You have been brilliant and a credit to estate agents
We will pass on our gratitude for your work to your manager
In September 2016, Chris and Sue S said:
Just to say a huge thank you for the service that you and the team have given us in relation to the sale of our home.
We felt that you have gone above and beyond what we would have expected in assisting our sale and purchase to go through.
We felt reassured by your updates and the behind the scenes negotiating that you did on our behalf.
You have helped to make a very stressful time more bearable.
As you know we are happily recommending you to all our neighbours.
In September 2016, Gill O said:
I want to give some feedback as the service you provided in my view was excellent even in the challenging circumstances and during my somewhat emotional times!!
Your relationship management skills in my view are outstanding and i wanted to let you know this. More often than not this skill is over Looked in your industry for hard sales, when in fact this does not often work.
I told Susan that you are an absolute asset to the team and have given me faith again in personal agent, which in itself is an achievment :-)
i wish you all the sucess in the future in a career that i believe you Will go far
In June 2016, Dawn B said:
100% Excellent! I can't recommend highly enough. Not only did they surpass expectations in getting people through the door and keeping us updated at all times, they truly came into their own after we accepted an offer. I've bought and sold about a dozen properties over the years and normally once the offer's in it's a case of you having to chase the agent to get updates. Not so here. Chris Titchener their Sales Progression guy was Absolutely Brilliant and couldn't have worked harder and kept us in the loop constantly. Definitely Recommend.
In January 2016, Lee D said:
I wanted to pass on my thanks to your team for the effective and professional way in which you managed the sale of my property.
Throughout the whole process you kept me informed and offered sound advice and guidance when needed, which without a doubt, resulted in a successful sale. The 'Personal' Agent is an apt name, as I felt you went above and beyond in the service you offered me.
Thanks again for all your help
Renting through the Personal Agent has been an absolute pleasure. Lily has always responded promptly and professionally to any issues we've had. Very friendly and always happy to help, this has by far been my best experience of a managing agent. Highly recommended!
I just wanted to thank you and all your team again for the wonderful job you have done from speedily getting my property on the market (and making it look so lovely!) to supporting me through all the nightmare with my buyers. You have done an amazing job and were always prepared to go the extra mile. Thank you so much and have a great Christmas!
Personal Agent Shave been very supportive and helpful at all times. Every request is treated very professionally and effectively. Lily the properly Manager has been tremendously helpful and proactive with my requests. I highly recommend them for their quality service.
I have recently rented out my property through Personal Agent and am very happy with their service. All the people I have dealt with have been very helpful, pleasent and full of good advice. I would definitely use them again and recomend them.
As a landlord, I have been extremely happy with every aspect of service provided by The Personal Agent. I have purchased and let property through their very experienced team and would not hesitate to recommend their services to landlords and tenants alike.
I have been a tenant in a property managed by The Personal Agent for the last year. Our property was in Epsom and the team at the local office have been helpful and courteous whenever we have needed them. I see no reason for any concern when renting a property through them and the deposit was returned in full, quickly at the end of our stay. Recommended.
It has been an absolute pleasure having The Personal Agent manage the flat we rent. They have been very efficient, professional and friendly over the last two and a half years we have been living in the property. They always respond very quickly to queries and requests. We have had nothing but a very positive experience with them. If you can get a property to rent with The Personal Agent as managing agent, I would highly recommend it! Outstanding service.
Staff in the Lettings Team have provided a friendly, efficient, professional service right from the beginning of the process. Always keeping me up to date. Highly recommended!
In August 2015, James T said:
I just wanted to say thank you to the both of you for the work and effort that you both put into the purchase and sale of our house.
I think it is fair to say it was a very long drawn out process for lots of different reasons but we got there in the end.
Both your efforts to push things over the line were very much received and you made the difference.
We have settled well into Seaforth and hope to spend many happy years there. When the time is right to move on again, I shall give you a call!! Hopefully, you will want to deal with us again…..
In August 2015, Amit S said:
Thanks for your help on the sale and purchase mate, have no issues in recommending you guys and have been doing so to friends locally
In August 2015, Joti K said:
Andrew, Richard and Rupert - We've not spoken before but just wanted to send a note to thank Tom and Carlo for their efforts whilst we were looking for a property in Epsom. A few weeks ago we had an offer accepted on 54 xxxxxx and are absolutely delighted with the professionalism that both Tom and Carlo showed every time we had any contact with them. They came across as knowledgeable about the local area, were enthusiastic about helping us find the right property, and kept us regularly updated with new properties that came on the market. In addition, always friendly, approachable and efficient.
We are now in the next stages of the house buying process working with Chris, and look forward to everything continuing to progress quickly and smoothly.
Thank you for the efforts so far, and we will keep you updated.
Joe and the team at Personal agent have provided an excellent service. They made the stressful process of moving house much easier and I have been particularly impressed with how quickly they have dealt with questions and paperwork. They have been much better than other agents we have used in the past
Personal Agent has provided me so far with an excellent service right from the beginning. Staff is very resourceful and amicable at all times and the intermediation with the landlord has been effective. I am very pleased with service and I would definitely recommend them
In July 2015, Gary S said:
Now we have finally exchanged contracts, I would like to thank you for all the excellent work you did to secure a sale on our property. There are two other people who have been outstanding, firstly Emily at the Stoneleigh office who has been great all the way through, but I must say a very big thank you to Paul from the Stoneleigh office who went above and beyond when we lost our house on the first occasion. He really has been superb, and would you please pass on my thanks to them. I am immensely grateful to them both.
I still can’t believe after all this time that we’ve actually gone and done it!
Many thanks once again.
In June 2015, Caroline K said:
I understand the agent for the bungalow we are trying to secure has been in touch with you this morning - he commented that you were very nice and very helpful :-) We already knew that of course, but now a SALES person too lol!
Although it's really hard waiting to hear about the bungalow, we trust that the outcome that is meant to be will happen, whatever that may be...
Thank you Emily and we will of course keep you updated.
And a HUGE thank you again for what you achieved for us yesterday - I'm sure all the PA team know what a 'gem' and an asset they have in you
In June 2015, Jo T said:
we both want to thank everyone at the Personal Agent for all your help and reassurance. From the moment we decided to place our house on the market up until now everyone at PA has been so helpful and supportive throughout, we didn't feel like a number, the service really did feel personal!
Thank you to everyone :)