Pool House Veterinary Group
Latest Reviews
I go to the local vets in burntwood and
I have had wonderful service from the vets and reception staff .Jenny England the vet I use a lot has been nothing but wonderful with my pets ,her bedside manner is beyond perfect and so caring and helpful.
I have had wonderful service from the vets and reception staff .Jenny England the vet I use a lot has been nothing but wonderful with my pets ,her bedside manner is beyond perfect and so caring and helpful.
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A great vets
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Care is second to none! Ourselves and Skylar are very grateful for both instances of care, which also included complex surgery, to remove ingested satellite cable. (Mere Green surgery too)
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Very useful on the phone
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We’re not registered at Pool House but our regular vets gave us the number for out of hours emergencies. I called when our dogs surgery wound had opened up late at night. Straight away I was made to feel at ease and all my concerns were answered. They even asked me to send a picture so they could try and assess without us having to come in, the lady I spoke to in the phone got the vets advice straight away. They gave us great advice, talked us through steps to take until we could see a vet in the morning. It was so very helpful, we are so grateful for their service. I can’t remember the name of the lady I spoke to in the phone but she was brilliant! Feel so confident we have such a great 24/7 service available to us should anything else happen
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Went for a 2and opinion and they made me feel so much better about my options with my dog, the after care following her surgery has been impeccable and I feel so reassured with them treating my dog!
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We have been using pool house vets for many years with our various pets. Always been happy with their service. The vets are so knowledgeable and helpful. Thank you for helping us so many times.
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So helpful and caring. Looked after pur little cat so well
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Very caring and understanding with great vet and nurses. Location is a little difficult but fine after you have been there once
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First class response from all of the team a genuine interest and kindness extended with full explanation of procedures required.
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Fantastic service in an emergency
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Thank you very much for your compassion and understanding in our very difficult decision to let our beautiful girl Meg (dog) find her peace
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They are amazing 😇 angels an have saved my dogs life xxxx
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Excellent vets. Friendly and helpful staff, vets are very knowledgeable and show a genuine care for animals they treat.
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The best 👍
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Very helpful professional staff.
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Always very helpful, out of hours and for routine appointments. Lovely staff and great service. Even offered to give our dog some fuss on random visits rather than at appointments to make him feel more comfortable about going there.
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What a wonderful practice, when we eventually found it, I have no idea where the sat-nav was taking us on the dark evening, we were by a car repair unit and the magic words came out - you have reached your destination
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brilliant hospital! even seen a dog who I was looking after for an emergency csection and the treatment was fantastic... reception staff friendly and very good with dealing with you when it comes to the time to have your beloved pets PTS.
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Beautiful old medieval town unspoilt
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Great service lovely with my dog.
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this vets is so good, that i moved my dog back to them after changing to a different vets when we moved an hour away. it's a long drive however, they are SO personable, not pushy, thorough and we've not met one rude member of staff yet. they have also given me so much time over the phone when I've had worries with my boy late at night. my boy actually loves going to the vets!
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The practice is expensive, but the care, treatment, and overall service is excellent. Fantastic staff too; very reassuring.
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My cat had to go to pool house to recover after surgery they done amazing & my cat was back home within 24hrs .Big Thank you for taking care of my cat .
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Excellent service, been a customer for years.
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