In a very mature and calm fashion, she was able to provide all the information that the call taker asked of her, including her mother’s name, address and details about her general health and health history. The brave little girl followed every single instruction and continued to check on her mother’s breathing and state of consciousness throughout the call.
She let a local policeman in and led him to her mum, shortly after which time the ambulance crew arrived and began to treat her.
All the staff from South Western Ambulance Service who had contact with Tianna are extremely impressed with her actions that day, which made all the difference to her mother.
Vicki Fallding, an Emergency Medical Advisor working in the Trust’s Clinical Hub in Exeter handled the 999 call Tianna made and said: “I was surprised at how mature and calm she was. It was like speaking to a much older child. I’ve spoken to adults who, in similar circumstances, are very distressed and not always able to answer all the questions.
“Not only was she able to answer the questions I posed to her, but did so in such a clear and concise manner. We were all so impressed with the level of detail she was able to provide and would definitely encourage all parents to teach their children how to get help for them should a similar situation arise.
“Well done to Tianna and I wish her mum a swift onward recovery.”
Graham Jenkin, a Specialist Paramedic who treated Tianna’s mum said, “Tianna was not only able to get her mum help successfully and provide us with the information we required, but was also able to signpost us to other family members and we are so impressed at the way she remained so calm and helpful throughout the entire incident.
“Finding her mother unconscious and bleeding could not have been easy for her, but she really did take it all in her stride and on behalf of the Trust I’d like to express our admiration for the way she dealt with a very difficult situation. I hope that her mum gets better very soon.”
Jazmin, Tianna’s mum is extremely proud of her daughter and commented, “Tianna’s step-dad taught her what to do in an emergency situation. He works away and expressed upon her the importance of knowing what to do.
“I am very proud and also very lucky that she was with me and knew exactly what to do.”
The incident happened on 13th January 2015.
