Howden Insurance
Latest Reviews
I had to make a claim on the household contents insurance during lockdown. I contacted A-Plan and they arranged with the insurance company to email a claim form. The form arrived, however it would not accept any entries. I contacted A-Plan. They arranged for a representative from the insurer to contact me by 'phone, A-Plan passed on details of the times that I would be available. The company 'phoned during a time when I had said I was not available. They agreed to 'phone back the next day. No call came. A-Plan contacted me to check how it went, I gave the sorry tale. The company never did 'phone back. In the end A-Plan 'phoned me and the insurer and passed me on directly. Excellent work A-Plan. Matter is now resolved I have cheque!
Source: trustpilot.com
Gives excellent service
Source: trustpilot.com
First class customer service. Nothing too much trouble
Source: trustpilot.com
Staff are always very helpful and friendly with good advice and their prices are very competitive.
Source: trustpilot.com
Excellent service and polite staff. Far better than go compare
Source: trustpilot.com
I found A-Plan very helpful and knowledgeable. I depend on them for their expertise with my insurances; I'm not an expert.
Source: trustpilot.com
Excellent polite staff and go out of their way to help
Source: trustpilot.com
Renewal of car insurance was semless and I have every confidence in the A Plan Team
Source: trustpilot.com
excellent service- A-plan had pre-empted my needs and automatically gave the discount for NHS employees without me having to ask.
Source: trustpilot.com
Simply the very best service and the professionalism shown by your staff.
Thank you
Thank you
Source: trustpilot.com
No issues no problems.
Source: trustpilot.com
Always great service and nice personable staff .
A really helpful company to deal with .
A really helpful company to deal with .
Source: trustpilot.com
Nice services
Thank you
Thank you
Source: trustpilot.com
A very good service is provided. My only criticism would be that I have three different insurance policies with A-plan (house, contents and car). Apparently all three have to be dealt with by three different offices. This is inefficient and confusing.I am sure I spend three times the amount of time on the telephone than could be required.
Source: trustpilot.com
Always fantastic service prices and help when needed x
Source: trustpilot.com
Having previously become incredibly frustrated dealing with a faceless online insurance website it was so satisfying and reassuring to speak to the courteous, helpful A Plan team - thank you
Source: trustpilot.com
Very professional service very informative about what service is available
Source: trustpilot.com
Wonderful service from Jon at A-Plan and the full team. Makes a huge difference to actually have the phone answered by a real human being with a phone line that is not suffering the delay of international calls. Also being issued with paper insurance policies which to me are vital! I will use this company all the time.
Source: trustpilot.com
Ashley sellers from lichfield branch was amazing at cutting my bike insurance quote in half! I Highly recommend Aplan and will be switching all our insurances ASAP
Friendly and helpful service
Thank you
Friendly and helpful service
Thank you
Source: trustpilot.com
So glad I have rejoined Aplan again, I have been with aplan previously and they were excellent. I now have my home and car insurance through them. Jon Fletcher from Worcester branch really helped on the phone too helped me get the best price along with the best offer. Thanks Jon 👍🏻
Source: trustpilot.com
Pain free house insurance renewal, professionally assisted by John Crossley and Craig Brinkworth.
Source: trustpilot.com
Got insurance for my vw transporter T5.1 converted into a camper. I found A-plan to be very helpful. Frazer gave me great advice. The cover he found for me was miles cheaper than others and the best bit is my van is insured for the correct value should anything happen. Fantastic customer service. Would highly recommend.
Source: trustpilot.com
Excellent service at A Plan.
My family and I have been with them for 6 years and they have been so helpful in figuring out what policy would be best for me and for explaining and simplifying parts I was unsure of or didn't understand.
The Guildford branch was my main contact and the staff there were friendly and a pleasure to talk too. I would like to specifically recommend and commend Edward Harris as I had spoken to him on a few occasions over the years prior and he not only helped me majorly with sorting my car insurance but recognised me and engaged in friendly and polite conversation in regards to my current wellbeing whilst still maintaining a professional air.
If your nervous about looking into insurance or unsure where to start, I would recommend A Plan.
My family and I have been with them for 6 years and they have been so helpful in figuring out what policy would be best for me and for explaining and simplifying parts I was unsure of or didn't understand.
The Guildford branch was my main contact and the staff there were friendly and a pleasure to talk too. I would like to specifically recommend and commend Edward Harris as I had spoken to him on a few occasions over the years prior and he not only helped me majorly with sorting my car insurance but recognised me and engaged in friendly and polite conversation in regards to my current wellbeing whilst still maintaining a professional air.
If your nervous about looking into insurance or unsure where to start, I would recommend A Plan.
Source: trustpilot.com
I have been with Aplan for 30 years, for car, family accident and home insurance. They are not the cheapest but their service is excellent.
I particularly want to commend their Abingdon office for providing excellent advice during a recent claim process (Aidan).
Other branches of Aplan I have found very good and used are Aplan private In Farnham, landlord insurance in Leamington Spa and family accident cover in Bury St. Edmunds.
The only criticism I have is their use of Kindertons , a no fault car accident claim agent , who were a complete disaster on a recent claim (see my separate review). I am not sure why Aplan wants to be associated with such a dreadful business.
I particularly want to commend their Abingdon office for providing excellent advice during a recent claim process (Aidan).
Other branches of Aplan I have found very good and used are Aplan private In Farnham, landlord insurance in Leamington Spa and family accident cover in Bury St. Edmunds.
The only criticism I have is their use of Kindertons , a no fault car accident claim agent , who were a complete disaster on a recent claim (see my separate review). I am not sure why Aplan wants to be associated with such a dreadful business.
Source: trustpilot.com
An excellent insurance company. Great staff to deal with, specifically Oliver Rossi. Got a very competitive price for my VW T4 insurance and better cover too. This company was recommended to me by a family friend and I will be recommending others.
Source: trustpilot.com
