After a bad experience with a local branch of a national chain (they got my prescription wrong TWICE) I thought I would try a local expert - the new prescription was spot-on and the glasses were no more expensive than the chain - I'm definitely going back when I need a new pair
Reply from Wardale Williams - Independent Opticians in Sudbury: Thanks Ian. It's really good to hear what our customers think, especially when you've noticed that not all opticians are the same. This makes us pleased to continue trying to be the best.
In March 2015, Cally M said:
Wardale Williams offer a fab service, a quick turn around on glasses. Highly recommend!
From making the appointment to leaving, you feel valued, which is unusual these days! The examination was comprehensive using the latest technology. Choosing glasses was excellent with realistic and honest advice. All members of staff are friendly approachable and professional.
In December 2014, Penny W said:
Thank you Wardale Williams for my indepth eye examination and taking the time to help me find my perfect specs! I love my new Anti-Fatigue glasses - they've really helped! And it's great not having the eye strain after a day of computer work.
If you want to have great customer satisfaction, when going to the opticians Wardale Williams is the place to go in Sudbury. Wardale Williams are the most helpful opticians, my girls and I have been to. The whole team there are so welcoming, friendly and helpful. Great customer service all round. One of my girls is in a wheelchair, the equipment they needed to carry out the her eye test was upstairs. But this wasn't a problem to them, they just carried the equipment downstairs. They don't try to sale us glasses to make a quick profit, and they could of, as my youngest was trying so hard to get tinted glasses. But the lady saw right through her. Which save us over £100 on glasses that weren't needed.
Easy to make an appointment over the phone. Friendly at reception. I had standard eye test and Retinal-Image taken too. I took in my reading glasses and they had a clever machine that could measure the strength of the lens in a matter of seconds. Although I don't think I'm dyslexic, I do find that black text on white background is a strain on my eyes as the text appears as if a halo surrounds them and words can move about a little. I asked if coloured lens may help and I had Colorimetry test to see if coloured overlay would help with the problem. I found, after trying several different colours, that some colours did ease the problem and now use an coloured overlay on text books and also tape it to my computer screen.
In October 2014, Elizabeth D said:
I am a fan of Wardale Williams. They have excellent optometrists and all the staff are very helpful and friendly. My kind of place
In September 2014, Brian T said:
I was recommended a new type of (varifocal) lens. The vision is brilliant in every way.
I couldn't have received better advice and care. I would recommend Wardale Williams and their staff to anyone. Thank you
In September 2014, Jonty L said:
Wardale Williams always save the day and Mum doesn't have to yell at me for breaking my glasses. They are fab... Thank you
In August 2014, Malcolm T said:
I never have any problems with Wardale Williams. The staff are all A1. Their eye tests are always very good.
In August 2014, Heather B said:
The staff at Wardale Williams in Sudbury are always very helpful. All good.