Becky was helpful and responsive when we reached out to her about a broken washing machine. She made sure to communicate and follow up, even when there was a slight delay with the contractor.

Had a great experience with Rosie who was super helpful and kind!

Beautifully decorated and great location in the college ward area with two garages too. I felt it was quite small entrance area.

Had a viewing today with Rosie. She was professional, punctual and lovely, took her time to answer all of our questions. Thanks again, Rosie.

Rosie was personable and professional throughout our viewing. She made us feel comfortable, answered any questions we had and didn’t rush us or put any pressure on us. Would highly recommend!

Good experience with Rosie

The viewing with Rosie was excellent. She was well informed about the property and highlighted aspects that were important to me.

Professional, knowledgeable, and very attentive throughout the entire process.

Great viewing with Rosie. Very knowledgeable and friendly demeanour!

I contacted Becky Moore at the Epsom office concerning the way that the bills for our rental property are paid and to ask if I could pay them myself rather than having them paid off the monthly rent. I also outlined the extra difficulties this caused me if bills were paid off the rent.
She immediately understood what I was saying and the problems that this was causing me and we agreed a solution that was beneficial to both parties.
Becky was very easy to discuss the situation with and happy to sort out an amicable solution.
Thanks very much Becky

Richard

This was our first viewing with Personal Agent & we have been very impressed with the professional service we received, from the initial phone call to book a viewing to following up afterwards. Rosie Fraser organised our viewing & arrived to meet us on time. She was very knowledgable & informative about the property. We spent a long time looking around, Rosie was very patient & didn't rush us. A very good experience as a potential purchaser.

Callum has been paramount to helping me get back on track with the property, my dealings with him have always been professional and would highly recommend him highly. Great chap.

Becky has also helped with the short dealings I have had with her.

This is my first time in dealing with The Personal Agent, and they have been extremely helpful throughout.

Whilst Ethan dealt with us mainly and was extremely helpful, Natasha in their office was the same when he was unavailable.


They helped us get the place we want and we are now looking forward to moving in there.


Will be looking to use them in the future going forward due to great service.


Thanks team!

I was delighted with the excellent service I received from Ethan Haddon at the Epsom Lettings office. He was always friendly, diligent and enthusiastic when helping me to find a new place to live.

We had a great experience with Rosie, she was professional and knowledgeable.
She made us feel welcome, gave us space to look around without rushing us (even though we were a bit late), and was very helpful about the local area, including schools and parks.

As a first-time buyer, viewing our first ever property, Rosie was lovely. On time, smiley and answered all our questions, as we continue to look for our new home, I wouldn't hesitate to view with The Personal Agent again.

Rosie did a great job showing us around. Very friendly and helped us when the next viewers turned up early and wanted to get in!

We have had several viewings with Rosie and she is always very knowledgeable about the property and able to answer all our questions. She is always on time and professional and friendly. We are impressed!

Would highly recommend The Personal Agent and Chris in particular. We bought a house through him and he couldn't have been better - great expertise & knowledge, and the purchase wouldn't have happened without him.

Great viewings with Rosie!!

Rosie was very friendly and informative and it was a breeze of a viewing

We are giving a 4 out of 5 star review, and it’s important to say this reflects our experience across the full 11-month journey it took to sell our property with The Personal Agent.

At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”

In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.

As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.

Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.

Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.

A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.

Very helpful and professional .

Thank you to everyone at The Personal Agent for a smooth sale. Friendly and knowledgeable team.
Big thank you to Dan and to Sarah, for her proactive and friendly approach to ensure our sale completed with no issues.
Thank you and I wouldn't hesitate to recommend you!

The Personal Agent have been doing an excellent job in managing my property.
Just recently there was a small problem with some damp damage. This was dealt with quickly with a quote being issued immediately and the contractor being sent in promptly to carry out the work. Many thanks to Becky Moore at the Personal Agent for arranging this.