The milder weather after the recent sub-zero temperatures across the region is certainly welcome – but also poses its own problems.
South West Water is advising customers to be prepared for an increase in burst pipes caused by the thaw.
Customer Services Manager Jo Ecroyd said: “During very cold weather, frozen pipes can be a problem for our customers. But when the thaw comes, we are likely to see a rise in the number of burst pipes both on our customers’ own pipework and across the mains network.
“Customers can help themselves and us by identifying whether the problem is inside their house or not. If the leak or burst is on their own pipes, the best thing to do is to call a plumber. However if you and your neighbours are out of water or losing pressure, that could be a sign of a burst or leaking mains pipe and we need to hear about it to start helping you.
“We are very aware that some of our customers are already experiencing interruptions to their water supplies caused by burst mains which we cannot see while the ground is covered by snow. Because of the snow and icy conditions these areas have also been difficult to access. Whilst working safely our people have been working around the clock, often on foot, to identify where these burst are.
“As soon as we are able to locate each burst we will undertake repairs. When this happens we may need to interrupt water supplies. With this in mind we would suggest customers store some water just in case.
“Where customers are out of water for significant periods because of bursts on our network, we are contacting customers who we are aware need water for medical conditions and arranging to deliver bottled water where possible.
“We would also ask customers to check that their garden taps are turned off and not using water and to use water wisely at this time.”
If you need to report a burst main or leaking pipe outside your home, please call South West Water on 0344 346 2020. If you have leaking water or frozen and burst pipes inside your property please call a local plumber.
What to do if you discover a problem:
There is more cold weather advice on the South West Water website: www.southwestwater.co.uk/getreadyforwinter
Member since: 27th February 2014
Hi, I am Colin Slade, I am the New Business Manager here at thebestof Exeter and I handle lots of the PR and News stories for our clients