In the competitive (and, frankly, expensive) world of safaris, 2by2 provided us with excellent value for money. Their attention to detail was outstanding throughout, ensuring that we could enjoy ourselves and not worry about anything. They work with very good in-country providers: local knowledge and expertise was central to our safari and the involvement of local operators clearly helps to develop the local communities. We can't wait to travel with 2by2 again soon.
We have just returned from a fabulous holiday in South Africa. From the start I found 2 by 2 Holidays extremely efficient and helpful. Furthermore, Claire listened carefully to my requests and put together the perfect holiday for us. Everything went like clockwork because of service they provided. I am happy to give them 5 stars and would definitely use them again.
Reply from 2by2 Holidays: Hi Polly - I am thrilled that all went as planned, even though the weather wasn't the kindest to you at the beginning!
Happy New Year. Claire
I have booked many holidays now with 2by2 Holidays, as now have my brother and several friends. The reason I keep coming back to them is they get the details right and that can make the difference between a great holiday and a good holiday. Part of that comes from their full in-depth knowledge of the destinations but also from doing a proper job as a travel agent, understanding what you really want from your holiday and ensuring that's what you get. Their in country contacts always seem to be the best, I have lost count of other travellers who have asked me jealously who I am travelling with, and so far over eight big holidays arrangements have been perfect. I could probably travel cheaper but I would rather pay for those crucial details.
Reply from 2by2 Holidays: Thank you for your kind words Clive, I'm so pleased that you had such a good time exploring India and had great tiger sightings. It's such a pleasure helping your plan your adventures and always a delight when you share your incredible photographs. Best wishes Melissa & 2By2 Team
Just back from a fabulous 2 week tour of India's Golden Triangle and Rajasthan, planned and organised by 2BY2. Not only did they book our travel and accommodation in some fabulous hotels and havelis (traditional mansions now used as hotels), they organised our driver and local guides. With advice from their travel expert who had first-hand experience of the area, they suggested more unusual activities that were especially suited to us. They took on board our inputs which helped make this a superb trip. We'll certainly be looking for 2BY2 to help plan our next trip.
Reply from 2by2 Holidays: Thank you Sheila, I'm so pleased that you both had a fabulous trip and enjoyed the different excursions we arranged for you. I look forward to helping you both plan another special holiday one day in the future - Warm Wishes Melissa & the team
As a wheelchair user, everything needs to be thoroughly planned to ensure activities and locations are accessible. This is the third time I have used 2by2 Holidays and they have been great from start to finish, answering all my many questions in a timely matter and dealing with everything efficiently and to a high standard.
I have just come back from Peru and Ecuador, neither of places easily accessible as you can imagine, but I had an amazing time and didn't have to worry about anything except to enjoy myself.
Reply from 2by2 Holidays: Thank you Sau for your wonderful feedback. We've thoroughly enjoyed seeing the images you've shared on Instagram & are thrilled that we've helped you create some incredible memories of Latin America. It was a pleasure helping you put together such a special trip and I very much look forward to helping you with another trip one day in the future. Best wishes Melissa & all of us here at 2By2
Thank you so much for putting together such a fantastic personalised holiday for us. The two locations for walking in the Drakensberg Mountains were stunning in such different ways. The coastal stay in Ballito enabled us to visit the wonderful Durban Botanical Gardens and Crocodile Creek, a unique experience. To finish with 3 nights in Hluhluwe Game Reserve capped a brilliant fortnight and we were even able to visit the local village school and community to capture how life can be for those living on the edge of the reserve. At each location we were made to feel valued visitors by all that we met. Driving from location to location proved to be much easier than anticipated (despite the potholes).
The company is always polite, helpful and sincere. They always bend over backwards to help whatever it is that needs sorting. I always recommend them to friends and travellers, I don’t even bother getting a comparison quote from another company, they are the best.
Reply from 2by2 Holidays: Thank you Alan for your kind words, I am so thrilled to hear that you are happy with our service and continue to recommend us to your family and friends. It's always a pleasure helping you plan your next safari adventure! Best wishes Melissa & the 2 By 2 Team
Claire and her team put together a tailor made trip for our time in India The arrangements worked without a hitch. In general the standard of hotel was high with the exception of the Palace on the Ganges in Varanasi although it was in a good location
Reply from 2by2 Holidays: Thanks Anne for your feedback & I am delighted you had such a good trip! We have taken on board your comments about the Palace on the Ganges and will not use it again. Perhaps you can email me privately with more specific details, so that I can look into the issues you experienced there. Regards
Wow, Wow, Wow, what a fantastic holiday. Superbly organised, every day was different, a right sensory overload of experiences. Simply awesome.
Thank you so much 2x2, especially Melissa Kirby. Brilliant, now where to next.....
Reply from 2by2 Holidays: Thank you Lynda so your lovely feedback & for your very kind gesture. I'm so pleased that you enjoyed your travels from Chile, across Bolivia to Peru and the holiday was everything you thought it would be. When you have a moment, I would love to see some photos from your travels to share with the team and future clients. I look forward to helping you plan another exciting adventure one day in the future. Best wishes Melissa
Claire's personal approach at 2by2 Holidays to helping us plan our special trip to South America was reflected in the level of service we received from every driver and guide we encountered, we felt very well looked after and made many fabulous memories. Thank you.
Reply from 2by2 Holidays: Hi Gillian - I am so pleased that everything worked out exactly as planned on this very special holiday. It was a delight to assist you! Claire
Rosie was a super start arranging our wedding blessing and honeymoon for us! She was so attentive and always replying to any questions or doubts. First time I use 2by2 and I'll definitely use them again for any future organised trips. Thank you so much for such an amazing experience!
Reply from 2by2 Holidays: Dear Helena, thank you so much for your wonderful feedback. I am delighted that you both had such an amazing time and look forward to organising your next exciting adventure!
Best wishes Rosie Parsons
Our holiday in Zimbabwe was spectacular, and the thing that enables us to award 5 stars to 2by2 is that everything worked exactly we expected. The itinerary they and us put together gave us exactly the mix of history, local culture, spectacular scenery and astonishing wildlife that we wanted. And all the arrangements they had put in place for us happened when and where they should, and we guess that Zimbabwe is not the easiest country to work in. All the reassurances that Melissa had given us about travelling there proved correct, it’s an astonishing country to visit with problems that have to be lived with. Power cuts affected us just about every day in different ways, petrol queues are enormous, and the currency situation laughable (if you’re not a resident, in which case it’s far from funny), but none of these detracted from our enjoyment of the places we went and the fabulous local people we met. All in all a country we were sorry to leave and a holiday we did not want to end.
Reply from 2by2 Holidays: I'm so pleased to hear that you had an incredible time exploring Zimbabwe and appreciate you taking the time to send us your detailed feedback. As you say Zimbabwe is a melting pot of culture, history and wildlife which makes it a fascinating country to explore! I'm sorry to hear that you had power cuts throughout your holiday but happy that despite this, you still had an incredible adventure. Best wishes Melissa & the team
Thank you again Melissa at 2by2 Holidays for sorting out an amazing trip yet again, very help and good tips and always trying to help look at different lodges / hotels / trips while booking , always did what ever you required and at a quick turn around on quote and availability.
The whole trip was just out of this world , the safaris lodges you booked were first class all very friendly and great services and super guides , from airport transfers to day trips 2by2 sorted the lot , everything I asked for they managed to sort, the one or two issues we had were quickly sorted out at speed and they always answered there phones and within the hour another trip / transport was arranged. Overall it was a very easy experience and was nice to have someone to do the planning of your dream holiday. will be using them again .
Reply from 2by2 Holidays: Thank you David for taking the time to send us your detailed feedback. I thoroughly enjoyed helping you plan your itinerary and so pleased to learn that you had a fantastic safari. I look forward to helping you plan another adventure one day in the future but until then, I wish you and your family all the very best - Melissa
I will admit when I first came across 2by2 Holidays and got a quote for my trip to Uganda for Gorillas/Chimpanzee Tracking I was a bit sceptical as the price quoted was very competitive compared to other companies I had contacted. However I had no need to worry. I had a very easy time making my booking with Rosie. I gave her a rough idea of what I wanted and she came back with a good itinerary at a very good price. The accommodation used was overall very good. I would have given 5 stars but for the hotel I stayed at during my trip which was a bit of a let down. However this does not take away from the service I received from 2by2 Holidays which was great.
Reply from 2by2 Holidays: Dear Deirdre,
Thank you for your feedback, I am delighted you had such a lovely trip to Uganda. It really was a pleasure organising this unforgettable holiday for you. Best wishes Rosie & the 2by2 team
We just got back from a trip to Uganda and Kenya. Yes we were very happy with our holiday. Have travelled with many other tour companies but with 2 by 2 you really feel like someone has your back all of the way. This became clear when our return flight was delayed meaning we would miss our connecting flight and the car picking us up from the Airport. One text to Melissa and she was straight on the phone letting us know how it would be fixed. As promise, everything worked out fine.
We had great accommodation, good advice, did all we hoped to do and just simply enjoyed our experience knowing 2 by 2 were there if needed. First class service. Thank you for a great break.
Reply from 2by2 Holidays: Thank you Jon for your kind words, it was a pleasure to help you both. I'm delighted that you had such a lovely time & could just relax and enjoy your holiday. I look forward to helping you plan another adventure one day in the future but until then I wish you both all the very best - Melissa & the 2by2 Team
Having next booked a holiday through an agency before (normaly sorting it all myself) I contacted 2by2 just to get some quotes for our honeymoon. The service from day 1 was amazing, I gave a rough idea of wanting to do a Safari and beach honeymoon & was contacted by a lady called Rosie who gave me a range of ideas and quotes to suit our needs, resulting in us booking our dream holiday, 3 days on Safair and 5 nights in Mauritius. From that day Rosie answered all my questions and made our honeymoon so stress free.I was sent an email with all the documents we needed a few weeks before our departure, and given access to an app which also included all the info so I could load it on my phone. All transfers etc were included so we had nothing to worry about with all the travelling between destinations.We can't thank Rosie enough for giving us such an amazing honeymoon & I will be recommending & using 2by2 holidays in the future!
Reply from 2by2 Holidays: Thank you Zoe for your lovely feedback. I am delighted you had such a fantastic honeymoon in South Africa & Mauritius and look forward to helping you plan your next adventure! Best wishes Rosie
Short of paying for the holiday for me there is literally nothing 2by2 could have done to be more accommodating and understanding than they were. They picked out the perfect locations, the perfect flights and created the perfect itinerary. I wouldn't think about booking another holiday to Africa without talking to them first. Every single little detail was considered and catered for and I can't believe we managed to get the holiday we did for the price we paid. Nothing was too much trouble and I had confidence that I could have called them about any problems and they would have found a way to help.
Reply from 2by2 Holidays: Thank you for your wonderful feedback Adam. I'm so pleased to hear that the holiday was everything you thought it would be. It was a pleasure helping you create your itinerary for you and I do hope one day in the future I can help you again with another adventure. Until then I wish you both all the very best - Melissa
A superbly organised and on budget honeymoon. All our wishes were met and we had the most amazing time at some fantastic resorts that fulfilled all our expectations. I’ll certainly look to use 2by2 again in the future.
Reply from 2by2 Holidays: Dear Nick, thank you so much for your lovely feedback on your honeymoon to the Kruger National Park & Mozambique. I am thrilled Lucy & yourself had such a wonderful and memorable trip and I look forward to hopefully organising another trip for yourselves in the future.
Rosie and the 2by2 team
Small company, big holiday, everything thing works like a dream, no detail overlooked, I have recommended 2 by 2 to everybody I meet and talk to about holidays
Reply from 2by2 Holidays: Thank you Alan for your kind words and for taking the time to send us some pictures from your adventure. They are superb! It's always a pleasure arranging your holidays for you and I'm so happy that this last trip was everything you thought it would be. Best wishes Melissa
We have just returned from our second trip to South Africa booked through 2 by 2. Our first trip was amazing and our second trip was even better.
The whole trip had been planned to make the most of every day and we loved every minute. The team at 2 by 2 couldn’t have been more helpful and their knowledge gave us the holiday of a lifetime.
Reply from 2by2 Holidays: To the Green Family - Thank you for taking the time to send us your wonderful photos from your recent adventure , we're so pleased that you had another incredible holiday. To know that we helped you create a trip of a lifetime is the best compliment we can receive! It is always a pleasure talking through your plans, so please don't hesitate to contact us if you need any inspiration for future adventures. Best wishes Melissa and the team
Just had a great holiday in Costa Rica. It was well organised, and despite a problems from the local agents, we had a very enjoyable time. Would certainly travel with 2by2 again.
Reply from 2by2 Holidays: Thank you Helen for taking the time to submit your feedback on your recent holiday. I am pleased that despite a few operational issues on the ground, you had a wonderful holiday and enjoyed all of your activities & properties we arranged for you. We look forward to helping you plan another exciting trip one day in the future. Best wishes Melissa & the 2 by 2 Team