I often stay at the hotel when I travel up north for a client I consult with. The staff are very accomodating and flexible to my needs as often check in late and have preferd room requirements

With the spa deal and breakfast + parking onsite, its very good value for money

Can highly recommend

Great friendly hotel with bags of history and two ghosts apparently!! Thankfully I didn’t meet them!

Large, spacious room with plenty of desk space.

Great food at dinner, lunch and breakfast.

Shout out to Chuti who checked me in, Becky at check out, Edwena at breakfast and lunch and Stephen F.

Convenient location for travel. Lovely and friendly staff and great ambience. Clean and comfortable and good breakfast too. Just a shame they need to charge residents an extra £10 to use the swimming pool. I suppose it help keep the pool quiet!

We had a lovely time , had a spa overnight package witch was use of spa facilities and 30 min treatment over night stay rooms were lovely we had the rooms with 2 double beds in , dinner in the evening which was lovely , bar was really nice and we slept really well Breakfast was good xx couldn’t fault it for the money , start were delightful

Overall the experience was very average. Starting with the food which was very mediocre with not many options on the menu available, the first night the started were brilliant and the chicken burger my partner got was good however I myself ordered from the specials menu and had the beef two ways which said it came with a 4oz rump steak which was never in a million years 4oz I got a strip of beef but the rest of the meal was brilliant and alright quality. Night 2 we both got hummus and garlic bread and one was cold and barely cooked and the other was nearly burnt- lack of consistency is really annoying. Then for mains my partner got a pepperoni pizza, what came was a pizza with pepperoni and also slices of salami which had clearly been used as a substitute. I ordered a burger and it came raw and inedible, however they did refire and the second one that came was edible but not brilliant. Didn’t even bother getting deserts that night and went to bed early.

The spa/pool facilities would’ve been really nice if they were working! We were there for three days and the showers in the facility never worked, the first day one of the steam rooms wasn’t working. However on the second day it had been fixed which was good. However, on the last day none of the facilities were working at all apart from the sauna however there was nowhere to fill up water bottles so to use it ran the risk of becoming dehydrated so we didn’t use it for long. We ended up checking out early because of this.

Shoutout to Molly from the spa team as she was very nice and the most welcoming person I met at the hotel whilst we were there, as well as pierce on reception and Paul in the restaurant and aziz behind the bar and the lovely lady on breakfast on our final morning but didn’t catch her name. But it was clear that most of the other staff didn’t really care. As when having food at all times we were never once was asked if the food was alright. So would advise some serious customer service training for some staff members unfortunately.

Glad we got a decent deal but wouldn’t have been happy paying full price if that’s what the standard is all the time. However it wasn’t busy so I struggle understand how they would cope with a full hotel.

Nice hotel food good at breakfast. The location is ideal central just off the motorway bit disappointed to have to pay for kids to use pool as member of hotel group as this was a reason for choosing that hotel carpet in room dirty but generally clean

We had the Christmas lunch in the Cameo restaurant. The food was excellent. The service was slick. The table decorations were high quality and there were nice attention to detail touches like your name on your menu. We were visited by Santa and a magician who performed phenomenal card tricks for us.
Many thanks to the restaurant manger who was very attentive throughout the meal.

Excellent hotel, easy to locate not far from motorway. friendly reception staff very helpful.
Comfortable and spacious room. Good shower. Fantastic facilities including pool that's free to use so don't forget your cossie! Excellent choice of hot and cold breakfast and again helpful and friendly staff. Great stay, Highly recommended .

After a very very busy Xmas period working hard to the build up to Xmas I booked the stay for myself and my husband to relax and unwind with some relaxation at the spa. I spent 2 days deciding which hotel to book from all around the UK but decided on the mercure as it had a lovely spa and pool and thought we would treat ourselves to some treatments as my husbands Xmas present and for me for pain relief as I have a broken foot and recently recovering from surgery wanted some heat treatment from the sauna and hot tub for pain relief.

I decided instead of doing anything for boxing night or new years eve this would be our little well earned treat. My husband doesn't have much time off work so this was the only opportunity for us to spend quality time together with the children before going back to work.

We drove up for formby in particular wr could of easily stayed in a nice spa hotel closer to home.

I planned the weekend so we would have a nice day in the spa I even called up on the way and spoke to the receptionist to see if we needed to book reserve a place. She said we didn't need to book just turn up and pay 10.00 each. I asked if we had to pay for the kids and she told me kids were free. Not once did she tell me their were time restrictions. We were told we could stay in the spa as long as we wanted.

We got up Sunday morning had breakfast and then got ready for the spa all looking forward to having a nice day relaxing in the pool.

When we got to the spa we were told kids times had finished and the children could not use the pool. This had totally totally spoilt our lovely relaxing weekend that we were all looking forward too.

Too late and no money to book anywhere else . The only reason I booked this hotel was due to the images on the website and booking.com which is basically false advertising if we are unable to use the facilities especially after me phoning up and checking via the spa reception.
This should be made clear at the time of booking and when I spoke to the receptionist enquiring about the children's price for spa.

Also i paid extra money for an upgrade for a family room. After booking a family room I was u her the impression the rooms were adjoining which they were not.

Also having put on a lot of weight after my surgery I found the double bed were 2 singles pushed together which I kept falling down the middle so never had a good night's sleep at all.
Totally spoilt our plans total let down and no sincere aplogies from manage

Overall good hotel, rooms where spacious and clean, was disappointed had to pay extra to use pool and sauna, pool was cold should have been extra warm considering the weather outside was only 3 degrees . breakfast was not all that great . No veg sausages or any mushrooms , not a very good pastry selection

We had such a gorgeous time. Staff were amazing. Loved the pool and steam room (although the pool was absolutely freezing and the jacuzzi is just a continuation of the pool). The food in the evening was outstanding and the service equally great. The room was clean, enormous and really comfortable. Breakfast also had absolutely everything you could want, regardless of your dietary requirements and again staff were fantastic. All ended with the most beautiful scenic drive due to the heavy snow.

We decided to stay here for a night away for our wedding anniversary, the hotel room was wonderful and the service was excellent. Becky on reception was really helpful and a credit to the hotel team. Great location and will certainly visit again.

Great hotel. Large clean room with everything you would expect. Good friendly staff.
We did the hogmanay event which was very good.
We were very well looked after and great food.

Room was a little too hot, even with the radiator off, but I'm sure if we'd called reception they could have sorted that.

Just a suggestion for next years event, which we'll definitely be back for!!
Could have done with policing the corridors a bit more as there were still revelers shouting in the corridors at 0430, but I'm sure this was unique to the new years event and not a reflection on the hotel.

And although it would not be fair to turn guests away on the day, maybe press home the dress code a little more prior to the event, as this year it was getting a little casual.

Just something to maybe think about next year?

A bit dated

Excellent, friendly staff great Breakfast comfortable room.

It’s a very large hotel and it was a 10 min walk from the reception to our room in another building. The management could consider a second entry/exit. We’d booked a family room which was very large but could’ve been cleaner. Overall the hotel is a bit tired looking. We got some dinner and drinks at the bar which was good but had to go to the bar and sign for every pint and dinner order which felt unnecessary. Food was good. Liked the breakfast also. Pretty standard menu and a large seating area.

I love this hotel,lovely view except from the the fact we had to move rooms🥲😅

Staff we so helpful, friendly and accommodating. People on duty when I was staying went above and beyond. Sp welcoming and warm.

Party night was brilliant. Lots of good music to dance to. Food OK. Staff excellent.

Excellent place.

A tad expensive but an enjoyable stay. A car is needed as slightly out of the way.

Wonderful hotel and spa. Friendly helpful staff and the food was amazing.

Nice hotel, would recommend, happy with the executive room, would recommend, bed very comfortable, spa was additional £10 but would recommend steam, sauna and pool at this cost, good breakfast, only one star off as staff were good but did not quite listen to some of our questions and sign posted us to the literature rather than another 10 seconds giving us the answer.

Value for money hotel

Rooms were cool