South West Water is advising customers to be prepared for more cold weather predicted for this weekend across the south west.
Customer Services Director Jo Ecroyd said: “During very cold weather, frozen pipes and the subsequent thaw can be a problem across both customers’ own pipe-work and across the mains network.
“Customers can help themselves and us by identifying whether the problem is inside their house or not. If the leak or burst is on their own pipes, the best thing to do is to call a plumber. However if you and your neighbours are out of water or losing pressure, that could be a sign of a burst or leaking mains pipe and we need to hear about it to start helping you.
“We would also ask customers to check that their garden taps are turned off and not using water.”
If you need to report a burst main or leaking pipe outside your home, please call South West Water on 0344 346 2020. If you have leaking water or frozen and burst pipes inside your property please call a local plumber.
In the event of a leak, we advise checking our InYourArea webpage:https://www.southwestwater.co.uk/inyourarea/ and our social media accounts for the latest updates. Affected customers on our database will also receive a text.
What to do if you discover a problem:
There is more cold weather advice on the South West Water website: www.southwestwater.co.uk/getreadyforwinter
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