A very impressive luxury hotel, that does not cost much more than many of the leading budget chains. The bedrooms are tastefully decorated, with latest innovations. The bed must one of the most comfortable I have ever slept in. The bathroom had unique decor complete with a state of the art electronically controlled shower. The toiletries were of the highest quality, not to mention the enormous soft bath towels. Being disabled, I appreciated the lift from the car park up to reception.Finally please add to the number of hotels you have as I for one want to stay again

Held a business meeting here. We started in the lounge/foyer area then went out on the wide open and sunny terrace with coffees supplied from the integral Starbucks coffee shop. The hotel is spotless as are the toilets. Looking down into the large swimming pool, jacuzzi and sun-lounger area makes me want to come back and stay a night here...even though I only live 30mins away!

Nice hotel, we stayed as was at concert in Manchester, no complaints regarding general hotel staff good cleanliness all great, think was just disappointed as room we had been alocated was very dark with hardly any natural light at all, even with blinds fully up was dark, only other problem was room was very hot through the night did use fan but don't think size was sufficient to size of the room
Asked if upgrade was available (was happy to pay) but unfortunately hotel was fully booked :(
Overall was ok tho and would visit again

Great hotel, would stay there again..

We stayed over for a night as a family due to attending a family party in the city.It was a Friday night and the hotel was very busy and very noisy. The first room we were given upon entry was met with wet towels all over the floor and a bathroom floor soaked in water. A new room was given promptly. The window did not close properly so was unable to shut out the noise from down on the front of the hotel. The bathroom was quite dated with rust around the plug hole and we could not get the shower to work.
Breakfast in the morning was fresh with a lot of variety.The pool area was pleasant although very busy with swimming lessons.

Very nice hotel. Friendly staff. We were there for a family wedding. I was very impressed with the service and the food was hot. Normally at functions the food can sometimes be served warm due to amount of people, but everything was hot and very tasty. Room was clean and comfortable. Only fault was no information in the room about breakfast times, so we nearly missed it. Also, there was a little mistake on our bill, but I believe that was because they changed computer systems between us booking and staying. Would definitely stay there again. Drinks were on the expensive side.

Everything about the hotel was fab, great value for money, breakfast however was very poor. Produce was poor and we paid £7.50 for each breakfast, we came to get breakfast at 9.15 and at 9.30 all juices were put away, no more toast and cold breakfast bits, very shocking. Service was not with a smile!

Great value for money. Plenty parking. Modern fixtures and fitting really make the difference. Usb sockets, large tv and an amazing shower really impressed us. Slept very well. Stayed here for a concert at Etihad and was able to drive to the stadium in about 20 minutes and use event parking for £10. Real hassle free night.

Stayed for one night as attending a tribute night. The hotel was clean and as you would expect on first impressions.
Lamps in our room didn't work and lighting was poor. Air con also didn't work. Asked for extra pillows at 7pm. Returned to room at 1:30am and they hadn't arrived. No phone in room meant a trip back to reception. Staff were pleasant and food was good. Spa looked ok so would maybe visit for a day but would only book to stay if I was attending another event.

Had a lovely stay we stayed as a couple for my friends wedding . Room lovely bed was so comfy! Food in hotel lush . Great weekend thanku. I would stay here again . Staff were very helpful especially thought the waiters in the restaurant were very helpful .

Amazing from start to finish - customer service, room, lush bed, perfect breakfast. Everything was amazing from start to finish. meet and greet absolutely fantastic as was the food. They should be very proud of their staff at this hotel.

Being directed to a self check-in system spoilt the experience as no instructions on how to find room location or any information about the facilities offered. However, the hotel was clean and rooms very good.

A lot needs to be done to improve the front desk. Busy weekends need more staff. Attention to detail with guests bookings has to be looked into. Staff should apologise when they get it wrong
Sorry changes a lot.

Amazing from start to finish - customer service, room, lush bed, perfect brekkie. Everything was amazing from start to finish. Even on returning to the room at 3am the meet and greet was top notch.
They should be very proud of their staff at this hotel

Went up for a long weekend to celebrate a friends wedding. Absolutely fantastic prices, warm & friendly staff. And OMG the shower was amazing and I would go back just for that.
Would 100% recommended to anyone even if it's just a couple or friend get away.

Used the hotel as we were visiting friends in Bury - good location and easy to find. The room was large and comfortable, staff helpful and friendly and the bar/restaurant very good. We probably would not have chosen to stay there on a weekend if we weren't visiting friends as full of hen parties and tribute night guests.

Reasonably good value for money, nice hotel with lots to offer - pub that serves meals, spa facilities and an onsite Starbucks. Clean and tidy everywhere, good food. Friendly, helpful staff. Would return

Stayed in a really stylish twin room with a friend for a wedding (which was also held at the hotel). Brilliant shower, plenty of space in the room too! Only downside is without the window wide open the room gets really stuffy, really quickly, even with the provided fan running at full power. Could do with an actual air con unit but I guess that's not plausible for such a large hotel.
Otherwise brilliant venue, nice to have a Starbucks downstairs, and also really easy to find (we travelled over 150 miles!).

We have now stayed twice at this hotel, using the special deals of £20 per night which makes it good value. The last time we stayed in one of the refurbished rooms, which were nice and clean but lacked some obvious things, including good design.

It seems they have changed their booking system and tried to go all funky with their website - and room design, but both miss the mark and have clearly not been consumer tested. A bit like their touch screen check in system which is awful.

So to be specific. If you are introducing a self-service check in system that needs a reservation number and name to be entered 1) tell people before they arrive 2) have an App where you can do it all before you arrive and simply scan a barcode when you arrive, rather than having to type everything at reception. 3)Have a system that works with multiple rooms on the same reservation. 4)If the receptionist is sat doing nothing when you arrive, get them, to check you in rather than be pointed to a dumb terminal (that's the Hospitality bit).

If rooms are supposed to be ready at 3pm, they should certainly be ready at 4pm. Ours wasn't so a wait in Starbucks for 20 mins. OK free coffee but what we wanted were rooms.

Also on the website if you are going to pry more money from us by offering deals on breakfast and an evening meal, show the menu for the evening meal and when we do book breakfast don't tell me at breakfast that I haven't paid - that's also the Hospitality bit.

We didn't eat at the hotel or bar because the menu wasn't exciting as it typical DeVere fare. We ate out and returned at 9:20pm for a drink in the bar. We were told the coffee machine had been cleaned and therefore coffee was no longer available - but they could do Instant. We asked to speak to the manager and they then suggested the restaurant machine may still be on and someone grudgingly offered to get a coffee from there - which tasted awful and was like mud. Hospitality again.

Now it seems that Children in DeVere eyes are over 18 when it comes to using the pool, but about 12 when it comes to paying for food and rooms in the hotel. I have never understood how one can get married at 16 but not use a DeVere pool after 6pm until you get to vote. In my eyes it is because they value leisure club members more than hotel guests.

Rooms are quite nice but a bit sparse with the new design - half a dozen coat hangers and a small set of drawers is all the storage. No Safes in the room or mini-bar. Thin walls so don't make a lot of noise. Double bed is quite small by hotel standards. No information about the hotel facilities in the room, or on the TV where I thought there might be an info channel. There is no towel rail in the bathroom, no shelf in the shower to place shampoo, etc. and no ability to dry anything when you've been in the pool. There is no sealing at the back of the washbasin so will be a haven for dirt and water which will soon swell the worktops.
Being "green" (a euphemism for saving money) they now have shower and shampoo bottles in large sizes that you share with others who have used the room, so goodness knows what is or could be in them.

Water in the whole hotel went off at 11pm but the night staff managed to get it back after about 45 minutes.

Breakfast was basic but OK apart from the challenge on pre-payment, but check out was a challenge as they said all done and when I asked for a printed bill they said it would be mailed to me. Given the fact that they had billed me again for breakfast and then removed it I didn't trust this and would much prefer a printed bill.

Perhaps it was a lazy receptionist or maybe it is their new style of DIY hospitality. If you like everything impersonal then fine, but I prefer to be welcomed by a human.

No doubt based on previous reviews we will get some bland 'Thank You' from the Manager, but to be fair some of this is probably out of his hands and needs to be taken up at DeVere Management level. There is nothing that can't be fixed with a bit of customer engagement and a review of their Hospitality strategy. Are they a DIY and Pay-for-it-all chain or something better than that, Let's see.

Hotel overbooked rooms which family and the grooms were staying in. At 1.30am I had 3 bridesmaids and two very unhappy grooms in my room whist I tried to find a solution to he mess made in the hotel bookings to avoid my son and husband being moved to another hotel away from family who had travelled to stay with them some were from America

We paid for the Club upgrade and were very impressed with the room. It was clean, modern and very well decorated. There were a couple of things missing in my opinion - biscuits on the tea tray should be included and there was no towel rail or extractor fan in the bathroom.
We dined in the restaurant and the food was lovely.
We also visited the spa and leisure facilities. We had a neck and shoulder massage which was excellent in very relaxing surroundings. The pool and changing rooms were clean and spacious, as was the jacuzzi, sauna and steam room.
Overall, there were many positives regarding our stay and we would definitely visit again.
The negatives were as follows: our room overlooked the back of the hotel and at about 10:45pm, the bins started to be emptied which woke us up. The small improvements to the room have already been mentioned. The lady on the reception desk at the leisure club when we went for a swim was less than friendly and made us feel quite guilty about asking to go for a swim!

We stayed here for 2 nights, comfy clean room, comfy bed, hot shower! Buffet breakfast is good and fresh, didnt need lunch after eating this!
We stay here because the location is good for visiting our son who now lives in Bury

The hotel was very clean,with helpful and friendly staff.The amenities were first class.Unfortunately had a room at the front of the hotel,and it was quite noisy till early hours of morning.Would definitely stay at this hotel again.

Last minute booking after chain error so jumped on phone internet & found a good deal just down road

I made an excellent choice getting leisure facilities & breakfast cheaper than travel lodge

good staff helped me sort my problem

Booked special offer fantastic value for money slight issue with booking but that was sorted. Would like to be emailed of this offer in the future as I would definitely use it again. Room was lovely and clean