The departing sub-zero temperatures across the region as left us a number of rolling issues working their way up from Cornwall and now into Devon.
Our teams have been working around the clock for the last 72hrs in difficult conditions to identify and deal with the issues affecting customers supply. Our efforts have been hampered by the adverse weather and extreme conditions we are working under. The issues are region wide, but the situation has improved in Cornwall as our teams get on top of detecting and repairing major leaks.
Customer Services Manager Jo Ecroyd said: “During very cold weather, frozen pipes can be a problem for our customers. But with the thaw we have seen a rise in the number of burst pipes both on our customers’ own pipe work and across the mains network.
“Customers can help themselves and us by identifying whether the problem is inside their house or not. If the leak or burst is on their own pipes, the best thing to do is to call a plumber. However if you and your neighbours are out of water or losing pressure, that could be a sign of a burst or leaking mains pipe and we need to hear about it to start helping you.
“We are very aware that some of our customers have already experienced interruptions to their water supplies caused by burst mains which we are managing to repair, but due to the large number of bursts it is making progress slow.”
“Currently we have supplied alternative water supplies at locations in the Bradworthy, Kilkhampton, Woolfardisworthy and Hartland areas which have no water, find out more here and via our In Your Area service.”
“As we locate and undertake repairs we may need to interrupt water supplies, but we will update all impacted areas.
“Where customers are out of water for significant periods because of bursts on our network, we are contacting customers who we are aware need water for medical conditions and arranging to deliver bottled water where possible.
“We would also like to ask customers to check their own pipe work for leaks or if their outside taps may have been left running by the freezing conditions.”
If you need to report a burst main or leaking pipe outside your home, please call South West Water on 0344 346 2020. If you have leaking water or frozen and burst pipes inside your property please call a local plumber.
What to do if you discover a problem:
There is more cold weather advice on the South West Water website: www.southwestwater.co.uk/getreadyforwinter
Member since: 27th February 2014
Hi, I am Colin Slade, I am the New Business Manager here at thebestof Exeter and I handle lots of the PR and News stories for our clients