Jess and Finley were lovely bartenders during the wedding and very helpful when the guests needed anything. Very friendly atmosphere and helpful when guests got a bit too drunk. Would definitely recommend coming back to keep the atmosphere calm

Finley and jess did an amazing job, we were here for a wedding and they really went above and beyond, thank you both do much!

Stayed Easter Friday.
Pleasant check in staff. Room nice. Good shower, comfy bed.
Pool area nice as are the steam rooms.

The let downs.
Female changing areas were disgusting.
Dirty. Old Elastoplast on the floor. Old gel/shampoo bottles in the shower. Pairs upon pairs of discarded courtesy slippers lying around. No handkerchiefs in the boxes by the hairdryers. The whole area was grubby!

Food. Bar snacks are ridiculously over priced. £2.50 for a bag of crisps!!!

Restaurant. We're escorted to our table approx 7.30pm. Staff failed to mention the majority of the dishes on the menu had ran out!!!
We picked steak pie and fish and chips.... Girl came to take order and then told us.... The following had ran out - steak pie, fish and chips, burger, sea bass (special) .
Disgraceful to run out of so many options when you know how many guests you have dining.
We ordered. My soup was cold. The main meals took an hour to arrive. The chicken was a child's portion size and not very nice.

Slept well.

Breakfast was another let down. Very poor continental.
No vegi sausages, no mushrooms, no hash browns, no plum tomatoes!

Because of the extremely poor dining experience, we won't return (have been a number of times previously) and do not recommend.

Beautiful hotel. First red flag when we checked in… lovely girl but said the rules have changed re the spa/pool. She stamped out cards as a favour. Good job because the website clearly states that the spa/pool are included.

Had a fab day, lovely swim, used the spa facilities. Sadly no robe as you have to pay for them

Went to the bar and had a gorgeous meal. Such fabulous staff.

Until it was 9.04pm. I asked for a slice of cake for my sister as it was her birthday. No. Too late by 4 minutes. Whilst I asked, Sara from the restaurant came to publicly berate another lady who was waiting on. She really laid into her. I felt to sorry for her. She recalled the meals of a family of four but had made an error on the till.

Other than that, the room was fantastic and a decent rate.

I did get cake for my sister though! Thanks to a sensible waitress in the restaurant.

Had a lovely time with a friend to celebrate our birthdays. Spent time in the leisure area which had sauna, steam rooms, jacuzzi and swimming pool, along with beds to relax on around the pool. Our room was huge with 2 queen sized beds, a sofa and a bathroom with both bath and separate shower cubicle.
Nothing was too much trouble for the staff and even brought out a desert to celebrate our birthdays. It’s these special little touches that make occasions like this so special. I’d like to really thank Emily on reception who was so welcoming and made sure everything was okay for us. I’d definitely return again.

We stopped at this amazing hotel on 10th April 2024 .
Emily on reception was lovely and very very helpful. Infact all the staff at the hotel was lovely and helpful. We stopped for our joint birthdays and was made a real fuss of . I would recommend the dunkenhalgh hotel to anyone that asked . We will be back . Thank you also to sarah jefferson xx

Booked an executive room as we both purchased a spa treatment and wanted a bit more luxury. Upon arrival we were greeted by very friendly front desk staff and were given enough information we needed for our stay. We also booked in for our two course dinner for 7:30pm that evening.

On first entry to our room we were very happy with the large space, nicely decorated and very comfortable room. Complete with complimentary soft drinks, coffee, tea and bathrobes etc. The bathroom/shower was lovely and seating in the room was just to our taste.

We headed to the spa as soon as we unpacked and enjoyed our fantastic treatments. My only issue with the spa was that a few things looked a bit dated and in need of a little TLC. Staff in the spa again were very good.

We went down for dinner and were politely taken to our table. On first glance, the menu was quite basic and expensive. We had two courses each luckily and both our starters were very nice. The main meal however, was the driest thing I have ever eaten. The chicken schnitzel. Lacked sauce completely and was very difficult to eat. We didn’t stay for a dessert. We thought that perhaps this was a one off so hoped breakfast would be an improvement in the morning.

Breakfast was worse. We were told to help ourselves to continental style offerings but there would be no hot buffet today as there weren’t ’enough guests’.

This would have been fine if we had been given a menu. We were asked ‘what would we like’ and my wife and I didn’t know what the options were! We just asked for a ‘full English’ which you can see in my photo attached!

Overall, the staff were good and facilities good but the food was a massive disappointment. The chicken schnitzel would have cost £20.95!

I am a wheelchair user. We went yesterday (08.04.24) for the afternoon tea and relaxing spa afternoon. I had looked on the map and thought I knew where we were going. Ok, my fault. We checked in a bit late, but the receptionist used the car registration I pad so we wouldn't get a parking charge to help out as I couldn't reach it as it was too high up. That's not a good start.

We asked where the teas were being served and were told to go back outside and it's "down there" (pointing to the right). The signage is appalling and partially hidden in the undergrowth as we only saw it when retracing our steps, not having found the spa. I also encountered very steeply sloping and uneven flags which were bordering on dangerous in my view, if attacked at any significant speed.

When we arrived the staff were starting to serve the afternoon teas and we were checked in again. The teas were lovely with nice sandwiches and cakes although the scones I had were too dry, as though they had been in storage for a while. The tea pot provided two and partial third cup of tea but we could buy another if we wanted to. No problem.

The route to the Spa building involved going through an accessible changing room and we assumed that the room was ours for the afternoon. Not so ! We only found one accessible/family room which had an entry and exit point, no lockable option and an unlockable store inside it. As it was the only accessible toilet near the Spa pool, it was in use when we wanted to use the room to get changed etc so had to wait. My wife went in to get changed afterwards and I stayed outside, but I was constantly in the way of other guests who were making for the male changing area so had to move to reception to avoid this. Not great when your wife is visually impaired and needs your help to get around inside unfamiliar territory.

The pool itself is a good size but only luke warm, at best. One lane is reserved for length swimmers and the rest is available for all. There was a distinct lack of sun beds for the number of guests in the facility at the time of our visit but on less busy days, this may work better. If you're planning to visit after 4pm good luck as that's when we left the Spa building because the level of noise from unsupervised children of all ages got too much and spoilt the atmosphere. Sad really. We'll probably try it again in term-time and plan to visit the one in Burnley at a later date for comparison reasons. Overall it's only worthy of my three out of ten rating.

My daughter and I stayed one night in a privilege room, it was spacious, clean, very comfortable and quiet, a birthday treat was waiting for me in the room, nice touch.
Staff in the bar were attentive during for our evening drinks and we ordered food in the bar as restaurant was full. Food is expensive for what you get, but we thought the quality was good. (Not 5star but good)
SPA the following day was lovely, treatments good and afternoon tea yummy!
We will be back in a couple of months when we visit family in the area.

Stayed over Easter bank holiday , initial impression good , staff friendly and very helpful . Room was lovely & clean , bed comfy stayed in an executive room very spacious with a lovely country view. However the big let down was the food . Overpriced bar snacks , had a tuna & red onion sandwich- no red onion on it & standard white bread - it was shocking and a few people complained . We had evening meal included in our package - first night we ate there and again food was shocking & cheaply made - the 2nd night we ate at a local restaurant even though we had paid to eat at the hotel we couldn’t face another disappointing meal . Breakfast was average . Such a shame because food is a big part of your stay . We wouldn’t come back .

Beautiful hotel rooms. We ate at the bar, and Mal and Liam were so accommodating, engaging and polite. It is clear they are great with all customers as it was very busy but there was a calm environment and everyone seemed satisfied. It was so lovely to see them training up new staff in a supportive way too!

My daughter and I are currently on a one night stay and have enjoyed some very relaxing drinks in the bar. Thank you so much to Mal and Liam. Nothing was too much trouble! They also showed so much support for the rest of their team. Exceptional service.

Lovely hotel nice room with a large bed. Breakfast was nice but the evening meal a bit of a let down. Starters were ok but not much choice on the mains for us, we would have had fish and chips or the pie and chips but both nights they had run out of them. Friday night we had a very long wait between courses because they were short staffed but Saturday night was much better. Desserts were ok to. It’s a shame the restaurant lets this hotel down.

Had a great stay changed room at first which was quick due to Jess and her great knowledge on reception, she seemed like a great person and great employee
The pool and spa was clean and very relaxing I would recommend this hotel if your staying in the Blackburn area !

Was great service, especially from Jess very helpful and an asset to Mercure!

She helped me out a lot and appreciate the kindness and would love for her to be acknowledged by others.

Need more people like this working here, appreciate it!

Thanks, Jake

Wow we have just been spoilt rotten on our recent trip for my friend’s 40th birthday! Upon arrival we were upgraded to a more nicer room, then inside the room was yummy dessert and written on the mirror ‘happy 40th’ . Then at dinner and breakfast we were given glasses of fizz to celebrate!
We had a lovely spa too with 2 facials and dinner, bed and breakfast and late check out at 12. Totally worth the money for the comfort of the stay and attention to details making us feel so special all of our stay! Definitely recommend if you want a spa hotel that not going to break the bank but it still beautiful in fantastic surroundings! Thank you so much to all the welcoming and friendly staff!

We had a spa afternoon here today and it was lovely.

The staff are very friendly and knowledgeable. They are approachable and welcoming.

The afternoon tea was lovely, the only criticism I have is that you get one pot of tea provided and after that you have to pay. But one pot of tea was to share between two people and made me and my mum one small mug each. I think maybe this should be a pot of tea each rather than to share. You get a glass of juice on arrival also. The afternoon tea had varies small deserts, various sandwiches and fresh scones with jam and cream.

The spa was basic but lovely and not overcrowded.

We really enjoyed the marin back massage. It was lovely and they even had a room to accommodate two people. So me and my mum had a joint treatment which was nice. The therapists were lovely and welcoming. They were great and the products smell and feel amazing.

I look forward to returning soon with my partner this time.

I have massages and facials regularly, but struggle to relax. The lovely Emma was that good that I nearly fell asleep for the first time. What a credit she is to your hotel. The blonde lady on reception upon entering was fantastic also, showing me around and what's what. A great day and good value with the offer they have on. Thanks again Emma

We stayed for one night for a spa treat. The executive room which was really cheap to upgrade to was beautiful. Lovely comfy beds and modern. All
Of the staff we came across couldn’t have been more helpful. They were all happy, helpful and professional.
The spa was lovely, we had a nice swim and used the steam rooms and sauna.
Evening meal which was included in our deal was lovely, my only suggestion would be that they offer a better selection of gluten free options. Maybe just a gammon on chicken dish. Again breakfast was great, hot, fresh and great staff.
An absolute bargain of a spa break. We will definitely be back.

Stayed 2 night bed and breakfast. Privileged room was nice clean big fantastic bed. Had food in the restaurant first night. Staff were welcoming. Danielle and Jess. We asked to book in for the Saturday night and was told it would be arranged.
Breakfast was a no from me husband like
It but the sausages were tough and cold. I don’t try the rest as it looked like it had been out a while.
We sat in the bar before dinner on the Saturday, the area was very cold even with heater but I guess it’s due to the age of the building. We went to our restaurant booking to be told we was not booked in and there was no room for us. So we had to retreat back to the bar to order food. My caesar salad was mixed with mayonnaise not Caesar dressing but we had waited that long we didn’t speak up as everyone was so busy. Jess on the bar was rushed off her feet but still
Managed to do a brilliant job. I asked 3 times at reception for a wedding brochure as was unable to get one. There seemed to be no brochures anywhere even for the spa. When checking out we was not asked how the stay was

My wife and I had our wedding reception at the Dunkenhalgh 18 years ago. We decided to return for a night away on the evening of the 24th Feb as a late Valentine's day treat. I called in advance and spoke to Chuti who was incredibly helpful. When I explained the reason for the visit she was eager to help make the occasion extra special. The staff in the hotel were all keen to see pictures from our wedding day and could not have done anymore to make us feel welcome, even though the hotel was very busy and had a function on. Our suite was amazing and the little touches they left for us made us feel really special. We ate in the restaurant in the evening and the food was top notch, as were the spa facilities. We wanted to say thank you to everyone who made our night away so enjoyable and to all the team. Some of the staff were even still working at the hotel who were present on our wedding day. We will definitely be back and would highly recommend this hotel to anyone looking for a short stay.

We stayed at the Mercure Blackburn Dunkenhalgh for one night, the stay included access to the spa, a two course meal in the restaurant, a double room and breakfast.

When we first arrived we were greeted by the front of house staff, the gentleman that checked us in was friendly and welcoming but the young lady working with him not so much - she just glared at us.

Our room was just above reception and was spacious and light. There was a wardrobe, dressing table, a table and chairs by the window and a chest of drawers so lots of storage. There was tea and coffee making facilities and a large TV on the wall. The bathroom was nice, with a large circular mirror and a powerful shower over a bath with two shower heads. It just look liked there was a few areas that needed tidying/ touching up, for example that back of the bathroom door had clearly had a hook once attached and someone has tried to cover it up but just now very well. There was a body wash, shampoo and conditioner provided that smelled lovely and was good quality. Unfortunately our duvet had a hole in it and there was a suspicious looking stain on my pillow.

The spa was nice but the female receptionist wasn’t too welcoming and we had to ask for robes and slippers even though we got told they would be included. The changing rooms could do with updating and the locks for the lockers are useless. Myself and two other women were struggling to use them. There was also a couple of loungers around the pool the had definitely seen better days.

We’d booked in to the restaurant in the evening but we got peckish late afternoon so thought we’d grab some crisp or nuts at the bar. Neither bar in the spa or main hotel had any kind of snacks which we found odd. They did have a decent selection of drinks though and a local ale on tap which was nice.

Our evening meal was nice, slightly disappointed as we only got one set menu to choose from when a friend of mine had visited only 3 days prior on the same deal and had two menus to choose from. The selection of food on the menu we chose from was limited and even though the food was good quality it wasn’t necessarily something I would have chosen.

We had a good night sleep, the bed was comfy and there was limited noise.

The breakfast wasn’t great, there was no menus at all and the waitress who took our order only gave us the option of full English - just like the evening before this wouldn’t have been my first choice. When the food arrived it was cold and greasy, I only managed to eat the sausage and beans, I had to abandon the rest.

On the whole for the price we paid it was definitely value for money but I wouldn’t be in a rush to return, I think with a few tweaks though it could be fab.

Our 4 night stay started very well with a friendly greeting at the reception desk. The allocated double room was larger than average, spotlessly clean and quiet.
All staff were consistently friendly and attentive. We would like to specially thank Aziz and Edwena in the restaurant who did everything they could to ensure that breakfasts were always a great start to the day. We would certainly return whenever we need accomodation in the area.

This was our fourth visit to this hotel, over the last three months, or so. Each time, we were made to feel ever so welcome. We had a different room, for each of our visits and we can only assume that every room, in this hotel, is of the same very high standard, as the ones we had. Comfy bed, warm temperature, excellent shower facilities. The restaurant was excellent, both for dinner and for breakfast. Good food, ever-changing menu. Nothing seemed too much trouble for the excellent team.

Steeped in history with beautiful clean rooms and lovely views. The room was lovely, and the facilities were fine. We booked on the £99 wellness package and were very happy with the food/spa/staff. We got stuck in one of the lifts (only for 15mins) but the staff were so apologetic and lovely, Aziz, Alison, Elsa and Kara were all wonderful and the grounds around the hotel (although the height of winter!) were still picturesque with a lovely canal side walk not even 5mins stroll down the road. Will definitely be visiting again!