The Personal Agent - Lettings & Management

4.9/5 based on 1342 reviews
Latest Reviews
Ren was very positive, upbeat and extremely helpful and made the communication between me and the seller seamless and smooth. Thank you Ren!
google.com
Source: google.com
We were very impressed when we first met with Richard when he came to value the property and give us great advice that we were looking for. We knew after meeting Richard that it was Personal Agent who we wanted to market our property.

The brochure and video tour that the team put together was so impressive. We were introduced to Joe who was put in charge of the sale and he arranged and conducted the open day which was a huge success with numerous viewings and offers. Joe’s communication with us was excellent and he kept us informed at all times. In fact all members of the Epsom branch were extremely helpful whenever I telephoned.

After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed. She too was excellent throughout.

We would highly recommend Personal Agent, they truly provide a personal and professional service.
google.com
Source: google.com
We've just sold my mum's house through the Personal Agent Epsom and thank goodness we chose them. Everyone from Richard at the initial meeting to Sue in Sales Progression was professional and highly knowledgeable. Best bit - the phone was ALWAYS answered promptly, and calls returned. They also navigated a communication difficulty between solicitors, which really was above and beyond. Thank you.
trustpilot.com
Source: trustpilot.com
We've just sold my mum's house through the Personal Agent Epsom and thank goodness we chose them. Everyone from Richard at the initial meeting to Sue in Sales Progression was professional and highly knowledgeable. Best bit - the phone was ALWAYS answered promptly, and calls returned. They also navigated a communication difficulty between solicitors, which really was above and beyond. Thank you.
trustpilot.com
Source: trustpilot.com
Katie Jenkins has been absolutely brilliant managing the letting of my flat. She was always polite, friendly, efficient and professional, and it’s true to say that nothing was either too much to ask or a problem that couldn’t be solved. She’s a credit to the company & I’d give her 12 out 10 without question!
google.com
Source: google.com
Overall my experience was very good. They were responsive and courteous at every turn.
google.com
Source: google.com
A very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.
google.com
Source: google.com
Had a great experience when Rebekah handled my leaving of my rental. She answered all of my questions and dealt with my case quickly and efficiently. She was kind and easy to talk to, and listened to my concerns. My end of tenancy was completed in a few days thanks to Rebekah, which is so helpful when moving between rentals!
google.com
Source: google.com
The Sales Progressor, Sue Boardman, was outstanding throughout for our sale, with nothing too much trouble to help with. We were against the clock with the Stamp Duty holiday coming to a close, and Sue was pivotal to making our completion happen prior to the deadline . Fully recommend Personal Agent to others.
google.com
Source: google.com
We were very impressed with the friendly approachable and helpful service provided. Very professional and efficient in all dealings with us All staff were great but especially our Sales progression lady Sarah. We would definitely recommend Personal Agent to others. Thank you for making the whole process as stress free as possible.
google.com
Source: google.com
Had a great experience with Personal Agent in an otherwise extremely stressful time of completing before stamp duty holiday. Joe from the Epsom branch was instrumental in the original negotiation of the deal and did a fab job in ensuring timely exchange ahead of 30th June. There were few bumps along the way only because of the urgent nature of the sell but I'm very pleased with the professional nature with which it was all handled and happy with the outcome. Would highly recommend to everyone.
google.com
Source: google.com
Absolutely Amazing, started tenancy with them just before lockdown. Very supportive.
google.com
Source: google.com
The Personal Agent staff were very professional at every point. The sales team were very supportive and approachable; explaining the process extremely clearly and succinctly. While the sales progression continued in the same manner and kept me informed at every point. Thanks.
google.com
Source: google.com
google.com
Source: google.com
google.com
Source: google.com
I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments.
When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort.
Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you
trustpilot.com
Source: trustpilot.com
I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments.
When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort. Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you
trustpilot.com
Source: trustpilot.com
Thanks again to the whole team at The Personal Agent Lettings. I'm especially grateful to Katie Jenkins (Property Manager) for the hard work to propose and execute creative solutions. She ensures that the tenants receive the very best service and the property remains in excellent condition.

I have been a very satisfied landlord for over 5 years and received positive feedback from all tenants in the property. I have no hesitation in recommending The Personal Agent team!
google.com
Source: google.com
The staff at The Personal Agent were extremely professional yet friendly throughout our house purchase through them. Sarah in the sales progression team especially was extremely helpful and kept us up to date throughout the process. It made a stressful process a lot easier.
google.com
Source: google.com
Very happy with the services Adam Latter and Sarah Goddard provided. Both were very proactive and Sarah was always quick when responding to any questions I had. Would definitely recommend !
google.com
Source: google.com
We have dealt with the Personal Agent on a couple of occasions and have mixed feelings about their service. We let our flat through them and the lettings team were absolutely brilliant, they were very responsive, very proactive and found us a great tenant paying £100 pcm more than another agent valued our flat for and £150 more than a similar flat in the building that had recently been let by another agent. I would highly recommend them over any other letting agent in the area. We then decided to sell the flat and again the sales team were brilliant, were responsive, kept us fully up to date, generated plenty of viewings and found us an investor who has bought the flat with the tenants in place at a price we were happy with.

Unfortunately, the experience from the point where we accepted an offer has been terrible. We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times. We were often promised that she would return our call and then didn't but would just respond with an email a day later. Emails written to us were full of mistakes an even though we asked to both be copied into the same email this often wasn't the case which did make it seem like she didn't really care. When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions and on more than one occasion we were given information that she openly said had 'guessed' and actually related to a completely different property transaction to our own. We had to do a lot of the chasing of the deal and in our experience the sale was not progressed at all by the agent, all we got was Ren forwarding emails to us that our solicitor had already sent us. When our exchange was delayed one Friday we were explicitly told by Ren she would personally chase it up on the Monday and when we emailed her on the Monday afternoon having not heard from her we received an out of office reply so she clearly had no intention of chasing it up for us. We exchanged over a week ago and have actually now completed on our sale but we haven't had any phone call or even a courtesy email from anyone at The Personal Agent since. Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service.
google.com
Source: google.com
As a buyer I'm happy with their service and them being professional and supportive
google.com
Source: google.com
Ren was absolutely great. After various set backs & hold ups with my sale, she was responsive and efficient in following up on all queries and communication. I am sure things wouldn’t have progressed anywhere near as quickly without her input
google.com
Source: google.com
Selling property with Personal agent was really easy and comfortable.
Especially Ren. He updated progress every week and very fast respond.
So happy and recommend 100%
Thank you so much.
google.com
Source: google.com
Sarah Goddard was particularly helpful and provided an excellent service. She was always polite, always phoned, chased, and did what she said she was going to do and always kept us informed.
google.com
Source: google.com
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