Village Hotel Bury
Latest Reviews
I struggled with my membership app early lockdown, and spoke to customer services to no avail. I messaged on the Village Members facebook group, and Georgina Mellor (I think she's now married) messaged me straight away to resolve the problems, going above and beyond her role on memberships (she doesn't work on systems!!). Gina is a credit to your company.
Source: tripadvisor.co.uk
I joined the Leisure Club in June and spoke to a lady called Gina on the phone. I had lots of questions so she offered to meet with me and show me around the club and answer any questions I had.
On arrival she was waiting and showed me around. She was extremely polite, well mannered, and knowledgeable. She answered any question I had thoroughly and didn’t rush me at all.
After I left, she contacted me to tell me about a great offer they had on and I joined.
Each time I go to the leisure club, seeing her is like a ray of sunshine against the lime green walls, she is always laughing and smiling, it is clear to see she boosts the morale of everyone she is around. She is great to chat to and motivate you. You feel like you have a new friend when you have Gina in your life.
She is an asset to the leisure club!
On arrival she was waiting and showed me around. She was extremely polite, well mannered, and knowledgeable. She answered any question I had thoroughly and didn’t rush me at all.
After I left, she contacted me to tell me about a great offer they had on and I joined.
Each time I go to the leisure club, seeing her is like a ray of sunshine against the lime green walls, she is always laughing and smiling, it is clear to see she boosts the morale of everyone she is around. She is great to chat to and motivate you. You feel like you have a new friend when you have Gina in your life.
She is an asset to the leisure club!
Source: tripadvisor.co.uk
First room wasn’t good it didn’t even have a mirror and just a single sofa bed for 2 kids.
2nd night they put us in a double double which was a lot better.
2nd night they put us in a double double which was a lot better.
Source: expedia.co.uk
Pleasant comfortable
Nice room clean and modern
No problem with what I had
Source: booking.com
Village Bury
food & drink was good, room looked tired not the best for the money although the staff were fantastic
room decor, cleanliness
Source: booking.com
Very good
Very nice and clean
Source: booking.com
Was staying at the village hotel for couple of days. Visit to Starbucks in the village hotel and found the service from the staff was excellent and two of the staff who I found really helpful were Dan & Olive 5 stars for them keep up the excellent service.
Source: tripadvisor.co.uk
Overall very enjoyable.
Room very clean, food good and staff friendly
Thought that the price would include the gym,swim etc
Source: booking.com
I visit the village Starbucks every day . The staff Olive and Dan are amazing so helpful and they do anything to help
Thanks so much for making my experience so enjoyable the food is amazing that they sort and make sure it’s hot thanks they are 2 fantastic members of staff you have there Many thanks Mark Goldenfield
Thanks so much for making my experience so enjoyable the food is amazing that they sort and make sure it’s hot thanks they are 2 fantastic members of staff you have there Many thanks Mark Goldenfield
Source: tripadvisor.co.uk
Was greeted at reception by a guy who welcomed us and introduced himself as Jay, very helpful made us feel welcomed.
Check in was easy and we were in our room in no time, which is great after dealing with the journey. We really enjoyed our stay and would definitely come again.
Check in was easy and we were in our room in no time, which is great after dealing with the journey. We really enjoyed our stay and would definitely come again.
Source: tripadvisor.co.uk
Every person we dealt with at the hotel - reception, gym/pool and restaurant (both breakfast and dinner) was so polite, friendly and helpful. Nothing was too much trouble for them. Special mention to the reception team, Jay, Jade and Sarah who were great, even coming to our room to fix the TV.
My only slightly negative comment would be around the food. Although breakfast was of good quality, there wasn't a massive range of choice, Cooked breakfast could have included a couple of extra options. Dinner was also limited but great if you're happy with a burger!
My only slightly negative comment would be around the food. Although breakfast was of good quality, there wasn't a massive range of choice, Cooked breakfast could have included a couple of extra options. Dinner was also limited but great if you're happy with a burger!
Source: tripadvisor.co.uk
Good
The pool and room was nicely furnished and spacious
The room was cold and the heater did not work
Source: booking.com
I am a regular visitor to Starbucks at the Village hotel in Bury as I use the facilities to work at. The team, Olive, Dan and Faith are incredibly friendly and professional and of course make a fantastic coffee!!
Source: tripadvisor.co.uk
Looks majestic, brilliant if you are a health and fitness person, behind all that???
Great parking, comfortable bed. Reception staff very polite. Double shower excellent.
Room cleanliness very poor. Dust on top of tv, on the lamps, tv failed after first night, extractor fan not working in the bathroom, carpet badly stained, dust around the carpet edging. Room has no central lighting, very dark.
Source: booking.com
Stayed for 2 nights didnt sleep well at all due to being the noisiest hotel I have ever been in.
The room suffers with cleanliness issues from mouldy silicone that has been applied by a 3 year old to more dust in various areas than even Mr Pledge could handle. Swiches that control nothing.
Nowhere to hang towels after you have used them for drying, we were told that we simply use them once and stick them outside the door to be replaced, so if you had three showers during your stay you would have three towels, not great for the environment.
Breakfast was ok on day 1 but day 2 saw a fail. Mushrooms that looked like coal no available certain cuttlery, ONE hot drinks machine to serve over 100 people.
The television which is a decent size simply stopped working saying no signal being received which staff were unable to sort.
Finally, the toilet paper they use is clearly the cheapest available and is of such poor hygienic quality that you are guaranteed to end up wiping with your hand after it has gone through the flimsy paper
Not wanting to be totally negative, the Manager did address the first issue I had which was the request for.a bath tub which for whatever reason didnt happen and so the manager gave us some credit to spend i the food area.
The bed was comfortable and the towels soft . Just a shame this was all overshadowed by the list of failings
In my opinion this hotel chain is no better than your average budget hotel but makes claims that are larger than reality.
Realistically if you want a more special stay DO NOT USE VILLAGE HOTELS
The room suffers with cleanliness issues from mouldy silicone that has been applied by a 3 year old to more dust in various areas than even Mr Pledge could handle. Swiches that control nothing.
Nowhere to hang towels after you have used them for drying, we were told that we simply use them once and stick them outside the door to be replaced, so if you had three showers during your stay you would have three towels, not great for the environment.
Breakfast was ok on day 1 but day 2 saw a fail. Mushrooms that looked like coal no available certain cuttlery, ONE hot drinks machine to serve over 100 people.
The television which is a decent size simply stopped working saying no signal being received which staff were unable to sort.
Finally, the toilet paper they use is clearly the cheapest available and is of such poor hygienic quality that you are guaranteed to end up wiping with your hand after it has gone through the flimsy paper
Not wanting to be totally negative, the Manager did address the first issue I had which was the request for.a bath tub which for whatever reason didnt happen and so the manager gave us some credit to spend i the food area.
The bed was comfortable and the towels soft . Just a shame this was all overshadowed by the list of failings
In my opinion this hotel chain is no better than your average budget hotel but makes claims that are larger than reality.
Realistically if you want a more special stay DO NOT USE VILLAGE HOTELS
Source: tripadvisor.co.uk
clean rooms comfy beds
the beds are super comfy. love the new decor of the hotel in the new bar and restaurant. been going for years not been for about 2 years so was nice to see how it's changed definitely a great place to stay clean spotless rooms.
Source: booking.com
I stay here weekly with work, the staff are always so friendly and accommodating especially the lovely chef who works throughout the week. Always greets everyone with a smile and goes out of his way! The beds are really comfy rooms always nice and clean. Also use of the gym and pool with the stay comes in really handy great facilities.
Source: tripadvisor.co.uk
Exceptional
Externally very nice staff friendly
Nothing to mention
Source: booking.com
I recently visited the gym with a friend for the first time and we were greeted by amazing staff... one in particular Gina who then helped us locate the changing rooms and pool and gym ...she was so helpful and made us feel at ease with it being our first time! We had a laugh and a joke which just helped us relax! She was amazing!
Will definitely back thanks to her!
Will definitely back thanks to her!
Source: tripadvisor.co.uk
Been going to the village gym for over 5 years now. The gym has plenty of equipment and the class timetable has plenty. Staff are lovely, Gina is AMAZING! So friendly and will go above and beyond to help - even beyond her working hours ❤️
Source: tripadvisor.co.uk
I enjoy the gym and the facilities.
Every time I come in Gina (I think she is the manager) is always willing to give a helping hand. She’s always so polite and helpful and so pleasant, she never fails to make me smile, even on days when I really couldn’t be bothered
Every time I come in Gina (I think she is the manager) is always willing to give a helping hand. She’s always so polite and helpful and so pleasant, she never fails to make me smile, even on days when I really couldn’t be bothered
Source: tripadvisor.co.uk
Nice stay at the village in Bury. Great service and simple to complete check in, clean room with everything you need (including sky sports). Bar area is nice to relax in and food to a decent standard. Didn’t use the pool or gym due to opening times and my wife was running a marathon. No complaints and would use again.
Source: tripadvisor.co.uk
Enjoyed my visit to the village gym in Bury, Great customer service especially from a lady called georgina. Gave excellent customer service and information about the facilities. 100% would return! Thank you
Source: tripadvisor.co.uk
Thanks to all the staff. They have all had a hard time since reopening.
Source: expedia.co.uk
I can safely say that this was the best hotel we have stayed at by far. The staff were kind enough to leave us a bottle of wine and a card for my girlfriend’s birthday and made sure everything was catered for during her special occasion. As soon as we arrived we were welcomed by Jade (who was very polite) and she got us sorted straight away within a couple of minutes. The room was exceptionally clean and most of all the shower was great! We also loved the food from the restaurant. 100% recommendable from me. Thanks for the experience guys!
Source: tripadvisor.co.uk
