sometimes I feel sorry for David and the amount of times I've randomly pestered him... but he seriously is the first person I go to if I need any information of contacts or networking. Not only does he have a vast networking circle, he is always happy and keen to help. I have known him for (???) years and will continue to do so for the excellent advice he gives. If he doesn't know, he'll know a guy😊 Just brilliant. Thank you for all your hard work.

Having worked in the shop on an event day, I have seen Sam and her staff go above and beyond all normal customer service - if they haven't got it they can get it or would advise where to get it from. Excellent service from excellent staff

For the third year running, I have had the pleasure of face painting for Sam at Paperlane for her Halloween event, meaning I can spend up to 6 hours in the shop during my stay. Sam and the staff all go above and beyond for any customer and nothing is too menial a task to be done. I have witnessed excellent customer service, be it in person or on the telephone and staff always deal with any situation with calm and efficiency.

My very first tweet up at the Afton - not sure what to expect - but so glad I went. All three guest speakers were very informative - giving much to mull over and the venue was great. David, you've done a great job - you work hard and it shows - you had a great turn out and an effortless (it seemed!!) event running smoothly. Well done :-)

Nicola and her team and warm and welcoming and give a very personal service. Full five star treatment to everyone and arrangements that last quite a few weeks :-)

Went into Paper Lane yesterday (Valentines Day Eve) and it was BUSY! Yet Sam and her team still give the personal touch and nothing is ever too much - even the boss goes behind the till in times of queueing 💖 cannot rate them high enough

Sam goes out of her way to make sure everything is 110% without making a fuss. I'm fully endorsing her and her brilliant team and will be only using her services in the future :-) x