I cannot say enough about how grateful we are for the way in which 2 by 2 organised our holiday. Everything fell into place exactly as planned and our holiday probably ranks as one of the best ever. Rosie put together our trip from a brief chat and we loved everything. Thankyou Rosie from Karen and Martin Cox.
Reply from 2by2 Holidays: Thank you so much Martin. So pleased you had a great time in the Kruger park & Cape Town, it was a pleasure to organise this lovely itinerary for you.
our holiday couldn't have been better suburb advice , great hotels , the safari was amazing we saw the big 5 every day at close quarters over all 5/5 ! could find fault, Melissa was fantastic, thank you
Reply from 2by2 Holidays: Dear Sue - I am so delighted to hear that you had such a wonderful holiday and thrilled that you got to see the Big 5! It was a pleasure helping you plan your special holiday and I do hope we can help you plan another trip soon. Until then I wish you all the very best - Melissa
Loved every part of our 2by2 holiday, thank you. My comments are not a complaint but purely observations for you.
Met at the airport and delivered to Lawhill apartments (there were no maps or tourist information leaflets provided as per voucher) . It was a shame that the apartments booked by my brother and myself (with 2by2) were not in the same block closer to each other. The free bottled water is only provided on the day of arrival and not through out the stay.
Franschhoek Hotel was stunning, nothing could be faltered except it was a shame we couldn’t all be overlooking the bleautiful lake. We were provided with a free glass of sparkling wine overlooking the small lake in the sunshine when we arrived which was a very nice touch, pure heaven
Oudtshoorn hotel was also lovely and our rooms were quite pleasant although my brother again was in a different part of the hotel and quite far away . This hotel is a bit disorganised as they didn’t remember my booking for meerkats or stargazing and once I book them they got the times wrong for both. The meerkats were amazing but the stargazing was the big disappointment of the holiday. The man preferred to talk about himself and his life rather than the stars (Not good value). They also put all the meals and extras onto one bill (my brothers & mine) to save time!
Hermanus hotel was again amazing, the best of all. Brilliant location, lovely view and very comfortable hotel. They even allowed us to leave our suitcases downstairs and continue to use their facilities (swim & walk out back) in till approximately 1 PM when we had lunch beside the pool, very generous.
Although your itinerary photos don’t always look great, I have learnt from past holidays that my friends, family and I have done with 2by2 that all your hotels/apartments are of a high standard, wonderful locations and I trust your choices. Thank you..... until the next one ☝️
Reply from 2by2 Holidays: Thank you Wendy for taking the time to give us your detailed feedback on your holiday. I appreciate you highlighting certain points to us as we work hard to ensure each holiday is carefully planned and therefore it is important to us that our services are maintained throughout our customers holidays.
I am trilled that you got to enjoy a complimentary glass of bubbles in the sunshine and were able to enjoy the facilities at your Hermanus hotel until your later checkout. With regards to your room allocations, unfortunately even though we'd requested your rooms to be next to each other, this is at the properties digression but we have noted this with our supplier to see how we can improve this request going forward. I am pleased that overall you had a wonderful time exploring South Africa and I look forward to helping you again with another family holiday one day in the future. Best wishes Melissa and the 2By2 Team
2by2 were very helpful from the on set of booking this holiday. Every thing was arranged for us and between 2by2 and their partners in South Africa it all went like a dream. I would have no hesitation in recommending them to anyone.
Reply from 2by2 Holidays: Thank you Sonia for your kind words. We are thrilled that you enjoyed your adventure to the Victoria Falls and South Africa and so pleased that you would happily recommend us. Best wishes Melissa and the 2By2 team
I would like to congratulate the staff at 2by2 Holidays, particularly Melissa Kirby for her tolerance and understanding with my many questions and queries. In short this
was one of the most rewarding trips I have ever done. I have fallen in love with South Africa and undoubtedly will return. I particularly enjoyed the high standard of hotels that were booked for us and had no issues or problems at any point of the tour.
The group as a whole were good company and it was satisfying to talk and listen to there views and comments about the trip and their past experiences when travelling.
Well done and keep up the good work
Reply from 2by2 Holidays: Dear Peter - Thank you for taking the time to provide us with your feedback. I am so pleased to hear that you have fallen in love with South Africa and would be delighted to help you plan another holiday as and when you are ready. Until then from all of us at 2by2 we wish you all the very best - Melissa
In March 2018, Jean D said:
Claire and her team ensure every detail is covered when planning your trip, no stone left unturned ! The recommendations and the overall service are second to none.
Knowing that you are going to be taken care of safely when arriving in South Africa by Claire's contacts, particularly as a solo traveler, is very reassuring. I would not hesitate to use 2by2 again and have already recommended them to others.
Reply from 2by2 Holidays: Hi Jean - thank you for your lovely review. We get as much pleasure planning your trip (well almost) as you get enjoying it! Claire
I came across 2by2 when looking for safari holidays on the Internet and I'm so glad I did. I dealt mostly with Melissa but also with her colleagues and they were all extremely knowledgeable and helpful and put together an amazing package for my Mum, sister and I to Tanzania, for a safari in the Serengeti and a few days in Zanzibar - they made sure we were well informed about where we would be staying and what we would be doing and were there for us every step of the way including sorting out a room upgrade for my Mum who's in her 80s so she could have easy access to the beach from our accommodation in Zanzibar. Their price was extremely competitive and they did offer us a cheaper alternative going to the Masi Mara which they said would be a very similar experience but we decided against this for our own reasons. Altogether a great company to deal with and one I would recommend to anybody.
Reply from 2by2 Holidays: Dear Andrew - I delighted to hear that you had a wonderful time in Tanzania. It was a pleasure helping you plan your holiday and I am so pleased that it was everything you thought it would be. We look forward to seeing your pictures from your holiday and hope we'll be able to help you plan another adventure one day in the future. Best wishes Melissa & the 2by2 Team
My holidays booked through 2 by 2 are always done to my complete satisfaction, every little detail sorted out before we leave the front door, keep up the good work, thank you.
Reply from 2by2 Holidays: Thank you Alan for your kind words. We love arranging your holidays to Africa and beyond for you and are so pleased that you are happy with our service levels. Best wishes from all of us in the 2By2 office
In January 2018, Andrea M said:
SUMMARY OF MY HOLIDAY BOOKED WITH 2BY2HOLIDAYS Nov. 1-21, 2017:
I highly appreciated the friendly, patient and helpful email contact I had with Claire and Rosie re: my trip, long before it began. Even on weekends, Claire would respond very promptly to any of my many queries regarding my safari/Zanzibar combo-booking.
During my entire trip, all went extremely well due to the excellent planning and organzation. I definitely got a top trip for a relatively reasonable price!
I also appreciated the flexibility I had, adding or changing my trip's itinerary with Claire.
She met me 1/2 way cost wise, when a plane fare was suddenly raised last minute -- super!
I continue to recommend
2by2holidays to any and all friends, as well as the new people I meet travelling.
I have travelled the world for years, and in that time never experienced a travel agent so organized, helpful and in close touch with me until the very end of my wonderful journey --- especially as l had booked the entire trip long-distance from Portugal.
Thank you Claire for an unforgettable experience!
We have just returned from a holiday in Tanzania and Zanzibar arranged by 2 by 2. The organisation was excellent, every step of the way. The flights and connections were seamless and the safari was superb. Thank you for arranging such a fantastic holiday for us, we will be looking at you other tours, perhaps India next year!
Reply from 2by2 Holidays: Thank you for taking the time to provide us with your feedback Gilly, I'm so pleased you had a wonderful safari and enjoyed relaxing in Zanzibar. I would be delighted to help you arrange a trip to India. When you're ready, get in touch and I'll forward you a few different suggestions to help you with your planning. Best wishes Melissa
Fantastic holiday Kenya on safari and diving in Mombasa.. First hotel Semtrim Boulevard not as nice as brochure little bit dated. Vehicle for safari was quite old and little bit uncomfortable but did the trick. Everything else was fantastic. Lodges, guides, staff, food and knowledge of staff was amazing. Loved this holiday this has been my best holiday of all time. Would fully recommend this trip to all of my friends and family.
Staff for 2by2 very helpful and knowledgeable helped with every part of my trip and advise was very useful. Would definitely use this company again.
Reply from 2by2 Holidays: Thanks Jacqueline for your feedback and I am delighted that you had such a wonderful time. I shall be passing your comments on Sentrim Boulevard to our ground handler in Nairobi, to ensure this is looked into and I look forward to helping you plan another exciting adventure soon! Claire
Top marks for 2by2 Holidays from us. Claire not only employs her extensive knowledge of South Africa to devise a great holiday for you, but she really listens to what you want and does her utmost to accommodate your personal preferences. She was also a tower of strength when last-minute changes were required to our plans, and absolutely everything on the trip ran just like clockwork. We had a fabulous holiday and would not hesitate to use 2by2 again. Highly recommended.
Reply from 2by2 Holidays: Thanks Nicki for this fabulous feedback. It was a pleasure helping you and I look forward to arranging another trip soon - hopefully with all of you this time! Regards Claire
Our trip to India this November was brilliantly organised. India can be tough for those inexperienced in the sub-continent, but 2by2 made the whole trip a smooth and thoroughly enjoyable experience. From the moment we landed in Delhi right through to our final excursion to Varanasi, we were met by local representatives, guides and our own chauffeur!
Reply from 2by2 Holidays: Thanks David & Anne for your lovely review - very much appreciated! I look forward to discussing with you in more detail when we next meet. Regards Claire
Claire always adds a personal touch when creating our bespoke holiday schedule. She and her team are always interested in ensuring they add value, and their attention to detail and their support during the planning and booking stages are hard to rival.
Reply from 2by2 Holidays: Hi Julie - welcome back and thank you for your lovely comments! Looking forward to catching up in person soon. Claire
A well organised, varied and thoroughly enjoyable tour of Rajasthan and Kerala. It exceeded all our expectations on so many levels. So many wonderful memories. Every day of the tour had its own highlight. Amazing.
Reply from 2by2 Holidays: Hi Anne - so glad it all went according to plan (and sometimes even better)! Looking forward to a full catch up in person. Regards Claire
2by2 were very attentive to our personal requirements. All accommodation was excellent and all transfers were arranged and very efficient; the drivers were always on time and very courteous. We will definitely use them again for custom holidays.
Reply from 2by2 Holidays: Thank you Ruth & Rex for your wonderful feedback. I am so pleased to hear you enjoyed your time in Cape Town and along the Garden Route and everything went well. I look forward to helping you plan another trip one day in the future. Best wishes Melissa
The company took note of most of our needs and organised a brilliant experience for us.
The guides were fantastic, understanding, willing and able with lots of knowledge and experience in their areas.
All rooms were accessible and facilities were usable - a BIG help having the mobile shower chair.
Will definitely use them again as keen to go back with our family. Just got to save up first!
Kept us informed at all times.
Reply from 2by2 Holidays: Dear Ruth - I am overjoyed to have received such lovely feedback from your recent safari holiday to Kenya and Tanzania. I will pass your comments on to our guides as I know they will also be thrilled that you had a wonderful time. I look forward to helping you plan another trip with your family. Warm wishes Melissa
The service is first class, very friendly and very efficient. I book all my holidays with 2by2.
Reply from 2by2 Holidays: Dear Alan & Chris - Thank you for your kind comments. It is always a pleasure helping you plan your safari adventures and to hear that you are happy with our service really means a lot to all of the team. Best wishes Melissa
What a fantastic holiday we enjoyed in South Africa and Mauritius thanks to the truly excellent services of Claire and the team at 2by2. Nothing was too much trouble and her tips and advice were invaluable. Despite working to a tight budget, all our accommodation was superb and the locations outstanding,while the organisation ran like clockwork. We cannot recommend their services highly enough.
Reply from 2by2 Holidays: Thanks Julie for this lovely feedback. I am so pleased you had such a wonderful holiday!
We dealt with Melissa at 2 x 2 Holidays and it was organised brilliantly from the moment we were picked up at the airport, to the moment we boarded the plane to come home.The accommodation of coco de mer, falaza game reserve, cathedral peak hotel and nxala ranch was excellent. We had a wonderful time thank you sooo much xx
Reply from 2by2 Holidays: Dear Jackie - I am so pleased to hear that everything went well during your holiday to KwaZulu Natal. I loved getting to share my own experiences of the area with you and so happy that you enjoyed all of the accommodation during your adventure. Melissa xx
2by2 offered a very bespoke service that exactly matched my needs. The result was truly a holiday of a lifetime.
Reply from 2by2 Holidays: Dear Mark - We are so pleased you had a holiday of a lifetime and to know everything matched your needs. We look forward to assisting you and your family with another adventure one day in the future. Best wishes Melissa
Melissa was absolutely fantastic, listening to what we wanted and planning a fantastic honeymoon for us.
Unfortunately, one of our flights was delayed and we missed our connecting flights in Amsterdam. We rang Melissa's mobile (it was about 10pm!) and she sorted everything out for us, from rearranging our missed safari day, transport and hotel.
We could not recommend them highly enough - thank you so much x
Reply from 2by2 Holidays: Thank you Beth for your kind words, I am so pleased that despite your flight delays you had a fantastic honeymoon! Melissa x
It was by chance that we came across 2by2 holidays during a last minute holiday idea. We approached a number of providers who weren't interested and didn't want to help, and we were saved by Rosie! We aren't used to booking through travel providers so it was hard for me to be out of control for once. She was extremely patient throughout and ensured that we had a number of options to choose from. Even when we had a few hiccups whilst we were away (through no fault of 2by2), they were there with us every step of the way - even though it was late on a Friday afternoon, and we were also offered support out of hours. I can whole heartedly recommend 2by2 Holidays and would be happy to use them again!
Reply from 2by2 Holidays: Dear Rachel – Thank you for your lovely review. We are all so happy that you had a wonderful holiday and it was an absolute pleasure to organise this special trip for you. Warm wishes the 2by2 team