Accord Legal Services Ltd
Latest Reviews
Very helpful and made the process so simple and easy from start to finish. Thanks Debbie.
Source: trustpilot.com
I was dreading making a Will but Sarah made the whole process so easy and simple I really should not have been worried. Everything was explained clearly and I was given time to think about my options. There are upgrades but these aren't pushed: it's just what's relevant to your circumstances.
Source: trustpilot.com
Carol was very helpful and informative. She did not try and push products which we did not require and was able to advise us on what we needed. Brilliant service and very satisfied with our service.
Source: trustpilot.com
Carol Dooley was very helpful and although I thought it would be a free service for Keyworkers there are upgrades which cost. Once these were carefully explained by Carol I was happy to proceed. I needed to change a mistake on the document but it was rectified quickly and the whole process was completed in 4 months. Carol was always helpful and efficient and stayed in constant contact.
Source: trustpilot.com
Great service, talked through everying at our pace and not pushy to sell other services
Source: trustpilot.com
Recently had a booking with Carol Dooley whom was very professional, friendly and polite throughout.
Although the initial basic will itself is free, as I’m a healthcare worker, there were also additional add on costs to which you’re not aware of at the time. Although there was a lot of information to retain, I was given further options to choose, add and purchase as I feel necessary at a later date.
I now have peace of mind that my son will be ok and Just waiting on the final paperwork to be sent through to myself.
Thank you Carol and the team for your services.
Although the initial basic will itself is free, as I’m a healthcare worker, there were also additional add on costs to which you’re not aware of at the time. Although there was a lot of information to retain, I was given further options to choose, add and purchase as I feel necessary at a later date.
I now have peace of mind that my son will be ok and Just waiting on the final paperwork to be sent through to myself.
Thank you Carol and the team for your services.
Source: trustpilot.com
I was recommended to contact this company via work and I was dealt with by Sarah Danbury. Sarah was lovely, friendly and informative when it came to writing my will.
Source: trustpilot.com
Sarah Danbury was knowledgeable and efficient. Reccomend Sarah for a will service.
Source: trustpilot.com
We originally took out a basic Will through their key worker offer in 2020. We recently had another baby and arranged a telephone appointment with Carol Dooley. Carol was very helpful and clearly explained all options available to us. We opted to ‘upgrade’ to trust options to ensure our children and assets are well protected. Carol kept us informed throughout the process and we are pleased with our decision to use Accord.
Source: trustpilot.com
Telephone interview with Sarah Danbury last night
Very helpful and knowledgeable and also personable.
No pressure with anything which is good.
We feel a bit bamboozled by all the options but it was interesting to learn that there are options that can protect our estate and our daughter’s inheritance.
Thank you Sarah- we will think about it all.
Very helpful and knowledgeable and also personable.
No pressure with anything which is good.
We feel a bit bamboozled by all the options but it was interesting to learn that there are options that can protect our estate and our daughter’s inheritance.
Thank you Sarah- we will think about it all.
Source: trustpilot.com
Accord have been incredibly helpful / accommodating with regards to making my will.
Due to unforeseen circumstances I had to re-arrange twice at short notice and Jodie managed to find me a convenient appointment each time which was greatly appreciated.
Carol who took me through the process was very friendly, professional, knowledgeable and helpful assisting me in getting the right will for my personal circumstances.
Very happy with everyone I’ve spoken to at Accord and the service I have received.
Due to unforeseen circumstances I had to re-arrange twice at short notice and Jodie managed to find me a convenient appointment each time which was greatly appreciated.
Carol who took me through the process was very friendly, professional, knowledgeable and helpful assisting me in getting the right will for my personal circumstances.
Very happy with everyone I’ve spoken to at Accord and the service I have received.
Source: trustpilot.com
Received my first telephone appointment call from Sarah Danbury this afternoon, not only was she prompt, she was polite, knowledgeable and empathetic towards my situation. Having never even discussed this kind of thing before, she guided me through the different options available to me, providing reassurance throughout. I have requested time to discuss with family members prior to making my final decision, this was accepted without any issues, allowing my to wait until the new year, however stressing her availability to contact her with any queries or concerns at anytime. A pleasant conversation and a lovely lady. Looking forward to speaking again in the new year.
Source: trustpilot.com
Recently put a Will together with Sarah Danbury who was extremely helpful. There were some difficulties at my side along the way but Sarah was patient and didn’t pester. She was professional throughout and we eventually finished it, ready to be drafted. I would recommend her services to anyone who needs a will.
Source: trustpilot.com
Sarah Danbury was extremely knowledgeable and went through the whole process slowly enabling us to understand exactly what we were purchasing. She had a genuine friendly manor and I now see her a friend. She was especially good with my Mum whom struggled initially to understand the process. Sarah showed empathy, understanding with none of the hard sell I have experienced previously with other companies. When it clear my Parents were unsure she didn't pressurise them but allowed them the time to have a think and discuss it with family before committing. I would really recommend her and will certainly be using her again for further legal services.
Source: trustpilot.com
Had my appointment with Carol Dooley and she was wonderful. Very knowledgeable, sensitive regarding my situation, easy to talk to and a pleasure to work with. My will ensures my children are looked after. Thank you, Carol.
Source: trustpilot.com
Excellent Service and Knowledge
Sarah DANBURY contacted me to arrange my will. I was worried about arranging the will and how to protect my finances to ensure they end up with my children. Sarah has plenty of experience in this area of work and outlined all the options available - offering options and answering queries to allow me to chose. I have picked a product and asked for comparisons' between the options so ensure I was making the best choice. Sarah was chatty, pleasant, professional and very knowledgeable. The process was easy for me and I did not need time to consider I instructed to arrange my will and the extra parts as I had full faith in what Sarah was telling me - based on this interaction I would recommend accord and Sarah to family and friends
Sarah DANBURY contacted me to arrange my will. I was worried about arranging the will and how to protect my finances to ensure they end up with my children. Sarah has plenty of experience in this area of work and outlined all the options available - offering options and answering queries to allow me to chose. I have picked a product and asked for comparisons' between the options so ensure I was making the best choice. Sarah was chatty, pleasant, professional and very knowledgeable. The process was easy for me and I did not need time to consider I instructed to arrange my will and the extra parts as I had full faith in what Sarah was telling me - based on this interaction I would recommend accord and Sarah to family and friends
Source: trustpilot.com
Spoke to Sarah today to write up my free will and she was lovely. Really informative and gave me good advice. I paid for some extra bits which was fine - it can’t all be free! But my mind was put to rest if I need to change anything.
I was advised it can take a while to receive and that if it doesn’t come by a certain date to get in touch. I feel much better knowing I have a will should anything happen to me.
I was advised it can take a while to receive and that if it doesn’t come by a certain date to get in touch. I feel much better knowing I have a will should anything happen to me.
Source: trustpilot.com
Spoke with Sarah and had a will completed today. Everything was explained clearly and concisely, it’s good to know that my assets are in safe hands once i do pass away! Sarah was very friendly and informative. Highly recommended.
Source: trustpilot.com
They outsource to other companies which now nolonger work with them (Four Seasons) My mother and I each paid £4000 to Accord 6 months ago to open trust funds. We are still waiting for the paperwork. UPDATE since this review matters are now nearing resolution. Accord have been very helpful. I suggest you make certain you are dealing with Accord themselves and not a secondary firm to whom they offload.
Source: trustpilot.com
I initially tried to contact Accord Legal Services for information on my Grandmother's will documentation, I didn't receive any response to my email or follow up call. However after they were made aware of this, they investigated the issue and it was due to the IT filters that the email with attachments was not received. They apologised and were helpful going forwards with this case. I would recommend following up any emails to avoid a delay or important information being missed.
Source: trustpilot.com
I had my initial consultation with Ian today, he was extremely professional and assisted with my Basic will through the Key worker free scheme.
I will update the review as/when the documents arrive.
Many thanks to Accord Legal Services & Ian B
I will update the review as/when the documents arrive.
Many thanks to Accord Legal Services & Ian B
Source: trustpilot.com
Bit of a bumpy start trying to get the free service for NHS professionals offered and not getting any reply until I left a negative Trust pilot review which triggered a reply (so -1 star for that). This was improved by Debbie when she got in touch and provided us with a bespoke thoughtful consultation with supportive communication and follow-up. If the initial response had happened without a Trustpilot review and we’d have had Debbie from the start, this would be a perfect five star review, because her work was absolutely perfect and cannot be faulted. Unfortunately, part way through this service before the process was complete I was contacted by someone else at Accord saying they hoped I was now happy and asking I change my review. This is quite a disappointing action as this premature pestering approach gave the impression the only reason we were paid attention to was to try and get us to change the review, not to actually do good work—which Debbie really did, and from a customers perspective this actually undermined that.
I am mindful that we got something for nothing here, go a ‘good’ 3 star overall, for something which for a free service that would have left us very easily pleased, could really have been an easy five star if they’d initially replied and not pestered us to say nicer things halfway through the job.
I am mindful that we got something for nothing here, go a ‘good’ 3 star overall, for something which for a free service that would have left us very easily pleased, could really have been an easy five star if they’d initially replied and not pestered us to say nicer things halfway through the job.
Source: trustpilot.com
Jamie White dealt with my Will. Excellent Consultant in this field, took the time to explain everything to me, arranged so that my disabilities were taken into account. Detailed description and explanation of the final submission for my Will.
I am very grateful for Jamie's help and thank him big time - frank
I am very grateful for Jamie's help and thank him big time - frank
Source: trustpilot.com
I found my experience very pleasant and helpful. It was sincere and practical which matched what I needed to know and hear. I appreciated the expert advise and guidance. Thank you.
Source: trustpilot.com
Excellent service from Ed Stojanovic. Very friendly and took time to explain everything as much as we needed. Set up my and my wife’s wills, LPA and family trust. Very complicated to us it seems but very smoothly handled by Ed and his team at Accord. Highly recommended and will not hesitate to use again.
Source: trustpilot.com
