H G?
This too was reported to the
reception staff who were very efficient and pleasant as were the rest of the staff we met during our stay.
Whilst on the customer service theme, the promotional blurb on the tables regarding special deals for meals off the favourites menu, it may be advantageous to save weekend guests embarrassment to have it noted that the deal is only available Monday thru Thursday, unless it is already noted and comes under the phrase 'ask staff for details".
Special shout out to Rachael for organising our teas, coffee and poached eggs in the morning even though the dining area was very busy at breakfast time during our stay and all done with a big friendly smile:) Thank you.
We had booked two executive rooms which I believe are standard rooms but with the addition of a basket containing bath robes, slippers, small bottles of wine, chocs and shortbread.
My in laws room was fine but ours had a damp, musty smell to it which was reported. We were assured it would be "refreshed" but if it was we did not notice.
Another irritation and a big black mark was a dirty towel which had been used and left on the floor by us, which was found, neatly folded up and back on the towel rail the following day! Not the best hygiene or customer service eh, Mr I H G?
This too was reported to the
reception staff who were very efficient and pleasant as were the rest of the staff we met during our stay.
Whilst on the customer service theme, the promotional blurb on the tables regarding special deals for meals off the favourites menu, it may be advantageous to save weekend guests embarrassment to have it noted that the deal is only available Monday thru Thursday, unless it is already noted and comes under the phrase 'ask staff for details".
Special shout out to Rachael for organising our teas, coffee and poached eggs in the morning even though the dining area was very busy at breakfast time during our stay and all done with a big friendly smile:) Thank you.
Source: tripadvisor.co.uk
I would give this three stars if it weren't for the staff. They were incredibly nice and helpful. It is an average Holiday Inn -- just what you would expect. But the staff helped us with a very crazy schedule of checking in and out every few days, holding our luggage and doing some laundry at no cost to help us. The rooms were nice, large an d clean. Even the staff that took care of the rooms was nice and always engaged us in conversation. I'd stay here again!
Source: tripadvisor.co.uk
As Holiday Inn's go, this one is totally average. The rooms were exceptionally 1980's and there was mould in my bathroom - I did raise this on check out and the staff didn't seem surprised. Breakfast seemed fairly basic with a limited choice if you are feeling healthy.
Source: tripadvisor.co.uk
We stayed here for 3 nights as my husband was taking part in IronMan Bolton.
This hotel is perfect for this event as its only a short walk to town and the run route and finish line.
The hotel itself is really nice although could do with a spruce up and a lick of paint here and there. A few of the carpets were worn and there was some peeling wallpaper here and there. But the hotel was clean and the rooms are a good size with lots of storage.
The staff were all really friendly from reception to the maids.
The breakfast was your standard hotel buffet breakfast and was ok, nothing special. The great thing was they served from 2am on race day, giving all the athletes and spectators plenty of time to eat and get to Pennington Flash for the 6am start!
We used the pool a couple of times which is small but nice and quiet. If you want to use the gym it's available to all guests but it's very small with 2 treadmills, 2 cross trainers a bike, a rowing machine and some free weights.
Overall this is a really nice hotel and we have already booked to stay for next years race
This hotel is perfect for this event as its only a short walk to town and the run route and finish line.
The hotel itself is really nice although could do with a spruce up and a lick of paint here and there. A few of the carpets were worn and there was some peeling wallpaper here and there. But the hotel was clean and the rooms are a good size with lots of storage.
The staff were all really friendly from reception to the maids.
The breakfast was your standard hotel buffet breakfast and was ok, nothing special. The great thing was they served from 2am on race day, giving all the athletes and spectators plenty of time to eat and get to Pennington Flash for the 6am start!
We used the pool a couple of times which is small but nice and quiet. If you want to use the gym it's available to all guests but it's very small with 2 treadmills, 2 cross trainers a bike, a rowing machine and some free weights.
Overall this is a really nice hotel and we have already booked to stay for next years race
Source: tripadvisor.co.uk
Iron man last min booking staff could not be more helpful!
Clean rooms good standard!
Breakfast was excellent! Will definitely use this place again if I am ever this way again !
Limited gym facilities but of good standard!
3.50 for a pint of coke ridiculous 😂
Clean rooms good standard!
Breakfast was excellent! Will definitely use this place again if I am ever this way again !
Limited gym facilities but of good standard!
3.50 for a pint of coke ridiculous 😂
Source: tripadvisor.co.uk
car parking was easy and stress free, the hotel was a lovely atmosphere very clean and welcoming, check in was great reception even called us a taxi to take us to take us to a friends wedding reception nearby, our room was clean and well appointed, the bed was very comfortable and had a great nights sleep, breakfast offered us a fantastic and tasty selection I was spoilt for choice we left well fed and well rested
Source: tripadvisor.co.uk
My stay was very brief... I arrived at 3am and left at 8:30am (intentional). The check in staff were very warm and friendly. The hotel comfortable, but the floor I was on was very tired looking. Room however was comfortable.
Source: expedia.co.uk
Situated in the Bolton town centre i found this place clean and ideal near to the market place easy to get to all the shops resturants and if you want to go for a drink there iss lots of pubs to choose from or you can have a quiet drink at the hotel.
Source: tripadvisor.co.uk
Finally a place that does what it says on the tin !!!
City centre, free parking,easy access,staff that know what they are doing plus great value for money
Stayed 4 or 5 times with no problems.
Will definitely stay here again.
City centre, free parking,easy access,staff that know what they are doing plus great value for money
Stayed 4 or 5 times with no problems.
Will definitely stay here again.
Source: tripadvisor.co.uk
We've stayed in this hotel a few times as it 5 min walk from railway station and in the centre of Bolton. Also easy access from Manchester Airport and Manchester. It has begun to look a bit tired on our last few visits. We had a room on 4th floor which was very nice. Didn,t see any other rooms/floors on this visit but all appeared recently decorated and new carpets. Lovely clean, bright room and bathroom. Bar menu until 11pm which was good for us. Pizza, sweet pot fries and a bottle of wine. Staff always friendly.
Source: tripadvisor.co.uk
Had a great nights sleep, room spacious and clean. Staff very friendly and efficient.
Good location for town centre, and free parking !
Good location for town centre, and free parking !
Source: expedia.co.uk
Swift check-in, room on 1st floor, tired decor in halls and room but generally clean. Comfy bed, clean bathroom, excellent shower.
Pool very warm but again dated and changing rooms mostly clean but mats could do with replacing, poor showers. Sauna good/ as expected.
I paid £18 for a dinner voucher at reception which got £20 plus free drink (house wine, beer or soft drink) had hot wings good size portion - excellent and Chicken Caesar Salad again delicious!
Breakfast was good, some made to order items, only fault would be the juice which is a juice drink rather than fresh.
Pool very warm but again dated and changing rooms mostly clean but mats could do with replacing, poor showers. Sauna good/ as expected.
I paid £18 for a dinner voucher at reception which got £20 plus free drink (house wine, beer or soft drink) had hot wings good size portion - excellent and Chicken Caesar Salad again delicious!
Breakfast was good, some made to order items, only fault would be the juice which is a juice drink rather than fresh.
Source: tripadvisor.co.uk
Excellent location for Boltfest can't fault it for the weekend deal we had. The staff were friendly and looked after us. Just one thing be careful if taking a minibus at the front entrance use the back gate. Also free parking for guests will defiantly return next year for Boltfest.
Source: tripadvisor.co.uk
Stayed here to attend festival in park just on outskirts of town,short walk into the centre so quiet enough apart from wedding function.We were on second floor - maybe worth asking to stay high up as possible if event on as pretty noisy but we were impressed by quality of the room - yes there was some kind of 80's hairdryer in the bathroom but it had a bath and shower.Soap smelt nice always a nice touch -Twin room a bit cramped but cheaper and more modern than other b & b we stated in the night before,with free use of pool and gym definitely good value.Coffee, tea and milk small ration for two people but presume you can ask for more.Reception very friendly and helpful,would have been better if could check in earlier.Says 3 o clock,so I sweltered by the pool whilst my friend had a swim,but they were able to facilitate us checking into room at 2,and we could have had option of leaving our bags.Would stay here again
Source: tripadvisor.co.uk
We have stayed here a number of times previously, and would normally say that it is a good comfortable hotel.
Unfortunately there was a function on this night, which we would have been better off attending rather than trying to rest after our 4 hour drive, as the noise from the music, drowned out the TV, so any chance of sleep was nil while the event continued (half past midnight).
When we complained to the staff, they were unable to help apart from providing ear plugs, due to being fully booked, perhaps future bookings of events should confine the attendees to the first floor and place other guests higher. Better still advise guests when booking of possible noise or restrict the volume of such events.
Unfortunately there was a function on this night, which we would have been better off attending rather than trying to rest after our 4 hour drive, as the noise from the music, drowned out the TV, so any chance of sleep was nil while the event continued (half past midnight).
When we complained to the staff, they were unable to help apart from providing ear plugs, due to being fully booked, perhaps future bookings of events should confine the attendees to the first floor and place other guests higher. Better still advise guests when booking of possible noise or restrict the volume of such events.
Source: tripadvisor.co.uk
Tragic.
Shame. Really is.
The hotel is centrally located and the staff are lovely. Special mention to Jade on reception who is lovely and great at her job.
Booked in and got an upgrade as an ihg platinum member. Sadly the room spelt of pee so they swapped me no worries. (Jade)
2nd room was ok. But sadly this place looks like it stayed in the early 90's. The rooms are tired, the bar needs a revamp and the pool / gym is falling to pieces. (The sauna closed for technical reasons...tiles falling off the walls in the pool area and a gym that's as big as most people's front rooms) Breakfast was good but unless they spend a huge amount of money soon this is going to end up being taken out of the ihg brand and will spiral out of business.
PLEASE revamp ASAP. You have great staff. Don't lose them.
Shame. Really is.
The hotel is centrally located and the staff are lovely. Special mention to Jade on reception who is lovely and great at her job.
Booked in and got an upgrade as an ihg platinum member. Sadly the room spelt of pee so they swapped me no worries. (Jade)
2nd room was ok. But sadly this place looks like it stayed in the early 90's. The rooms are tired, the bar needs a revamp and the pool / gym is falling to pieces. (The sauna closed for technical reasons...tiles falling off the walls in the pool area and a gym that's as big as most people's front rooms) Breakfast was good but unless they spend a huge amount of money soon this is going to end up being taken out of the ihg brand and will spiral out of business.
PLEASE revamp ASAP. You have great staff. Don't lose them.
Source: tripadvisor.co.uk
I stayed here whilst travelling through on business. A good location to the town centre, and easily walkable.
The rooms were of a good standard, and the service was good through out my stay. Parking is a bit tight in the underground car park, so be mindful of this.
The rooms were of a good standard, and the service was good through out my stay. Parking is a bit tight in the underground car park, so be mindful of this.
Source: tripadvisor.co.uk
We were here for lunch and I have to say the food has improved a lot since the disaster at Christmas the food is hotter and better cooked. I would say a new Chef is in place.
The service is very good with the staff cheerful and very helpful.
Well done to you all
The service is very good with the staff cheerful and very helpful.
Well done to you all
Source: tripadvisor.co.uk
We've just spent three nights at the hotel. Our impressions were positive on the whole. Rooms were clean, beds comfortable and staff helpful and pleasant and location, of course, perfect for town centre. However, I felt I must comment on the hotel's policy of allowing some members of the staff to come to work with extremely long fingernails. We first noticed one of the receptionists sporting said appendages which I thought looked rather unprofessional at the check-in but we were aghast and a little disgusted when the waitress who served us at table in the restaurant was also wearing super long nails. Surely an environmental health hazard! It doesn't give a good impression at all.
Source: tripadvisor.co.uk
Rooms are fairly tired and are in need of a refurbishment. The bathroom was like something out of the 1970s. Breakfast was overpriced for what it offered. Car parking was good, right in the middle of town. Doubt I'll use this hotel again though.
Source: tripadvisor.co.uk
Hotel was chosen for its location to a Charity Event we were attending [Urban Shift Bolton]. We had read the reviews and were aware of the comments. Staff on Reception walked away to check her hair as we arrived, and when noticing that we were standing at the reception area walked the few steps back and began the booking in [pre-booked online?] 2 rooms booked but only 1 was available and advised I could wait in the bar [?] , when asked for how long, staff couldn't say, then as if by magic the supervisor / manager appeared and advised the staff to check for other ready rooms, which they did and booking in completed. Later we asked where we could get a coffee from to take to the charity location we were going [a joke within the charity] the same staff at reception advised not from the hotel, but there was a Coffee Shop around the corner.... which of course there wasn't! Ideally staff should have some local knowledge of where the hotel they work in is situated. The rooms were clean, but basic. As on other reviews on this page the decoration is sub standard, you can see "wipe" marks from dirty clothes as an attempt to remove stains off walls [rm 113] and the skirting board was gloss over with no attempt repair the gap where the skirting joined the wall plaster, at times glossing over rough filler. The showers are stand in bath showers, these baths are higher off the floor than normal baths... very strange in these days how many hotels actually have baths??? The bedroom window had a sticker advising on how it could be opened but it had window locks on it and the handle / lock was broken. Breakfast and bar service did score top marks...A little customer focus and a professional decorating & plumbing company and this could be a great hotel.
Source: tripadvisor.co.uk
I've stayed here a couple of times but something has happened here regarding the staff. Extremely serviceminded and they do the outmost to fix things. I arrived quite late on a Tuesday (9pm) realized that I've forgotten to book a conference room for an hour in the morning with a projector and they fixed this without hazzle. Brilliant.
Rooms are quite ordinary but clean. Very good baristas however the coffee machine in the breakfast part would need an upgrade.
Rooms are quite ordinary but clean. Very good baristas however the coffee machine in the breakfast part would need an upgrade.
Source: tripadvisor.co.uk
Rooms as they are all in this chain, nothing special.
The restaurant surprised me positively. Well it is not a star rated one but for the UK I found it much better than in the average hotels.
Breakfast was great as in most of the UK hotels.
What I did not like was the check in. Only one person managing the reception and she was handling questions of about 10 Chinese tourists. They did not even have a special check in for the priority members and as a Spire member I really did not like the check in.
The restaurant surprised me positively. Well it is not a star rated one but for the UK I found it much better than in the average hotels.
Breakfast was great as in most of the UK hotels.
What I did not like was the check in. Only one person managing the reception and she was handling questions of about 10 Chinese tourists. They did not even have a special check in for the priority members and as a Spire member I really did not like the check in.
Source: tripadvisor.co.uk
I stayed here one night on a business trip to the area. The location is really good, especially if you need to access the motorways fairly quickly. My first impression of the hotel was quite good. It was clean and the staff were really helpful. It was also busy which is usually a good sign, especially on a Wednesday night.
my one criticism is that the hotel is really dated and the rooms could do with some investment. It was comfortable but didn't quite feel worth the £99 for the night for a single bed room
my one criticism is that the hotel is really dated and the rooms could do with some investment. It was comfortable but didn't quite feel worth the £99 for the night for a single bed room
Source: tripadvisor.co.uk
