It took us a while to find the right property to rent.
We were lucky to have had Callum as an agent who understood our needs.
Always courteous and outmost professional.
Thank you.

Natasha was brilliant in helping me find a new property. Great communication and knowledgeable member of staff. A real asset to the company.

Very prompt service from becky today at the personal agent epsom, chasing a managing agent late in the day on Friday afternoon,and coming back to me quickly, thank you, jayne Collins.

Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so much easier than our own estate agents that we were selling with. Would definitely recommend using Personal agent especially if you have Sarah on your case. Thank you so much!

I had a very positive experience working with Stephanie Foley the senior letting administrator. She was highly professional, organised, and always responsive to any queries or concerns. Her communication was clear and timely, which made the entire process smooth and stress-free. She demonstrated strong knowledge of the letting process and handled everything efficiently, ensuring all details were managed carefully. I would highly recommend her for their reliability, expertise, and excellent customer service.

Huge thank you to Callum at The Personal Agent in Epsom. My partner and I are new to the area and couldn't view the rental property in person, so Callum kindly sent us a detailed video and helped us book in a follow up viewing once we could travel down. He was attentive and quick to respond throughout the entire process. Love the new place and can't wait to make it feel like home.

Becky has been very helpful, polite and efficient, dealing with the issues I have encountered.

We rent a property through personal agent. We had no hot water and they arranged a plumber to attend within 4 hours, excellent service from Becky. Thank you!

Becky has been incredibly helpful sorting a heating issue for us so quickly ,communication 5*! Thanks Becky

Becky was helpful and responsive when we reached out to her about a broken washing machine. She made sure to communicate and follow up, even when there was a slight delay with the contractor.

I contacted Becky Moore at the Epsom office concerning the way that the bills for our rental property are paid and to ask if I could pay them myself rather than having them paid off the monthly rent. I also outlined the extra difficulties this caused me if bills were paid off the rent.
She immediately understood what I was saying and the problems that this was causing me and we agreed a solution that was beneficial to both parties.
Becky was very easy to discuss the situation with and happy to sort out an amicable solution.
Thanks very much Becky

Richard

Callum has been paramount to helping me get back on track with the property, my dealings with him have always been professional and would highly recommend him highly. Great chap.

Becky has also helped with the short dealings I have had with her.

This is my first time in dealing with The Personal Agent, and they have been extremely helpful throughout.

Whilst Ethan dealt with us mainly and was extremely helpful, Natasha in their office was the same when he was unavailable.


They helped us get the place we want and we are now looking forward to moving in there.


Will be looking to use them in the future going forward due to great service.


Thanks team!

I was delighted with the excellent service I received from Ethan Haddon at the Epsom Lettings office. He was always friendly, diligent and enthusiastic when helping me to find a new place to live.

Rosie was very friendly and informative and it was a breeze of a viewing

We are giving a 4 out of 5 star review, and it’s important to say this reflects our experience across the full 11-month journey it took to sell our property with The Personal Agent.

At the valuation stage, George from The Personal Agent valued the property lower than other agents. At the time, we felt others were more enthusiastic and optimistic, so we initially chose a different agent. However, after just a month, it became clear that George’s assessment of the market had been honest, realistic, and ultimately more accurate. We returned to The Personal Agent because we valued that transparency over inflated promises to “win the business.”

In the early weeks, there were some positives, with 1–2 viewings generated. However, there were also areas that could have been better. Feedback after viewings was sometimes slow to come through, and on one occasion, a viewer was shown around by someone who had never visited our property before, which was disappointing and the feedback we then received probably reflected the individual’s lack of knowledge of our property. We also felt there was some early pressure to reduce the asking price, which we were not comfortable with at the time. Following our refusal to do this, communication dipped slightly for a period.

As a result, of our disappointment of how viewings were conducted, we decided to start conducting viewings ourselves, while still maintaining regular contact with The Personal Agent before and after each viewer they sourced for us.

Towards the end of the year, there was a change in personnel, and John Ryan became our main point of contact. This marked a real turning point in our experience. John’s communication was excellent throughout, his advice was clear and helpful, and he was consistently available and proactive. If our entire journey had been handled at that level, this would easily have been a 5-star review. He is a real asset to the company.

Overall, while there were some inconsistencies earlier on, we want to highlight that George, John, and Mark are individuals we would absolutely recommend. Our less positive experiences seemed to relate to team members who we understand have since moved on.

A slightly mixed journey, but ultimately a successful outcome, and we’re grateful for the honesty and professionalism shown, particularly in the latter stages.

Rosie did a great job showing us around. Very friendly and helped us when the next viewers turned up early and wanted to get in!

Very helpful and professional .

Thank you to everyone at The Personal Agent for a smooth sale. Friendly and knowledgeable team.
Big thank you to Dan and to Sarah, for her proactive and friendly approach to ensure our sale completed with no issues.
Thank you and I wouldn't hesitate to recommend you!

Great place. Loved the garage and 3 beds. Thinking about position as would rather be up in college ward area.

The Personal Agent have been doing an excellent job in managing my property.
Just recently there was a small problem with some damp damage. This was dealt with quickly with a quote being issued immediately and the contractor being sent in promptly to carry out the work. Many thanks to Becky Moore at the Personal Agent for arranging this.

A massive thanks and appreciation to Becky Moore, Property Manager, for making things as smooth and quick as possible when we needed our oven fixed. A brilliant new member of staff addition to The Personal Agent.

Rosie was on time for our viewing, she was helpful regarding details about the property, and she was polite, professional, friendly.

Really good buying experience. The agents were always responsive and helpful. Were lovely and knowledgeable on the viewings - felt like they had a purpose rather than just being someone to open a door.

It got really interesting when Sarah, the sales progressor, came into the picture. She would not let my solicitors or the the sellers solicitors waste any time. Kept on top of them and pushed the transaction to complete as swiftly as possible.

Highly recommended for anyone trying to sell their house. They will get it done and all parties will be happy!

Rosie is very patient and enthusiastic, showing us around the property. Great Agent!