Just wanted to say a huge Thank You to Personal Agents Epsom including Richard Dignace for his time and guidance when we contacted him for advise regarding an extension in 2016.He has been extremely knowledgeable and helpful.We contacted Richard again in 2021 when we decided to move.
After few attempts with other estate agents,giving up we finally reached out to The Personal Agents in 2023 .
We had the opportunity to meet Gareth from Epsom branch for valuation.He was extremely professional, friendly,kind and efficient.After meeting almost all the local estate agent representatives we decided to go ahead with Personal Agents this time to sell our house.Gareth was extremely generous regarding his time even when I seek advise on the properties we were viewing with other estate agents.
We were unlucky finding a house to move in due to a tight budget.Our offers were almost always outbid .We finally had offer accepted for few properties,paid for two structural surveys and solicitor costs without proceeding to completion due to structural problems picked up in the survey.During this process we lost our buyer who was patiently waiting for us to find a house.
Chris Shaw took over and it wasn't long before we found another buyer.Chris was extremely professional, knowledgeable, thoughtful and kind when we were extremely stressed out and near giving up on home move adventure.
Morgan was assigned as our personal case advisor who dealt with our case till completion.He is a bright individual with tons of potential, extremely patient and professional.
Our completion was very complex due to probate related problems and our buyers mortgage offer expiring.We were working on a deadline .

It was a rollercoaster ride and The Personal Agents Epsom were fabulous and amazing during the whole process.Not only they found us a buyer within weeks but also a lovely new home 😇 which was an impossible task considering our situation.It would not have been possible without there expertise ,kindness and professionalism.

We met many estate agents during this process but Personal Agents by far are the best because they treat their clients with respect.They understand the stress related to home move and treated us as individuals.

I also wanted to highlight Rosie and her excellent customer service.

We are also very grateful to Ignite for the mortgage advise and would like to say special thanks to Emma Rowe and Mike Poskovic .
Once again Thank you so much!!!

We really appreciate your help and thank you for being part of our journey!!!

Rosie showed me round and she was lovely, didn’t rush me and answered all of the questions I had re the property. I’ve already arranged a second viewing for next week!

We had a viewing with Rosie. She was really helpful in answering all questions about the property and the surrounding areas.

excellent service

Highly recommend this agent especially the letting team. Friendly and helpful staff especially Callum, who found us our rental and never gave up!
Brilliant and easy transaction for renting.

Excellent local knowledge coupled with a great understanding of the property and what we were looking to purchase.

Rosanna went above and beyond to support us with property viewings. She got information quickly and even thought about extra information which would be important, like extra fees to consider. A very friendly and helpful agent. We felt comfortable with her and she was very professional and approachable. Thank you for your help, Rosanna.

Rosanna has been extremely helpful in my search to find a retirement home for my mother in law.

Nice and very helpful..

Agent Rosanna was very helpful plus, provided relevant and useful updates promptly on the property.

The Personal Agents were responsive and accommodating ensuring a quick, smooth purchase. Thanks Sam.

As a Landlord who has used The Personal Agent for many years to let my partners flat, I have always been impressed with their professionalism and sound advice. We have never had any problems previously, but this year we had a tricky situation (not a problem) and they expertly advised us how to deal with it to get the best outcome and their advice was brilliant and the situation resolved quickly and for everyone. Being a landlord is not easy when there is so much legislation now surrounding everything we have to do and laws to comply with which is why you have to know you are in safe hands with people who really know what they are doing and understand lettings really well, and (more importantly) who have the experience to help when the unexpected may happen. I would have always left a 5 star review, but after the help they have given me this year, I would give them 10 stars for going above and beyond. Thanks to all the team and especially Cheryl.

Thanks to Rosie for facilitating our viewing of a property in Epsom. She made it a great experience with her knowledge of the property whilst also giving us plenty of time to take in the surroundings.

Really kind help and support as always from Charlotte! She truly loves her job and cares for her customers. Every time i had problems she promptly has dealt with the matter as she has promised. Always a pleasure to speak to her !

Rosie was great showing us around. Very informative and gave us the time and space to view the property thoroughly, which was greatly appreciated.

A lovely viewing with Rosie, a warm and friendly welcome and she provided me all the information I required. Rosie enabled me to take my time and gave me space to view without any pressure which was appreciated.

Excellent, professional and first class customer care from Anna Marchesi. Anna demonstrated incredible attention to detail when asked any questions in relation the make-up, structure and configuration of the house. She was extremely helpful and knowledgeable in helping to explain some of the niceties around purchasing a house and was always willing to offer a strategic way forward whenever I asked any seemingly challenging or searching questions. Anna combined her professionalism with a genuineness and warmth of personality. I highly recommend her and commend Personal Agent for the excellent all round customer service delivered in the process of viewing a property.

Very happy with the service

A big thank you to Rosie, she was incredibly kind and professional in showing me a property that’s come on to the market. She was also able to assist me with all my queries, and points for next steps. Thanks again!

Used this agency before to sell property. The recent sale was arranged easily and very impressed with the service provided. Will use again and happy to recommend the team.

Rosie and Ray were a great help with the process. Rosie always had a smile on her face and didn't mind how many times we needed to go to the house! Ray gave some sound advice through out the buying process.

Ray & Rosie were outstanding with their warm guidance, patience and reassurance through the buying/viewing process. Ray & Rosie thank you both so much for all your hard work, we appreciated you both.

I have been working with Callum to secure our first rental property. There’s been delays on my end due to house selling process but he’s remained responsive, friendly and helpful. I’d definitely recommend him and the agency.

We had an excellent experience with The Personal Agent. Every agent we dealt with was incredibly knowledgeable and took the time to answer all our questions thoroughly. Their expertise and professionalism are unmatched, they truly know what they’re doing.
Having dealt with other estate agents before, I can confidently say they are by far the best. Just take a look at their reviews, and you’ll see why they’re the obvious choice. No one else comes close to their level of service. On top of that, they offer great value for money. Highly recommended!

The Personal Agent has been managing my property for several years, and I have always found them to be very professional and efficient. Most dealings have been with Michelle, and she always acts promptly and effectively with any query I may have. I would thoroughly recommend ThenPersonal Agent as a management company