Was quite a good stay . Room was nice and clean.good sized comfy bed to sleep in. Tv with channels that work. Decent size end suite room with bath. Only thing was water was not very hot when tries to use.

Me and my partner stayed at this hotel for two weeks and all the staff where fantastic. They made u feel welcome and every time they saw you they would say hi and they would always ask u if everything was OK And for the cleaning staff in house keeping it is my opinion they don't get enough appreciation as they are working in the back ground as every morning when they saw u they would say good morning to you and they would make sure that u had everything that u needed and they would stand with u and have a chat with u and they didn't treat u as guests they treated u as if u had been friends with u for years. Now me and my partner are checking out today and i am sad to leave as for i have been here for just over two weeks and its felt like i have been with family and i really don't want to leave. thank you to all staff but a bigger thankyou to all cleaners in house keeping

from john paul and zoe

Stayed here while visiting family in August, besides the slightly overpriced food my partner and I had a great time. The reception was always manned, and the staff were very helpful and accommodating. The bed was also super comfy, and the wifi was free (which is always a plus). I plan to return next time I need accommodation in Bolton :)

I stayed for 2 nights over the week-end and everything was fine. My room was clean and had a large, comfortable bed where I slept well. It was on the 3rd floor and there were no noise issues for me.
Breakfast was good with plenty of choices.
I was particularly impressed by the staff - especially those on reception. They were friendly, helpful and charming.

Having been here a few times before, I knew what to expect. A very warm welcome by the ever so friendly staff at the hotel makes all the difference to us drivers. My room key was ready and presented instantly, and parking arrangements have changed and organised just as efficiently as possible. Room 103 again. Shower curtains can still do with a wash as they still smell. But the staff make up for the tad dated condition of the room. Thank you.

Check in: Easy
Staff very happy to help.
Executive room on the third floor. Bathrobes, slippers, water, wine, hot chocolate and biscuits supplied in a hamper. Room big enough for two of us. Bathroom as you'd expect. I couldnt hear any noise from the corridor at night. Swimming pool visited twice during our stay. The roof tiles in the male changing room in need of a change. Obviously there's been a leak somewhere and they are heavily stained.
I'm sure there was a jacuzzi there at one point which would have added to our stay. Breakfast was very good with a mixture of both hot and cold. A very pleasant stay overall and well worth the price.

My wife and I visited this hotel as a friend of ours was having a charity event there. Unfortunately two other events were taking place at the same time, and guests of the hotel were not prioritised in terms of parking. In the course of driving around I encountered others with a similar problem. A woman told me she was due to attend a wedding reception but given the lack of parking, she was headed home. Eventually my wife got a voucher for a pay and display lot across the street. Sadly, however the voucher ran out at 9 AM the following morning, which meant an earlier start on a Saturday than I would have liked.

These difficulties aside, the room itself was clean, the beds were comfortable and the shower had exquisite water pressure. The breakfast was also fine. The staff were friendly and accommodating. If you're coming via public transport: recommended. If you're driving, check what's on with the desk and arrange a voucher accordingly.

I have stayed here on previous trips to the NW so new what to expect. Rooms are comfortable and I slept well but those awful coat hangars requiring precision engagement do irritate. The main grumble on this occasion was the very bad FREE wifi which the staff acknowledged and said their was a technical fault with their router. For a hotel attracting mainly business customers, this is just not good enough.
Breakfast was fine with a reasonable hot buffet but paucity of fresh fruit.

I've stayed in some dumps in my time and this certainly was NOT one. Clean, comfy and exactly what you expect a Holiday inn to be. Didn't try breakfast or the bar but a pleasant stay was had non the less

Nothing too amazing about the Hotel ... fairly standard Holiday Inn.

Despite being assured the room was non-smoking, it smelt strongly of stale tobacco, reception were unable to move me.

The bed was way too soft for my personal state but was quite large and spacious.

The room was fine, but we were woken up by inconsiderate noisy guests.

I've seen some of the other reviews on here and the management response. I think that as long as you realise that the rooms and some other areas look a bit tired and dated, there is otherwise not much wrong with the place.

Staff that I encountered were happy and helpful. My room was clean and smelt fine. Breakfast was good.

Great hotel,service was very good and prompt. Checked in with no problems and checked out super quick. Breakfast is expensive so watch out other than that it was pleasant.

Hotel needs some updating and investment as its looking very tired in places, particularly the bathrooms.
The staff are very friendly and helpful and in particular the young lad Lucas is a credit to the hotel.
Food in the restaurant was very good and was always very hot and cooked correctly.

Very good

We stay at this hotel once or twice a year because of its location - walkable from train and bus stations and lovely tapas restaurant in the vicinity. Tad on the expensive side but there are no other hotels to compete with the location. Rooms are comfortable, lovely towels and although normally the hotel is reasonably quiet, on this occasion there was a lot of noise in the bar section and later on in the hotel due, I think, to some function taking place. Otherwise typical Holiday Inn and we will be back because of its location.

Decent overnighter with nice breakfast. Beds not very comfortable and room very hot. But ok just for one night.

I stay on a regular basis because of the position and it is convenient for my office, when coming up from London. Rooms are fine although it is hard to distinguish between executive rooms and ordinary rooms (bar of chocolate and a bottle of water in the former). It is probably worth avoiding the restaurant and bar food unless you like low grade pub food. Breakfast OK. Staff very friendly and helpful

From the minute we arrived we loved this hotel. The attention to detail was amazing, lovely friendly check in, little touches in the room such as choose your pillow type, nice toiletries, everything seemed well thought out. My husband and I went for a swim, was great, sauna nice, bar expensive but staff friendly and atmosphere was great. We booked 3 rooms for us, my elderly parents and my daughter, son in law and baby. We were staying over Friday and Saturday for a wedding at the hotel Saturday and despite a very busy restaurant full of coach parties for breakfast on Saturday, the lovely staff found us a table and nothing was too much trouble, as they knew were on a tight time schedule.
Wedding was awesome in The Cloisters,again attention to detail second to none.
Things went a bit wrong in the early hours of sunday morning however. My cousin told us she saw a naked man in the corridor on her floor who asked she if she was alone. I was woken 6am by tremendous noise from the room next door (I even went out into corridor to listen to check I had right room.) I phoned reception, went outside for a smoke, passing two men in the corridor outside my room. My son in law rang to say there were Police outside. Shortly after we went into Bolton for a walk, and when we came back groups of men were swearing and arguing with staff on reception. It was really intimidating, they seemed to be the men in the room next to me whom I had heard in the morning. A lot of shouting was going on. We were quite worried as we sat in the breakfast area.
On checkout was were asked by the lady on reception if we had enjoyed our stay. My elderly mother replied yes, but the noise on the third floor had spoiled our second night. The receptionist apologised, said there had been a disturbance on our floor and a man was arrested.
After our stay I contacted booking.com as our confirmation had said fridge and iron in our room and it didn't so the hotel kindly refunded us £30
In conclusion this hotel was really great, we loved it, the breakfast was awesome, all the staff we met were friendly and couldn't do enough for you. One of the best we have ever stayed in. However the noise and subsequent disturbance on the Sunday by the group of men put us off a little as we did feel a little anxious and although it seemed the hotel dealt with them appropriately, by calling the Police, our family did feel if these sort of incidents could happen we might not visit here again.

Doing an overnight in Bolton picked this for central location. Easy to get to and park then very helpful staff. Nice room and shower room. Only complaint was that A/C did not work and the room was too hot for comfort without opening window; which let the noise in.

The Hotel which is centrally situated had comfortable and clean rooms. The staff were friendly and helpful.The restaurant was excellent and a good breakfast. Parking is on site and included in the charge.What more do you want?

Your staff are truly amazing and did everything to make our stay memorable including full use of spa and letting us leave our bags there day before to save stress on wedding day. Hotel is clean, friendly and breakfast was scrumptious 🍾👰🏻💍🎩💒❤️

We stayed 2 nights over a weekend originally booking a king size room. However we were disappointed to find that the bed was actually 2 single beds joined together. After calling reception and asking if they had a different room (and being told all kingside beds in the hotel are like that) we were offered a double room and a key was brought up to us within 5 minutes. The new room was a little less dated than the first, had a better and one big bed so we were happy! We were also given a token for a free drink each at the bar that night which we appreciated!
Next morning we wanted breakfast and were given it at the offer price of £10 per head - which is still quite steep but we enjoyed it.
The hotel was central for us and all the events we had to cram into the weekend. It was clean and the towels were fluffy. My other half used the pool and sauna and has no complaints - the sauna was perfect temperature.
Hats off to the staff at the Holiday Inn Bolton. They were friendly, attentive and nothing was too much trouble. Would stay there again.

We spent the weekend at the Holiday Inn in Bolton. The hotel is well situated for Bolton town centre. The rooms are standard Holiday Inn, if in need of modernisation. Free wifi throughout. The breakfasts are buffet style with plenty of options. The Cloister makes a fantastic wedding venue, a converted old church works really well. The wedding meal was excellent, and service was good. Parking can be a problem when the hotel is busy and breakfast can also be a bit chaotic with large coach parties staying on both Friday and Saturday night.

The hotel common areas are much more high end than the actual rooms which are a bit mundane and dated but seemed clean. We had a room facing the front and listened to sirens on and off all night. The town is a bit rough. There is a shopping mall with a new cinema going in just down the street a bit from the hotel. Their is also underground parking.