Sofa Factory Outlet
Latest Reviews
Good service. Delivered on time with good staff.
Source: thebestof.co.uk
Excellent service from ordering to delivery. Would deffo recommend.
Source: thebestof.co.uk
Service and delivery was amazing. I had a great experience. Thank you.
Source: thebestof.co.uk
Brilliant service - Just what I ordered. Thank you to your delivery guys!
Source: thebestof.co.uk
Excellent service - Great choice of sofas and fabric. We would highly recommend.
Source: thebestof.co.uk
Fantastic service really personal and specific to what I needed thought of things I hadn’t considered. Made to measure. Absolutely faultless all the way through. Very different to the mass Nationwide producers I wouldn’t hesitate to recommend them. Kam and Pete, you are legends. Thank you
Source: google.com
A great experience at The Sofa Outlet throughout the entire process, Kami has been outstanding. She demonstrated knowledge and plenty of patience, and supported our design changes calmly! I have witnessed her manage the showroom at its busiest, and she managed to give attention to every customer on site with exceptional customer service. There is plenty of choice at the showroom, and a range of colours which is very rare in other sofa companies. We are happy with our sofas and have placed a second order for another room! I think that speak volumes! Thanks Kami :)
Source: google.com
recently purchased a sofa and couldn’t be happier with the entire experience. The quality of the sofa is absolutely comfortable, stylish, and exactly what I was looking for. It has completely transformed my living space.
What really made the experience stand out, though, was the exceptional service. Mark, who looked after us, was brilliant from start to finish. He was friendly, patient, and genuinely attentive, making sure we found the perfect option without any pressure. His knowledge and willingness to help made the whole process smooth and enjoyable.
It’s rare to come across such a combination of high-quality products and outstanding customer service these days. I would highly recommend both the sofa and the team—especially Mark - to anyone looking for a great buying experience
Than you mark for every thing
What really made the experience stand out, though, was the exceptional service. Mark, who looked after us, was brilliant from start to finish. He was friendly, patient, and genuinely attentive, making sure we found the perfect option without any pressure. His knowledge and willingness to help made the whole process smooth and enjoyable.
It’s rare to come across such a combination of high-quality products and outstanding customer service these days. I would highly recommend both the sofa and the team—especially Mark - to anyone looking for a great buying experience
Than you mark for every thing
Source: google.com
Recently purchased a sofa and so happy with it.
The quality of the sofa is excellent, beautifully made, very comfortable, and exactly what I was hoping for. Would especially like to say a big thank you to Kami, who helped place my order. She was incredibly helpful, knowledgeable, and patient throughout the process. Nothing was too much trouble, and she made sure everything was just right.
I would highly recommend to anyone looking for quality furniture and great customer experience.
Would definitely buy again in the future.
The quality of the sofa is excellent, beautifully made, very comfortable, and exactly what I was hoping for. Would especially like to say a big thank you to Kami, who helped place my order. She was incredibly helpful, knowledgeable, and patient throughout the process. Nothing was too much trouble, and she made sure everything was just right.
I would highly recommend to anyone looking for quality furniture and great customer experience.
Would definitely buy again in the future.
Source: google.com
Mark is a lovely chap, and we adore our sofas.
Source: google.com
Really happy with our experience at Sofa Factory Outlet so far. We found the exact sofa frame we loved in DFS, but here we could choose the colour, fabric and seat depth that actually suited us. They’re also making a matching storage footstool with a gorgeous vibrant patterned top. The quality of what we’ve seen is excellent and the price reflects both that and the service. Mark was brilliant at helping us get everything just right.
Source: google.com
Great customer service from Marc, we built our sofa to the spec we wanted. Arrived on time and the team delivery team were very helpful. Highly recommend Marc and his Team
Source: google.com
We had a brilliant experience with The Sofa Factory Outlet. Our sofa was custom made to our exact specifications, and the service was exceptional. Mark was incredibly helpful, coming out to measure and being very accommodating with delivery. We are so pleased with our new sofa and arm chair. Highly recommended — 100% satisfied!
Source: google.com
Both I & friends family have used Sofa Factory Outlet many times over the years. Every time they have delivered. More recently we purchased two sofa for my elderly parents. From the moment we walked in Kami offered great one to one unrushed service. Delivered on time & at a competitive price. Have no hesitation in recommending.
Source: google.com
Extremely happy with the new corner sofa that we received just before Christmas.
Mark served us and he made it so easy for us to make the final decision considering that we were looking for corner sofas for while. Mark explained everything in detail.
Highly recommended store.
Thank you
Mark served us and he made it so easy for us to make the final decision considering that we were looking for corner sofas for while. Mark explained everything in detail.
Highly recommended store.
Thank you
Source: google.com
I visited the Sofa Factory Outlet today and had a great experience. After looking around at the three-piece suites, Mark came over to help us and was extremely friendly and helpful. He took the time to understand what we were looking for and helped us find a lovely three-piece suite that was perfect for us. We’ve now placed the order and are very happy with the excellent service from Mark. Really looking forward to our new three-piece suite arriving!
Source: google.com
After visiting four different furniture outlets and viewing around 200 three-piece suites, we were starting to feel disheartened. Every suite we saw was either far too big for our house or had seats that were much too soft.
We then visited the Sofa Factory Outlet and looked around the entire showroom. After explaining to Mark that we were specifically looking for a small, quality three-piece suite with firm seating, he immediately showed us one that was absolutely perfect. As soon as we sat on it, we knew it was the right choice — extremely comfortable, the ideal size, and exactly what we had been searching for.
Mark took the time to explain everything in detail. He helped us choose the fabric, the colour, the leg finish, and confirmed the firmness of the seats. He also clearly explained the delivery process and the guarantee, which was very reassuring.
Mark provided excellent customer service throughout — professional, knowledgeable, and genuinely pleasant to deal with. We have now placed our order and couldn’t be happier.
I would highly recommend the Sofa Factory Outlet to anyone looking for a three-piece suite. A big thank you to Mark for his outstanding service.
We then visited the Sofa Factory Outlet and looked around the entire showroom. After explaining to Mark that we were specifically looking for a small, quality three-piece suite with firm seating, he immediately showed us one that was absolutely perfect. As soon as we sat on it, we knew it was the right choice — extremely comfortable, the ideal size, and exactly what we had been searching for.
Mark took the time to explain everything in detail. He helped us choose the fabric, the colour, the leg finish, and confirmed the firmness of the seats. He also clearly explained the delivery process and the guarantee, which was very reassuring.
Mark provided excellent customer service throughout — professional, knowledgeable, and genuinely pleasant to deal with. We have now placed our order and couldn’t be happier.
I would highly recommend the Sofa Factory Outlet to anyone looking for a three-piece suite. A big thank you to Mark for his outstanding service.
Source: google.com
A brilliant place who will go above and beyond to ensure you get exactly what you need in a sofa. We visited on a few ocassions as our measurements were not adding up! Each time we visited Kami was on hand to provide us with an excellent service, offeering us tea and biscuits on every visit. We were able to take our time with what we wanted and how we wanted it, and never felt rushed or pressured to make a purchase. The sofa's arrived exactly how we imagined it. Great service all round!
Source: google.com
Myself and my partner went in with not sure idea of what what we wanted, we walked in and the shop is amazingly deceptive from the outside as you walk in you can see a vast array of choice.
We soon spotted something we wanted and the service was amazing. Kami helped us select exactly what we wanted and told me what they could do for us to get the sofa we wanted.
Done and dusted on the first visit and came out happy.
Delivery was amazing and we are so happy with the quality of the sofa.
Kami has stayed in touch throughout to make sure we were satisfied. You don’t get this sort of service these days!
Very happy!
We soon spotted something we wanted and the service was amazing. Kami helped us select exactly what we wanted and told me what they could do for us to get the sofa we wanted.
Done and dusted on the first visit and came out happy.
Delivery was amazing and we are so happy with the quality of the sofa.
Kami has stayed in touch throughout to make sure we were satisfied. You don’t get this sort of service these days!
Very happy!
Source: google.com
This place is the best for any type of sofa required, forget DFS and any other store, hands down the quality will be better than theirs, I have bought 4 sofas for my family and myself over the years, the service is always amazing and the staff and owner are exceptional.
Source: google.com
We made the journey up to Wolverhampton from North London and spent a lovely morning looking round the showroom. Kami was incredibly helpful and hospitable - even though we were slow and indecisive! A few months later, we have the sofa of our dreams - the one we could never find on the high street - the one that fits perfectly in our space. And still affordable! Communication was excellent and the delivery guys were just brilliant. Huge thanks to Kami and Mark!!
Source: google.com
Big shout out. for kami from sofa factory,you've been great no pressure tea + biscuits on offer with every visit (and they were a few) until I finally made my mind up what I wanted. Delivery was fantastic nothing to much trouble for them.Had a little niggle popped in to see kami was rectified the next day again Customer service was carried out by two great lads, thank you so much.Yes I would definitely recommend you guys at sofa factory. 👍👍All the best kami for your knee op hope all goes well for you. X
Source: google.com
Purchased Sofa Bed, Excellent Quality and Workmanship. Big thanks to Mark, first class customer service and client care, also delivery men. Very Professional, No Pressure. Would Highly Recommend.
Source: google.com
It is our first experience of buying a sofa today from the sofa factory outlet, Mark was exceptional at providing a bespoke solution that perfectly met our needs. We have chosen the size, layout, fabric, cushions, all of which will be manufactured to high quality in the UK and in super competitive lead time for delivery. We are so excited for it to arrive 😍 thank you so much Mark
Source: google.com
We are so happy with the quality of our sofa and the excellent service provided by Mark. The choice of sofas and fabric was overwhelming but Mark was super helpful and had good advice, taking into account our life style, room dimensions, and colour scheme. Delivery team we also excellent, friendly and efficient. Thank you!
Source: google.com
