They arranged a wheelchair safari holiday to the Masai Mara in Kenya that was out of this world. I would happily recommend using them as they answered my questions promptly and also called to talk through different options. In case you are disabled I am a tetraplegic who took a carer with me so don't wonder if you can just go for it.
Reply from 2by2 Holidays: Dear Robert I am so happy that you had a thrilling safari experience in the Masai Mara. I thoroughly enjoyed helping you plan your holiday and hope your trip created happy memories to look back on in the years to come. Best wishes Melissa
We used 2x2 holidays for our first ever Safari holiday to Tanzania. This package included all flights, pick-ups/transfers, accommodation & game drives.
From initial contact with 2x2 to accepting the package we had several conversations and exchange of emails. Flights, accommodation & itinerary were amended and agreed with no quibble. All questions willingly answered.A very good service we would use again.
Reply from 2by2 Holidays: Hi John - thank you for your lovely feedback. It was a great pleasure helping you arrange this special safari trip and I look forward to helping you plan another holiday soon. Claire
Melissa Kirby at 2by2 Holidays interpreted our requirement perfectly and arranged the southern Africa holiday of a lifetime for us. 12 nights, 5 flights, 5 transfers, 3 locations pus an overland transfer through the Panorama Route and it all ran like clockwork.
Reply from 2by2 Holidays: Thank you for your kind words, I am so pleased everything met your expectations and you were able to simply relax and enjoy exploring Southern Africa - Melissa
WOW WOW WOW what a trip!!
I was recommend to 2by2 holidays by a good friend. Their attention to detail, listening skills and understanding of our brief and budget was superb. They truly helped us to surpass some very high expectations that we all had. It’s been a dream of mine to go South Africa for my 50th and my daughters 18th birthday so the stakes were high. The budget was not overly generous so we had our work cut out, but we found such incredible places to stay to get the true experiences that both Cape Town and the Kruger Park had to offer and we can honestly say we loved every single minute of this trip and none of us wanted to come home. I have already recommend you to a friend.
The excursions were so informative, the winery tour were fantastic as were the views and the landscape, the drivers were just great and so knowledgeable and happy to give us history lessons on the way round and offer extra stops to see something we should not miss, every recommendation just was brilliant! I really mean it when I say everything was just perfect and my 50th and my daughter’s 18th will never be forgotten.
The Arethusa lodge with their incredible knowledge and amazing rangers, gorgeous happy smily staff really added the icing to the cake, we didn’t just see the big 5, we saw what they call the magnificent 7! This is so rare apparently but they just took opportunities to really gives over and above what we booked in for. What I also loved was whilst it offered luxury it was truly authentic and we felt so close to the animals - so much so 5 elephants came to drink from the plug pool. The Cape Cadgon Guest House in Cape Town too was just perfect, we will return there! Huge thanks to some incredible staff at 2by2 Holidays without your true knowledge base we would bit have achieved this most perfect holiday. Can’t wait for the next one! Thanks you for your time and patience in ensuring we got this the holiday to be a truly wonderful experience.
Reply from 2by2 Holidays: Louise I can't thank you enough for taking the time to provide us with your detailed feedback. To know that we helped you to create unforgettable memories fills me with joy. I am so glad that the properties we suggested worked well for your family and added to your overall experience. To get to see such a variety of game is truly wonderful! I very much look forward to helping you plan another holiday one day soon. Best wishes Melissa
Booked a special holiday in Africa and Mauritius. Melissa was fantastic from start to finish and helped us put together a perfect holiday. Everything went to plan and all the accommodation we stayed in were spectacular, couldn't have asked for a better holiday. Will definitely use 2by2 holidays again when I'm booking my next faraway holiday.
Reply from 2by2 Holidays: Dear Gillian - What a delight to read that you couldn't have asked for a better holiday!! Helping you choose the right properties and combination of locations was a joy and I very much look forward to helping you again in the future. Best wishes Melissa
Our holiday to India was going to be for a special occasion, so we had many things on our list of requirements. We were also wanting to travel across many miles to visit certain towns. 2by2 Holidays arranged guides for us at each destination and a driver for the duration of the holiday. We were even escorted to train stations ....and airports (for domestic flights). Everything was taken care of. It was very much a worry-free holiday. The hotels were also top notch, even the ones in the jungle. So if you want a private tour of India, I can highly recommend 2by2 Holidays. We also did a private tour of South Africa with 2by2 Holidays and that one was also brilliant.
Reply from 2by2 Holidays: Dear Di - What lovely feedback to receive on this grey and wet Friday morning. India is a fascinating destination, full of different cultures & experiences and I am so very pleased that you enjoyed exploring with our private drivers/guides. Warm wishes Melissa
We are just back from our second holiday planned by 2 by 2 holidays.
Everything was so well organised and we were looked after at every step of our holiday.
We will definitely recommend this company and will use them again in the future.
Reply from 2by2 Holidays: Dear Louise - Thank you for taking the time to send us your feedback. I am so pleased that you all had a lovely time revisiting Zambia and Botswana. Best wishes Melissa
The Trip planned for us from scratch, far exceeded all of our expectations.
From the drivers doing all our land transfers, being so courteous and always arriving to meet-us on time, to each and every holiday destination,and the hotels and their staff, being so welcoming and helpful during each different stay with them.
However, what was never (and could never be) imagined, nor anticipated, was our unique stay at the Private Game Lodge and Game Drives in the Sabi Sand Private Game Reserve, going out twice a day, running adjacent to The Kruger National Park. A Once in a Lifetime, Never-to-be-Missed, and absolute Bucket List must.
Unbelievable doesn't ever get close to the experience of being, literally within feet, of all the "Big Five" animals - and more besides - and the knowledge, experience and friendliness of our Guide and our Tracker.
2-by-2 excelled in every way, from their help in the initial planning of our trip, help at each stage of the booking process, availability at all times to answer questions, and proffer help even whilst away if need be.
Their huge experience, helpful Team and efficiency also goes way beyond anything you may have encountered with any previous Travel Agencies, Planning and Organising each and every step, from Experience, having themselves visited everywhere where they recommend. ***** (Five Star Plus.....) and really not even that rating does them justice !!!!
Reply from 2by2 Holidays: Dear Simon – Thank you for taking the time to provide us with your detailed feedback. I cannot express how happy I am that you had a one in a lifetime holiday! It was a pleasure arranging your holiday, from our first meeting, to watching your beautiful video on your return. We are passionate about the destinations we sell and I’m so happy that it showed in the detail of your holiday. Best wishes Melissa
We would happily award 2by2 Holidays 10 gold stars if they were available. Fantastic service from kind, efficient, helpful staff who try their hardest to ensure that their travellers have a memorable holiday.
Reply from 2by2 Holidays: Thank you for your kind words Anna. Argentina is such a unique destination & I am so pleased you had a fantastic time experiencing it! I can't wait to help you plan your next adventure. Melissa x
Had a fabulous safari in South Africa followed by a beach break in Mauritius. All of our connections and transfers ran very smoothly so that we enjoyed a totally hassle free holiday. Would definitely book with 2by2 Holidays again and thoroughly recommend them.
Reply from 2by2 Holidays: Thanks Lynda for this lovely review. So glad all went so well and I look forward to helping you planning your next holiday! Claire
The hotels that were chosen for us along the route were all amazing and helped make our first trip to South Africa a wonderful experience. We will definitely be returning and will certainly be contacting Claire and the team for their help.
Reply from 2by2 Holidays: Thanks Jane, and so glad you are thinking of returning!
Wonderful! Sensational! Everything we wanted in an adventurous and relaxing holiday.
Reply from 2by2 Holidays: Dear Alan - We are so happy that you had a wonderful safari at Entim Camp, in the Masai Mara. It has been a pleasure arranging your safari adventures over the last few years and we can't wait to help you plan the next one. Warm wishes the 2by2 team.
Absolutely fantastic service provided by my agent 2by2 in booking a trip of a lifetime to South Africa. Flights and local arrangements all went smoothly without fault. Capri Town V&A Waterfront appartment, Asara Wine Estate hotel and Plettenberg resort were perfect finished off with Kuzuko Lodge safari with mind blowing game drives were all perfect. Many thanks to Melissa from 2by2 who took a lot of time suffering with my stringent requirements booking this trip. Highly recommend.
Reply from 2by2 Holidays: Thank you Steve for taking the time to send us your feedback. I am so pleased that you had a great time exploring South Africa and the accommodation was just right for you. If you use social media please do share some of your safari photos with us at http://ow.ly/BiZy308wwCW for others to share in your exciting experience. Best wishes Melissa
The best holiday ever!! Thank you 2 by 2. It was fabulous to receive such 5* service from creating our trip to then being on Holiday. We travelled around a bit during our holiday and pre booked tours via 2 by 2. Always a little early and never late our transfer taxis arrived and the service was impeccable. Polite and friendly and willing to offer information to ensure we had the best time ever. This is our second trip to South Africa with 2 by 2 and we would never use any other agent to arrange our trip. Thank you 2 by 2 team
Reply from 2by2 Holidays: Dear Chris - I can't thank you enough for your lovely words and to hear that you had such an incredible trip fills us with joy! We are so pleased that we've been able to plan 2 wonderful holidays for you and look forward to helping you again one day in the future. Best wishes the 2 by 2 Team
We have just returned from a wonderful holiday to South Africa (safari only) and Mauritius (beach), brilliantly organised by Melissa. The two safari lodges she recommended were both wonderful, though very different: one small-scale and rustic, the other slick and luxurious. Our accommodation in Mauritius, as recommended by Melissa, was a perfect fit for our family remit: lots to do for teenagers, but with good food and beautiful spaces to relax in for the grown-ups The itinerary worked out very well, with seamless transfers at every stage. We would like to thank Melissa and 2by2 for all the hard work putting together the dream holiday for us. Lorna, John, Nathan and Callum Hotti
Reply from 2by2 Holidays: Dear Lorna and family - Thank you for your kind words, I am thrilled that you enjoyed the accommodation we arranged for you and it worked well for all the family. It was a pleasure arranging your holiday and I am so pleased that you had a wonderful time. Best wishes Melissa
Melissa at 2by2 organised a customised trip to South Africa at quite short notice which was fantastic and not only met our needs but also suggested some additional activities which we had not initially considered. The communication and customer service were excellent and the trip was well organised with the numerous transfers between destinations all well organised. The hotels were good and trips and safaris had excellent local guides. We had a memorable trip!
Reply from 2by2 Holidays: Dear Patrica - Thank you for your lovely feedback, I am so pleased your South Africa holiday has created unforgettable memories. We take pride in our levels of service so it makes me very happy to hear that all the local trips and transfers were well organised. Best wishes Melissa
2by2 are a fabulous local and professional business, who totally deserve every one of their 5 stars and more.
They provided us with an unforgettable holiday adventure of a lifetime.
Once we knew we wanted to do a Safari, their expertise on everything from the countries to visit, the environment, logistics, and places and wildlife we wanted to see were exceptional. Nothing was too much of an issue for them. We were quite specific that we wanted an "off the wall" A-B destination adventure for our 20th wedding anniversary, with our 14 year old son. We did not want a "run of the mill" safari holiday. Melissa went out of her way to accommodate our ever changing requirements.
She listened to our need for adventure, and ideas, and provided us with a fantastic A-B adventure from Zimbabwe all the way to the Okavango Delta in Botswana. Taking in Victoria Falls, then canoing and camping with hippos on the banks of the Zambezi; River and driving Safari in Chobe National Park; beautiful Ngoma Lodge in Chobe, then began the off-road adventure through Botswana of 4 days/3 nights 5 star bush camping in Sivuti National Park; finished off with short flight to Okavango, staying at the very special Sanctuary Stanley's Tented camp in Okavango.
The organisation, accommodation and logistics of our trip was top notch, and completely seamless from start to finish. That is purely down to the professional partners that 2by2 used in both Zimbabwe and Botswana.
I would not hesitate to recommend 2by2 to anyone. Forget the "run of the mill" travel agents, with 2by2 no stone is left unturned to ensure your holiday is perfect in every way, and exactly as you want it, with seamless, professional service all the way. They fully deserve 5 stars and more.
Reply from 2by2 Holidays: Dear Vicki, Nick & William - Thank you for your kind words, they are most appreciated. It was so enjoyable creating your itinerary to Botswana & Zimbabwe and I loved looking through your pictures & hearing all about your adventures in detail. Hopefully in the not too distant future we can help you plan another exciting trip but until then we hope you enjoy the unforgettable memories your holiday created.
The trip overall was very good. We went on a trip to Tanzania which consisted of 3 days on a Safari, 7 days at a beach resort in Zanzibar, and 2 nights in Stone Town in Zanzibar. The safari portion of the trip was outstanding, the accommodations, food, service, and time spent in the bush were all well beyond our expectations. The time in Stone Town was ok, but we would have rather cut the time short than spend the last two days there. The town is pretty run down and there isn't much to do. The beach at the resort was beautiful and the water was perfect, it was lovely to sit and relax on the beach. The rooms at the resort (Diamonds Mapenzi) left something to be desired, however, In our 7 day stay, we had to contact maintenance on 5 of the days to deal with the following problems: broken A/C, broken sink, shower not draining, no water pressure in the room. Additionally, the beds and the rooms themselves were pretty bare-boned and were not the most luxurious or comfortable. We would not recommend staying at Diamonds Mapenzi to our friends and family.
Finally, the overall logistics of the trip were relatively smooth, although there were a few glitches. The night we arrived in Dar es Salaam, the hotel did not have our reservation on hand and we were forced to wait for a while to get our room. The next day we were supposed to travel to the safari, but they also did not have our reservation on record. We were again delayed, with the staff at the hotel in Dar es Salaam being very vague about the situation, and we almost missed our flight to the safari resort as a result. Finally, the transfer from the domestic airport to the international airport never showed up on our journey home, so we were forced to pay an additional fare to a taxi driver after waiting for the shuttle that never arrived.
Overall, it was a good experience!
Reply from Huw T: Message from 2by2 Holidays. Dear Mr Diamond - thank you for your detailed feedback, as this is how we maintain our standards and keep up to date with recent changes. Please accept my apology for the missed transfer on your departure day. We are investigating the circumstances & will refund your taxi fare straight away. We are also looking into your complaint regarding Diamonds Mapenzi, as we usually receive good reviews for this hotel. We will report back to you on this issue as soon as possible. Notwithstanding these issues, I am pleased you had a wonderful holiday and had an outstanding safari. Claire Farley MD 2by2 Holidays
In November 2016, Karen H said:
We've just returned from a fabulous 23 day bespoke tour of Peru and Brazil organised by 2by2 Holidays. This was our second holiday with 2by2 and I cannot fault a single thing. The itinerary exactly met our requirements; organisation of transport and guides during our trip was first class and the accommodation throughout was superb. 2by2 go above and beyond to understand their clients' wishes and deliver an outstanding service. I wouldn't hesitate to recommend them for your trip of a lifetime.
Reply from 2BY2 Holidays: Dear Karen
We are delighted that you had such a wonderful holiday. We thoroughly enjoyed creating your itinerary for you and so pleased that it was everything you thought it would be. We can't wait to see where your next adventure will take you!
In November 2016, Peter W said:
Superb personal service: they were only too happy to revise our trip to Peru and the Galapagos through several re-iterations until we came to a programme that met our requirements exactly. Their choice of the local agents to handle everything in South America was evidently very good also, as we were looked after very well without any hitches in the arrangements. Met at all the transport transfers, and personable, knowledgeable personal guides to take us round, what more could one want?
Reply from 2BY2 Holidays: Thank you Peter, I am so pleased you had such a great time exploring Peru and the Galapagos. We can't wait to see some of the photographs from your travels - Melissa
In October 2016, Howard R said:
We can not praise 2by2 Holidays too highly following our return from our holiday of a lifetime to South Africa. From the initial contact through the whole process to our return home could not have been better organised and seamless. Help and advice were always available and the organisation 'on the ground' in South Africa and the 'local' guides were excellent.
Thanks to all at 2by2 for a holiday we will never forget.
In October 2016, claudia d said:
Hello I have just come back from the South African Tour Surprise and is was a great Wonderfully Surprise
all the way from Johannesburg to Cape Town such a vast Country first class hotels in beautifully setting
We had a Wonderfully Guide Craig Olivier told us everything from the start of South Africa to the present day
he had so much knowledge I was Traveling Solo important to me was the Information I got from 2by2 Holidays it was First Class The Agent was waiting for me at the Airport (Thompson) car to Hotel meet and fellow traveller Welcome Drink Perfect
Reply from 2BY2 Holidays: Thanks Claudia - I am glad you had such a fabulous holiday! Claire
In October 2016, Jan E said:
They gave great advise torganising he trip, were very accommodating making any changes while doing this, really helpful , patient and very professional. The trip was great with everything going to plan as arranged. Would highly recommend and will use again.
Reply from 2BY2 Holidays: Thank you for your lovely feedback Jan. I am delighted you had such a good time exploring Namibia and the Kruger in South Africa. We look forward to helping you plan another trip one day soon - Melissa
In October 2016, Maureen W said:
Just back from a wonderful trip to South Africa organised by 2by2 holidays. We just found them by chance in the internet as we live in North London but from start to finish they were a pleasure to deal with.