I was delighted with the excellent service I received from Ethan Haddon at the Epsom Lettings office. He was always friendly, diligent and enthusiastic when helping me to find a new place to live.

We had a great experience with Rosie, she was professional and knowledgeable.
She made us feel welcome, gave us space to look around without rushing us (even though we were a bit late), and was very helpful about the local area, including schools and parks.

As a first-time buyer, viewing our first ever property, Rosie was lovely. On time, smiley and answered all our questions, as we continue to look for our new home, I wouldn't hesitate to view with The Personal Agent again.

Rosie did a great job showing us around. Very friendly and helped us when the next viewers turned up early and wanted to get in!

We have had several viewings with Rosie and she is always very knowledgeable about the property and able to answer all our questions. She is always on time and professional and friendly. We are impressed!

Would highly recommend The Personal Agent and Chris in particular. We bought a house through him and he couldn't have been better - great expertise & knowledge, and the purchase wouldn't have happened without him.

Great viewings with Rosie!!

Rosie was very friendly and informative and it was a breeze of a viewing

We are giving a 4 out of 5 star review, and it’s important to say this reflects our experience across the full 11-month journey it took to sell our property with The Personal Agent.

At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”

In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.

As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.

Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.

Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.

A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.

Very helpful and professional .

Thank you to everyone at The Personal Agent for a smooth sale. Friendly and knowledgeable team.
Big thank you to Dan and to Sarah, for her proactive and friendly approach to ensure our sale completed with no issues.
Thank you and I wouldn't hesitate to recommend you!

The Personal Agent have been doing an excellent job in managing my property.
Just recently there was a small problem with some damp damage. This was dealt with quickly with a quote being issued immediately and the contractor being sent in promptly to carry out the work. Many thanks to Becky Moore at the Personal Agent for arranging this.

A massive thanks and appreciation to Becky Moore, Property Manager, for making things as smooth and quick as possible when we needed our oven fixed. A brilliant new member of staff addition to The Personal Agent.

Really good buying experience. The agents were always responsive and helpful. Were lovely and knowledgeable on the viewings - felt like they had a purpose rather than just being someone to open a door.

It got really interesting when Sarah, the sales progressor, came into the picture. She would not let my solicitors or the the sellers solicitors waste any time. Kept on top of them and pushed the transaction to complete as swiftly as possible.

Highly recommended for anyone trying to sell their house. They will get it done and all parties will be happy!

Rosie is very patient and enthusiastic, showing us around the property. Great Agent!

Natasha was brilliant. Highly recommend her professionalism and proactive approach.

Rosie Fraser from The Personal Agent Epsom was very welcoming. The agent was on time and gave a good walk through being informative without being pushy.

Rosie was great at accommodating our schedule when it came to viewings and follow-up actions. Friendly team that are responsive and very knowledgeable around the areas they serve!

I had two viewings with the personal agent today, one with Rosie and one with Shannon and they were both well informed, able to answer all questions I had and provided me with details about when things were built and/or installed. They both had a friendly manner and were personable. We also recently sold our place through the personal agent. It was listed quickly and within a few days we had our first viewing booked. We received feedback quickly and were very happy to have it sold within 2 weeks of listing.

Since Personal Agent took over the tenancy management from the previous agent, they've been superb with getting information back to us really helped us with tenancy process. From a renters perspective it's been a delight dealing with Michelle and the team!

The viewing with ruby at the weekend was great and went smoothly

Great viewing, really patient as we looked round, very knowledgeable about the house

It was a long process selling my 2 bed flat in Epsom but Sarah was helpful & always available to talk to & discuss matters I didn't always understand!

I have just sold my property with the personal agent in Banstead. We had various delays and issues with the solicitors, however Mark was brilliant throughout. He got involved numerous times to help speed up the process between the solicitors, right to the very end and even on completion day. Thank you for your help Mark and to everyone at the personal agent who assisted throughout the sale.

A great company to deal with, very helpful staff and special thanks to Becky Moore for speedy responses and help. Keep up the great work.