Very friendly and efficient. Completed the work to a high standard whilst keeping everything clean.
In May 2016, Carol R said:
Professional, polite and friendly service. Arrived on time. Reliable company. Would use again.
In May 2016, Deborah B said:
UNRELIABLE . WOULD NEVER EVER RECOMMEND . In our experience this company is totally unprofessional and unreliable. We had a quotation for CCTV installation on 13/4/16 Adam arrived hours late for the quotation appointment, and then we had to chase Adam as he forgot to send the quotation!! After waiting weeks for an appointment, the work was due to be carried out on 14/5/16. I called Adam on 13/5/16 to check they were still attending. Adam, said yes, the parts were due in that day but if any problems he would call me. At 7:30 on 14/5/16 he text a pathetic message to say the parts hadn't arrived correctly and that he had booked us in for the following Saturday 21/5/16 with an £80 discount by way of apology! After countless calls, I was promised they were on their way; they then said they'd got the postcode wrong, Adam then stopped answering calls from my mobile; when I called from another mobile, he picked up . Said they were on their way again . We have wasted all of five weeks trusting and believing Adam would attend for the appointment.
This never happened and despite our many phone calls, giving them every opportunity to keep the appointment, this company proved to be totally unprofessional and unreliable. They have not even had the decency to call us and say they can't be bothered to attend the appointment that they arranged! Not even an apology. The lowest rating on this site POOR gives half a gold star. If there was a lower choice we would select that!! Not only have they lost this job, they've lost two other jobs that would have followed!
Reply from Alex M: RESPONSE FROM OWNER:
Firstly I would like to apologise that you have been unhappy with the service you have received. All of our customers are important to us and we like to keep all customers happy.
Following your response I would like to state that on the day of the quotation we were on a job which over ran and the office called to explain we were running late and kept you up to date. As I explained when carrying out the quotation we don't normally work Saturdays but as an act of goodwill we did on this occasion.
On the 14th when the materials had arrived I had realised they has sent you standard tvl cameras not HD. We could have installed them as you might not have know the picture difference but we are not like that so I informed you and deducted £80.00 for you bill and reorder the cameras.
On Saturday 21st I was working away and signal was poor which I explained when you called. The engineers have told me that they arrived at 10.27 but there was no answer and as they couldn't get hold of me and left your premises. Our vehicles have trackers fitted and I have checked the tracker and it confirms that the vehicle was in your road at 10.27am for 6 minutes. I have taken it up with the engineers as to why they did not contact you directly which is our normal practice. You then contacted me and I contacted them who had responded to an emergency call out and would try and get back over as the job would take appropriate 4hrs. I didn't hear from you personally but my office did get a text from yourself asking to contact again but unfortunately this was not passed to me and I thought the matter had been dealt with.
I'm sorry you have had a bad experience with using our company and can only apologise that we have let you down. I have since tried to contact you to see how we can resolve this issue as we do genuinely care about the service we provide which clearly has not been up to our normal standards.
In May 2016, Elizabeth D said:
Thanks for a good comprehensive service and a neat job. Liz D.
In February 2016, Julie H said:
Adam from A.C.Electrical fitted some porch lights for me last Friday. Although he was delayed on another job; I was notified by email - which I thought was really considerate. Adam was friendly, approachable and cleaned up after he had finished. I would definitely use A.C.Electrical again!
In February 2016, John P said:
Brilliant service st a good price. Highly recommended .
In January 2016, Gemma W said:
super services would highly recommend to anyone thanks ac security
In January 2016, Sarah C said:
Fantastic service. Came out and did aa PAT test on all ouour electrical equipment. Highly recommend!
In January 2016, Richard S said:
Adam and the guys at AC Electrical have completed a couple of jobs for us and also got involved in helping us out with some local charity work. Great work, good standard and great bunch, well recommended
In January 2016, Michelle H said:
Would highly recommend Adam and his team at AC electrics they give a great service and are always happy to give advise fantastic service thankyou. Roz
In January 2016, Janet M said:
Used the services of this company to fit some spot lights in my bathroom. Excellent neat job and pleased with the result.
In January 2016, Sarah C said:
Excellent efficient and friendly sevice. Thank you!
In December 2015, Sue G said:
Fantastic service from Adam - my kitchen looks amazing
In October 2015, Helen D said:
I have seen Adam a few times at networkings and he has always been friendly. I have recommended him to numerous family members who have all used his services in the last month and all were very happy he even came out to look at small jobs and was just as helpful as the larger jobs. Highly recommend him if you want someone who knows what they are doing and trustworthy in your home.
In October 2015, Josie H said:
I called Adam with a dangerous emergency situation at my rental property. He came the next day and worked professionally and efficiently - going above and beyond what was expected. I would have no hesitation in recommending them to anyone either domestic or commercial.
In October 2015, Janet M said:
Had two new outdoor security lights fitted by Adam. Very quick job and just what we needed with the darker nights approaching. Would definitely recommend.
Reply from A.C. Electrical & Security Services: Thank you for using our service
In October 2015, alison d said:
Excellent service - for a difficult job due to box allocation. Recommend to all.
In October 2015, Richard M said:
Review received for A.C.Electrical & Security Services Ltd from Rita H :- "Very good service at a reasonable charge."
In October 2015, Karl B said:
The person who came was polite, tidy and explained the new alarm panel well.
In October 2015, Simon R said:
Very good friendly service from Adam at A.C.Electrical. Job completed in no time at all. I would recommend AC to anyone both my family and friends.
In October 2015, Richard B said:
Fast and efficient. Would be very happy to use this company again and recommend.
In October 2015, Neil S said:
Arrived on time. Very professional. Would definitely use again and recommend.
In October 2015, Carolyn S said:
Efficient service and very tidy. Very satisfied with the service from A.C Electrical.
In October 2015, Mark P said:
My wife recently opened a new shop in Willenhall and AC Electrical was recommended to us so we thought we'd give them a try. As soon as we met Adam his honesty and professionalism came across. He wasn't to pushy and offered great advise as well giving us confidence the job would be carried out to the highest standard. We were that pleased with the electrical work we asked them to install the CCTV and Alarm system as well. They are an honest family run business who I would recommend without hesitation. Thank you Adam, Cliff and Sophie.
In September 2015, Helen D said:
Very short notice called Adam and helped out my sister in her new flat, also helping another family member currently with new store premises and they have commented on how happy they are with the service so far. Thank you