Harrow Libraries Modernised
19th April 2011
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The machines mark the beginning of a modernisation project that will keep the borough's libraries open and improve customer service by freeing up staff

from admin duties. Harrow Council is installing technology in all 11 branches this year, the project will save £1.1m a year.

Geoffrey Porter from Pinner was the very first resident to use the new self-service library machines in his local branch. Pinner Library is the

first to have the new technology installed as part of the modernisation programme.

"I was guided through it this time, but it seemed fairly intuitive to me. It seems to prompt you at each step. I look forward to using it again in the future and having a proper look at how it all works."

Husband and wife, Harry and Frances Gamp were also among the very first library members through the doors when the branch re-opened with the new machines on Thursday 14th April.

"It was easy. I don't see there being a problem and there seemed to be plenty of people around to ask for help if you need it. I'm sure we will get used to it in no time."

Additional staff are on site and will remain in place for the next few weeks to show visitors how easy it is to use the new machines.

The machines which are similar to self service checkouts in supermarkets allow customers to take out, return and renew books, CDs and DVDs. Customers

can also pay loan and overdue charges, without having to wait for a member of staff to become available.

Cllr Rekha Shah, portfolio holder for community and cultural services, said:

"The opening of the first self service branch in Pinner is just the beginning for Harrow. We are passionate about libraries in this borough and the council

supports the community's will to keep all our branches open.

Government cuts put pressure on all our services, but by introducing this new system we can continue to provide a great library service. I want to thank residents for bearing with us during the change over, their patience will be rewarded with a modern service to be enjoyed for future generations."

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