The Personal Agent - Estate Agents
Latest Reviews
I would like to express my sincere thanks to Callum for the outstanding service he provided throughout our property search. He went above and beyond to help me and my friend find the perfect place.
From the very beginning, Callum was professional, friendly, and highly knowledgeable. He arranged and attended multiple viewings, kept us well informed by email, and provided detailed information about each property. Any questions or queries we had were dealt with promptly and efficiently, and nothing ever seemed too much trouble. His excellent communication, attention to detail, and commitment to providing exceptional customer service really stood out. Callum is a real credit to the Personal Agent team, and I would highly recommend him to anyone looking for a dedicated and reliable agent. Thank you again, Callum, for all your hard work and support, it was genuinely appreciated.
From the very beginning, Callum was professional, friendly, and highly knowledgeable. He arranged and attended multiple viewings, kept us well informed by email, and provided detailed information about each property. Any questions or queries we had were dealt with promptly and efficiently, and nothing ever seemed too much trouble. His excellent communication, attention to detail, and commitment to providing exceptional customer service really stood out. Callum is a real credit to the Personal Agent team, and I would highly recommend him to anyone looking for a dedicated and reliable agent. Thank you again, Callum, for all your hard work and support, it was genuinely appreciated.
Source: trustpilot.com
Hi Rosie,
Thank you so much for showing me around the properties today. I really enjoyed the viewings, and you were so friendly, professional, and helpful throughout. You made the whole experience feel relaxed and enjoyable, and I really appreciated all the time you took to answer my questions.
I’ll definitely be leaving you a well-deserved five-star review. Wishing you a lovely week too, and thanks again for all your help!
Kind regards,
Jim
Thank you so much for showing me around the properties today. I really enjoyed the viewings, and you were so friendly, professional, and helpful throughout. You made the whole experience feel relaxed and enjoyable, and I really appreciated all the time you took to answer my questions.
I’ll definitely be leaving you a well-deserved five-star review. Wishing you a lovely week too, and thanks again for all your help!
Kind regards,
Jim
Source: google.com
I have received timely reminders of upcoming deadlines and my requests have been promptly actioned.
Source: trustpilot.com
I had an excellent experience with this estate agency at Banstead while selling my property. From start to finish, the team was professional, attentive, understanding, and genuinely supportive throughout the entire process.
John Ryan and Mark Floyd were always prompt in responding to any questions or resolving any issues that arose, making what could have been a stressful experience feel much more manageable. Their communication was outstanding—they kept both the buyers and sellers informed at every stage, ensuring everyone was up to date and knew what to expect.
What impressed me most was their ability to remain calm, patient, and respectful, even when challenges arose. They handled every situation with professionalism, integrity, and a positive attitude, helping to keep the process moving smoothly.
I truly appreciated their dedication, efficiency, honesty, and commitment to providing excellent customer service. Their expertise and attention to detail gave me complete confidence throughout the sale. I would highly recommend them to anyone looking to buy or sell a property.
John Ryan and Mark Floyd were always prompt in responding to any questions or resolving any issues that arose, making what could have been a stressful experience feel much more manageable. Their communication was outstanding—they kept both the buyers and sellers informed at every stage, ensuring everyone was up to date and knew what to expect.
What impressed me most was their ability to remain calm, patient, and respectful, even when challenges arose. They handled every situation with professionalism, integrity, and a positive attitude, helping to keep the process moving smoothly.
I truly appreciated their dedication, efficiency, honesty, and commitment to providing excellent customer service. Their expertise and attention to detail gave me complete confidence throughout the sale. I would highly recommend them to anyone looking to buy or sell a property.
Source: trustpilot.com
Renting through The Personal Agent has been a breeze. We had some minor issues that Becky Moore was quick to help us resolve. Great work!
Source: trustpilot.com
Very professional and easy to work with- we received lots of communication throughout the sale process and were thrilled that The Personal Agent found us a buyer so quickly.
Source: trustpilot.com
Always quick and friendly communication from those I have spoken to at Epsom, in Stephanie for my current flat and Chris for the next home.
Would recommend others to use these agents.
Would recommend others to use these agents.
Source: trustpilot.com
I can’t thank Stephanie enough for everything she’s done for us. She’s been so helpful from the very beginning, always keeping us informed and replying quickly whenever we had any questions. Nothing was ever too much trouble.
At the end of the tenancy, Stephanie really went the extra mile. She took the time to speak to the landlord and explain why it wouldn’t have been fair to make deductions from the deposit, as the property wasn’t professionally cleaned and the garden wasn’t tidy when Bree moved in. Thanks to all her hard work, Bree is now getting her full deposit back.
It’s been such a pleasure dealing with someone who is so professional but also kind, understanding and easy to talk to. She made what could have been a stressful process so much easier.
Thank you again, Stephanie. I wouldn’t hesitate to recommend you and The Personal Agent to anyone.
At the end of the tenancy, Stephanie really went the extra mile. She took the time to speak to the landlord and explain why it wouldn’t have been fair to make deductions from the deposit, as the property wasn’t professionally cleaned and the garden wasn’t tidy when Bree moved in. Thanks to all her hard work, Bree is now getting her full deposit back.
It’s been such a pleasure dealing with someone who is so professional but also kind, understanding and easy to talk to. She made what could have been a stressful process so much easier.
Thank you again, Stephanie. I wouldn’t hesitate to recommend you and The Personal Agent to anyone.
Source: trustpilot.com
We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded promptly to our emails and questions and has been patient and supportive whenever we've needed assistance. Her excellent communication and willingness to help have made settling into our new home much smoother and far less stressful.
Source: trustpilot.com
I use the personal agent to manage my property. Recently had a minor issue where some repairs were needed. Becky Moore was incredibly helpful and efficient in getting the issue rectified for both myself and the tenant.
Source: trustpilot.com
Amazing experience with Rosie! She was knowledgeable and kind enough to give us a ride to our property visits.
Source: google.com
Excellent viewing with Daniel today. Polite and professional and was able to answer our questions about the house.
Source: google.com
Stephanie dealt with my issue, and kept me informed all the way through. Everyone happy all round.
Source: trustpilot.com
I have had a very positive experience with Personal Agent in selling my house. I have found staff to be very friendly and also very responsive to any issues or enquires I have had in the sales process.
Source: google.com
I attended a viewing with Rosie and she was really lovely and welcoming. Overall, good experience with the Personal Agent so far :)
Source: google.com
Very knowledgeable of the area and the property. Explained details around the house very well.
Source: google.com
I cannot recommend the Banstead branch highly enough. Selling and buying a home in this climate certainly isn't easy, but all team we dealt with from the start have helped in every way possible to make the process as easy as possible.
A big shout out to John. John’s communication throughout has been excellent. What truly sets him apart is his professional approach to problem-solving he simply gets things done and gives sound advice. It has been a pleasure to work with someone so efficient and proactive. We are so thankful for all his help throughout the process so far.
I will not hesitate to recommend the Personal Agent to anyone selling their home, and if you are buying a home through them, you are in safe hands too. A huge thank you to the Banstead branch!
A big shout out to John. John’s communication throughout has been excellent. What truly sets him apart is his professional approach to problem-solving he simply gets things done and gives sound advice. It has been a pleasure to work with someone so efficient and proactive. We are so thankful for all his help throughout the process so far.
I will not hesitate to recommend the Personal Agent to anyone selling their home, and if you are buying a home through them, you are in safe hands too. A huge thank you to the Banstead branch!
Source: trustpilot.com
Stephanie was very helpful through the whole moving out process. She explained everything very clearly to us and made the whole experience much less stressful. A lovely person to deal with.
Source: trustpilot.com
Professional, friendly and informative viewing hosted by Alice. Highly recommended
Source: google.com
Hi, I have been renting my flat twice with the Personalagency in Epsom help. I am very happy, as the staff especially Mrs, Natasha Sanches was very, very helpful.
They look after ne and tenants as well.
Thank you the Personal Agent very much.
Regards,
Hanna Alleway- Hayes
They look after ne and tenants as well.
Thank you the Personal Agent very much.
Regards,
Hanna Alleway- Hayes
Source: trustpilot.com
Excellent service
Source: trustpilot.com
Becky Moore ( property management lady) she is an adorable women who helped us when we were in a stressful condition.
She did help and supported us in resolving the flooding issues in my flat, as well as arranging for the ceiling repair after it fell off. She kept me informed throughout the process, responded promptly to my concerns, and worked hard to ensure everything was dealt with as quickly as possible even multiple out of hours call outs and late working nights to ensure it was resolved.
Her professionalism, communication, and dedication made a stressful situation much easier to manage. I really appreciate all her efforts and the excellent service she provided.
I’m so glad that I have her as my property management coordinator.
She did help and supported us in resolving the flooding issues in my flat, as well as arranging for the ceiling repair after it fell off. She kept me informed throughout the process, responded promptly to my concerns, and worked hard to ensure everything was dealt with as quickly as possible even multiple out of hours call outs and late working nights to ensure it was resolved.
Her professionalism, communication, and dedication made a stressful situation much easier to manage. I really appreciate all her efforts and the excellent service she provided.
I’m so glad that I have her as my property management coordinator.
Source: trustpilot.com
Really friendly and a fantastic experience
Source: google.com
Just arranged a new tenancy with the personal agent, natasha Sanchez was such great help from start to finish, highly recommend!
Source: trustpilot.com
The whole process with The Personal Agent has been excellent. From our first contact with Richard, the quality video, and to viewings and feedback from Ray, Chis etc, has all been fantastic.
Sarah, in aftersales has also been excellent. She always responds swiftly to queries and helped reassure us through a stressful process. We would thoroughly recommend the team at The Personal Agent.
Sarah, in aftersales has also been excellent. She always responds swiftly to queries and helped reassure us through a stressful process. We would thoroughly recommend the team at The Personal Agent.
Source: trustpilot.com
