Signing of documents All went well without any issues, communication was good. Everything was explained to me very clearly. All the people I spoke with personally or via phone were very friendly and helpful. I definitely would recommend you to friends or family. Thank you

Update: Gaby Hardwicke contacted me following this review and given their response I accept that my experience may not be representative of all clients. They were very concerned about my experience and showed keen interest in clarifying things. I was impressed with this and have amended my review from 3 stars to 4.

Original Review:

Make sure you get a fixed fee.

The solicitors are knowledgeable and responsive, and we did ultimately achieve the outcome we needed. However, we were disappointed by the lack of transparency around pricing throughout the process.

The initial estimate we were given was around £1,200. Compared to other solicitors offering fixed fees of £1500, this seemed very reasonable.

This estimate was later revised to a range of £1,500 - £2,500 as a maximum. After instruction, we received an email advising that the cost was now closer to £3,000.

In the end we were charged approx £3,170 - well over double the original estimate. As the scope of the work had not changed from our first enquiry, this was very disappointing.

To their credit, the firm does provide a detailed breakdown of costs, and it is easy to see from this how the total escalates. You are charged heavily for any contact whatsoever, however small.

We sent an email of two sentences confirming receipt, this incurred a £42 charge. We sent another email simply saying that we would reply later in the week - another £42 charge.

That charge is not to reply. Not to take any action. Merely to receive your email.

When we raised this, these charges were removed, which we appreciated. However, it creates an uncomfortable dynamic where you feel reluctant to communicate or provide updates because even the smallest contact will incur a significant charge. Extremely outdated and bad practice in my view.

The firm also advertises a free introductory call. It’s worth noting that if you go on to instruct them, this call becomes chargeable retrospectively.

In our case, the free introductory call ultimately cost £546. Had this been clearer from the outset, we would have just sent the relevant information by email instead.

The final document we received was largely acceptable, but it was clearly based on a template and contained many spelling and grammatical errors. As pointing these out would have incurred additional charges, we ended up correcting them ourselves. When paying over £3,000 for a document, you would reasonably expect basic details such as spelling and date of birth to be correct.

Overall, we did receive the document we needed and I appreciate the expertise involved. However, the pricing structure feels very outdated and bordering on sharp practice.

Therefore if you do choose to instruct this firm, make sure that you agree a fixed fee in advance.

Professional and friendly Buying and selling houses can be extremely challenging and stressful. My solicitor and her team made the experience a much lesser burden. I was kept informed constantly, always in the loop of what was happening, but work continued behind the scenes to take the burden and stress from me. Kindness, consideration and professionalism in one package is rare but Gaby Hardwicke have it in abundance. I would strongly recommend using them, in fact I’ve already recommended them to friends and family members.

Will update Excellent service. Caring to ensure all personal concerns are covered

Updating our wills Rebecca reviewed all of our optins very clearly and made the redrafting process very strightforward.

Recommended Very happy with the service provided for a written legal Will, drafted swiftly and meticulously by Emily, who I’d also like to thank for her professionalism and advice throughout the process. Highly recommended.

One of the best in town!! Great firm to use to buy & sell your house! Hannah did such a great job. I was amazed at how organised, professional and helpful she was. Things would have gone so wrong without such a talented solicitor.
My husband and I willhughly recommend their services to potential buyers & sellers.

Friendly expert service Good expert advice in relation to assigning IP

Understanding Fully understood situation, given good and helpful advice.

review solicitors friendly and effecient,prompt attention, quick to reply to emalis

Helped us through a very hard time We dealt with a clinical negligence case that stretched over nearly five years - we could not have done it without the help of Gaby Hardwicke solicitors, who successfully helped us to get compensated. Our case was quite complicated and also very personal - it was an extremely emotional time for us with many ups and downs. I cannot stress enough how extremely valuable their expertise was, also in explaining everything to us and making the process somewhat bearable.

Professional and consistent support I received exceptionally professional legal support from Hermione Porter. Clear, calm and consistent

Personal Injury Claim From my very first introduction to Iona Smith and Rebecca Sweetman, I immediately felt I was in exceptionally capable hands.
Their handling of my personal injury claim was outstanding from start to finish. They explained everything clearly, kept me fully informed at every stage, and always made me feel supported and reassured.
Their dedication gave me complete confidence in the process, and I couldn’t have asked for a better experience. I would not hesitate to highly recommend them to anyone in need of legal support.

Excellent David was kind and caring when dealing with the loss of my husband and helping with probate.

Great service!!!! Professional, patient and just what we needed! Thank you

Good service Been five years it worth the wait, all sorted i got what i want could not fault the lawfirm they been very prompt since day one , no delay, i would recommend

Accident claim handled with care and professionalism Good communication throughout our experience and a successful outcome. Would highly recommend.

Just what you need My sister chose well . I had to deal with her estate after she passed away . They helped and guided all the way through . I also found them very reasonable for the work they done . Kept me informed throughout whole procedure. Very happy with everything they done

Redundancy Gaby was really helpful and explained everything really wel

Efficient Very helpful and easy to deal with. Explained everything, and the procedure involved. Would recommend.

Outstanding Support! Hermione was simply fantastic, she made an incredibly upsetting period in my life as stress free as possible. She was responsive, clear and supportive. She guided me expertly through every step, she answered all my questions and I felt in very safe hands at each stage. She was also extremely kind and I would recommend her to anyone!

Shareholder Agreement Positive, William drafted a shareholder agreement after collecting info following an initial consultation. We then met twice to finalise and discuss the pros and cons of any adjustments I suggested. The process wasn't rushed and worked well for us as an SME. We will be back for adjustments as shareholding changes and other entities are tagged in. Next up NDA's and T's & C's

Help with MSA William provided expert, friendly support in drafting a master services agreement covering our cloud, internet, and professional services. Recommended.

Excellent service Hermione helped me through my redundancy settlement,I could not fault her in help,information and keeping me updated regularly until we agreed on the final settlement with my then employer.

Amazing Professional Service Great communicator, awesome service every step of the way, no hesitation to recommemd.