Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
We had a renavated room, so beautiful, food was lovely in the restaurant and the staff were fantastic. Only down side is that the spa thermal suite really is in desperate need of some love, tiles falling off and even one stuck to my foot as I was coming out... But the rest was brilliant.
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My husband booked us a spa break here. It was lovely. The staff is so friendly, room was big and set within the gorgeous courtyard. We loved the spa and treatments but what really exceeded our expectations was the restaurant. After my husband booked, they immediately came back asking for any dietary requirements. I'm vegan so my husband mentioned that and they said they'd be able to accommodate. When we sat down for dinner they just couldn't do enough to cater for me. They had several options for the starter and mains and even managed to bake some vegan bread, which is rarely on offer. The best part was dessert (which I'm just used to skipping as it's usually not available). I was told that their chocolate fondant was not only vegan but it came with vegan ice cream! It was so delicious. Thanks team for such a lovely stay and especially to Frankie and the restaurant staff for taking such good care of us.
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A pleasant Mercure hotel. A known quantity. Long walk to the bedrooms but quiet with a rural view in the morning. Great dinner. The hot food at breakfast needs better curating as the eggs had hardened and needed replacing. Charming staff throughout. Conference facilities A1
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Great location not good if you have no car lovely hotel spar nice too reasonable prices
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Nice hotel and beautiful views, good for booking conference rooms for meetings too
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Great setting, service, and food.
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Loved it.
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Lovely food waited a while for our table
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this place is too up market for me I prefer down to earth
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Excellent place to stay
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Enjoyed a lovely relaxing night away which was a present from my sister. The stay included use of spa facilities, 3 course evening meal and breakfast. Food was excellent and the staff professional and friendly
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This place is not very well signposted and we got lost getting there! Went to celebrate a wedding. Venue was OK and food was satisfactory, but nothing spectacular.
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had a great time the spa and hotel is worth a visit
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Booked a room for 2 nights.went in the evening & was helped with taking our luggage up to our Room which was quite a walk but has stunning views.room was nice with a classic theme but quite cold even with the heating on full.
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The place is stunning
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Wahnsinn !!!
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Nice building, lovely location, however rooms need updating, bathroom was terrible, toilet tank jumped up every time it was flushed, this was due to poor maintenance, at some time somebody had obviously spent a lot of time trying to unsuccessfully make an incompatible flush lever fit the tank, probably costing the hotel a small fortune in time!! advise for the maintenance team- just get the right part!!the overflow on the bath was loos, and had a gaping hole allowing water to escape and come through the ceiling in the corridor below, jacuzzi bath did not work (room 72) silicone was badly mouldy and also badly applied, wooden panel on Jacuzzi was pealing off leaving sharp splintery wood exposed where you would enter the bath.
restaurant - we had to queue for 20 to 25 mins because the kitchen could not keep up with the demand for bacon eggs beans etc etc, some staff working well, other walking around like zombies not knowing what to do, or noticing things like juice, croissant, eggs bacon etc had, or about to run out on the self service counter , probably why the kitchen was unable to supply on demand.
Generally needs a new maintenance team, staff training, and some money putting back into the rooms, currently the bathroom in our rooms looks like something you would find in an out of date, struggling run down B+B!
Pics,
1)Sign for Jacuzzi use
2)Overflow loos with hole behind
3)Dated and worn out non working Jacuzzi
4&5) Mouldy loos and poorly applied silicone
6)Flush handle higher than tank rim, preventing lid fitting
7&8)Tank lid resting on flush handle bar
9)panel water damaged, edges splintering
10)Lower corridor ceiling with water leaking due to Jacuzzi overflow hole
restaurant - we had to queue for 20 to 25 mins because the kitchen could not keep up with the demand for bacon eggs beans etc etc, some staff working well, other walking around like zombies not knowing what to do, or noticing things like juice, croissant, eggs bacon etc had, or about to run out on the self service counter , probably why the kitchen was unable to supply on demand.
Generally needs a new maintenance team, staff training, and some money putting back into the rooms, currently the bathroom in our rooms looks like something you would find in an out of date, struggling run down B+B!
Pics,
1)Sign for Jacuzzi use
2)Overflow loos with hole behind
3)Dated and worn out non working Jacuzzi
4&5) Mouldy loos and poorly applied silicone
6)Flush handle higher than tank rim, preventing lid fitting
7&8)Tank lid resting on flush handle bar
9)panel water damaged, edges splintering
10)Lower corridor ceiling with water leaking due to Jacuzzi overflow hole
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Very nice place, very expensive if drinking, but always nice.
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Only thing that let's this place down is the prices of drinks.
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This was the window in my room - special fresh air included
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Stunning place, grounds outside nice & tidy, huge carpark, welcomed by staff at the main entrance pointing me in the right area I should be in, my reason for my visit today, booked on speed awareness course with Lancashire police in the conference rooms, course wasn't to bad, nice fresh coffee provided in the break, on my way out caught a glimpse of the pool area, looked lovely I'm thinking of coming back & booking a spa afternoon.
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Lovely hotel good food lovely staff
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Good service. Pleasant clean rooms. Good pool and spa.
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Nice hotel
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Lovely Venue for small weddings and parties👌🏽
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