Had our wedding here and I stayed the night before with my bridesmaids and other members of our bridal party who had travelled, we were given our own area in the restaurant with beautiful platters of food made up for our party, brilliant service, great food gorgeous room.
Thank you for looking after us and a big thank you to the amazing staff.
Would highly reccommend
In September 2019, John M said:
On arrival I negotiated for a room with breakfast included. First impression was good and the receptionist helpful. However my stay fail to live up to initial expectations. The room I was allotted was tied, marks on the walls and doors, no closing or locking mechanism on the toilet door. Very little room between the sink and the bath which did not have a non slip base.
I booked into the restaurant for an evening meal which was well cooked and presented but the waiting staff were disorganised, one of the two spent more time showing round perspective wedding parties that attending to paying guests. I found his attitude arrogant almost rude. Non of the drink I ordered were measured something I found odd.
At breakfast, service that was commensurate with my expectations. The staff were attentive, obliging and efficient.
My final comment is regarding the WiFi system, that turned out to be a constant irritation, having to log in with my personal social media details and date of birth!!
The system was intermittent and unreliable.
In August 2019, EAJL said:
We stayed for 1 night in July. On arrival I had cause to complain about hair and soap in the bath, which was immediately rectified but off-putting! The room, supposedly an Executive Room, was disappointingly tired looking so I don't know what a non- executive room would have been like....
On a positive note, the food was good and the staff very helpful and friendly. However, I emailed the hotel twice with the above feedback and comment and had no reply or acknowledgement hence this review. Disappointing....
In July 2019, SJA14627 said:
A two-night stay at the end of a break in Wales. Excellent hotel especially recommended for its friendly, welcoming staff for whom nothing was too much trouble. Pleased to see it is dog-friendly although we didn't have ours with us.
Dinner was very good (but a greater vegetarian choice would be appreciated) as was the individually cooked breakfast. Breakfast service finishes at 9am which is a bit early. Another reviewer has commented that drinks were expensive; we didn't notice this as a couple of drinks each isn't going to break the bank.
My only gripe, and it's very minor as it was a last-minute booking, is that our room was up in the eaves of the old building so not much headroom and the floor was creaky. A bit of forward planning would have probably got us a different room.
In July 2019, Geoff H said:
Lovely place for a wedding ..but good god £6 a pint we couldn’t afford to drink ....one small bottle of alcohol free and a Kopperberg came to £9 that was enough for me.
Totally spoilt a good night for most people
In July 2019, Richard Pinchin said:
First of all I would like to thank all the staff for making my sisters wedding perfect. Lovely venue, friendly helpful staff, easily the best wedding I've seen yet. The hotel room was a good size, very comfy bed and powerful shower.
The only things that stopped me giving full stars was the lack of flavour on the boring plain boiled vegetables on the main course and the extortionate price of the drinks. Depending on who was serving at the bar the price was different each time for the same drinks. My first drinks were a lager and a gin and tonic and paid £14.50. Then later on a got a double gin and paid £13.20 by someone else.
Unfortunately because of the price of drinks, a few people had brought with them their own, so they just had to top up. As I'm in the catering industry myself i know this is a huge loss. Would be much better lowering the price so everyone buys at the bar. Brought a glass of house wine for £11, and a double brandy for £16.
However my overall thoughts were that everyone made my sister feel so special on her wedding day and so would really just like to say thank you.
In May 2019, punttip said:
3 night stay booked 2 rooms, Beautiful setting and scenery exceptional, food was very good and staff where very friendly, made our stay very comfortable as nothing to much trouble for them, would defiantly recommend this hotel for a couple of nights away just to relax sit outside and enjoy the beautiful garden and views
In April 2019, dave n said:
We were in royalist suite room 4 which is very olde worlde and comfortable.
Wonderful breakfast and excellent menu. Head waiter Malcolm is very friendly,as are all the staff. Chef is very talented and menu varied
In March 2019, CUMBRIAVIEW said:
The Hotel is set in a fairly remote area and dates back to 1524 and is not far from Shrewsbury and The Mere at Ellesmere. In the fields close by to the Hotel is the site of the Battle of Shrewsbury
Fought on 21 July 1403, King Henry IV and an army led by a bloke from Tottenham called Hotspur created mayhem with each other ,You know Lads will be lads and all that.
The Hotel itself is full of charm and charisma like an old lady taking her retirement seriously. Yes its old its not a new build It is what it is.
The Staff that we met were ever so friendly and helpful Malcom was a Star, Janette was friendly and attentive at breakfast .Javier gets a mention in despatches for his attentiveness and quiet but efficient manner.but needs to change his Football Team Support ,I mean Who has even heard of Real Madrid?
The food was out of this world Superb.The room was comfortable The shower was spot on the only thing that we could pick up on was that we could hear the guests in the next room which was ok as it went quiet around 11 ish and we had a good kip.
May have been a different story if they had decided to try and strangle each other at
3 am, but thankfully that never happened.
The hotel is Totally Pet Friendly which was Fantastic for our Pooch.
There are apparently lots of Weddings held here throughout the year and you can see why. Its an ideal place with a Fantastic Dining area for any Wedding Party.One of the best we have seen anyway.
In February 2019, NLB07 said:
We've stayed here a number of times, and always enjoyed it, the staff are always so pleasant and a reason for repeat custom. This last time was disappointing, the rooms are tired/dated and the breakfast has gone from a sit down relaxing order from a small menu table service, to a buffet style self service (meaning eggs and bacon etc are sat there a while and not as appealing as a freshly cooked). Lovely setting, staff as friendly as ever but the place needs a little investment and changing the breakfast to buffet has really changed the overall experience here. Next visit to Shrewsbury, despite the lovely staff/hotel setting, we will be looking to stay elsewhere as per night it's not the cheapest of stays when service elements have been removed and rooms do look dated and possibly like some aspects need a good deep-clean.
In January 2019, faradaywarks said:
What a delightful find. Wanted a couple of nights up near Shrewsbury to visit some friends are the sample menu is what really did it for me. The food is very very good.
Its based around a near 600 year old pad and has been expanded a bit, but fundamentally is very old. So the comments on TA about cobwebs or a bit or dust or dirt, or a draught ... well .. that what you get with very old places. They need airflow or get damp (so go to a Premier Inn if you want sterile). This said, on the Friday is was very very cold. You can get heaters for the rooms and they will take the chill off. This is very old building on top of a hill so when its cold and windy, expect a bit of chill. Rooms are nice and no problem at all.
We booked dinner for both nights as we could not be bothered to travel and so glad we did. Just amazing food (if the attachments are not stripped by TA then I posted images). The Haggis sausages with the Guinea fowl were just amazing ! Lovely breakfast as well: Full English, pastries, Kippers & Smoked Haddock ... even made some porridge for someone who asked for it.
Its a small hotel and in the bar area people talked to each other. Pleasant atmosphere with invisible bar staff... until you needed a top up and would miraculously just appear ... all so very chilled, relaxed and pleasant.
All the staff were very friendly and helpful but the star of the show was Malcolm (the Manager). He made everyone chuckle and not hard to see why the staff like working for him. Nothing was too much trouble.
They do weddings there and I was surprised that last year it was 98 but there is a large function room so I would doubt there would be any real disturbance (unlike many a hotel). I am amazed the Black Swans they have are not bored of them all being just by their moat by now.
We travel around a fair bit and this is hotel is most definitely on the 'must return too' list
In January 2019, lindahurley1066 said:
Superb in every way
Gorgeous period hysteric Shrewsbury family owned hotel
Superb tremendous staff with excellent customer service customer happiness standards
Go more than that extra mile definitely go above and beyond for its customers even when we came down late for breakfast the lovely lady chef accommodated us still and was lovely .
Malcom And his team were fantastic he is the General Manager and outstanding host .
Barry the night porter a very kind accommodating pleasant chap a pleasure to chat to and Kirsten who did my original booking and our checkout outstanding
My advice to people is book the hotel direct not through a booking agency because it is much better Kirsten was amazing when Booking.com messed my original booking up but she sorted it and was so lovely efficient and brill so well done to her .
We took our KCS dog who everyone loved and they treated her like a human princess and they are a super dog friendly hotel all the staff love dogs and treat them as if they were their own which we loved
We ate in the restaurant for my husbands birthday the food was just to die for and the restaurant beautiful period historic surroundings were just so lovely
Thank you to all the team chefs and we appreciated all your hard work and efforts we will return soon
Outstanding in every way delivering excellence on all levels
In January 2019, Gareth George said:
Fantastic Sunday lunch
In January 2019, Adewale Adekimoye said:
My department had a Christmas party here. Loved it!
In January 2019, Jane Coles said:
Great fun at the Christmas party night and the food was very good
In January 2019, Ian Bradley said:
A peaceful relaxed sunday lunch, great food and a great atmosphere
In January 2019, Markpascoe markpascoe said:
Great place, great staff, location is perfect, the rooms are outdated by far and the gardens need more attention
In January 2019, Karim Ally said:
Sunday beef roast was good although I have had better and have had more generous servings of the roast meat. The room provides a wonderful ambiance and the service was near-perfect. Malcolm was a particularly generous host!
In January 2019, Antony David Davies said:
Enjoyed an excellent evening meal here. Staff are quick and efficient at serving and clearing away empty plates and glasses. The property itself has a homely atmosphere and great surroundings.
In January 2019, Simon Brown said:
Wonderful building, intimate feel, great staff - oh and the food is good!
In January 2019, Charlie Spencer said:
Fantastic stay at the Albright Hussey hotel, fabulous setting and wonderful interior, friendly staff, great food and wine🍾