I knew before I booked that there were mixed reviews. For the 3 aspects that influenced my booking (bath and shower, room with twin beds and a decent breakfast) I would rate as Very Good. Ample free parking is also a great plus point. The friendliness of the lovely lady at reception, the cleaning operatives and the breakfast team was also a real bonus. Now for the things that detract from the excellent staff and the good facilities....The entrance road is not very well lit so we missed the turn off. We reported that one of the bulbs needed replacing in the light above one of the beds: apparently maintenance have to change lightbulbs and they are only there Mon-Friday 9-5. There were a lot of dead flies on the windowsill and I spotted two live ones that I dealt with. I managed to locate and block off the source of the flies (a gap in the wall behind the headboard) so didn't bother reporting. On the Friday night there was a Christmas Party night. I would have been OK if it hadn't gone on until 1am which seems very late to put up with loud music. I would go back but I would know in future to ask if they have any function bookings and what time the music will stop. The pool area is very dated and quite creepy - if there hadn't been some kids having swimming lessons I doubt I would have hung around! And finally on the Saturday night there was two busloads of very anti-social children rampaging through the hotel (playing football in the corridors). They were so noisy I couldn't read in the bath so bailed out and rang reception. When nothing happened I got dressed and as I was walking up the corridor to ask the children to stop being a nuisance two "responsible" adults turned up. I'm saying nothing further but there needs to be some ground rules set for large groups of under 16 year olds.

Lovely family and pet friendly hotel. Staff were so friendly and welcoming.
Would definitely visit again.

I knew before I booked that there were mixed reviews. For the 3 aspects that influenced my booking (bath and shower, room with twin beds and a decent breakfast) I would rate as Very Good. Ample free parking is also a great plus point. The friendliness of the lovely lady at reception, the cleaning operatives and the breakfast team was also a real bonus - they would rate as Excellent. If there was a rating between average and very good I probably would have plumped for that. Now for the things that detract from the excellent staff and the very good facilities....The entrance road is not very well lit so we missed the turn off. We reported that one of the bulbs needed replacing in the light above one of the beds: apparently maintenance have to change lightbulbs and they are only there Mon-Friday 9-5. There were a lot of dead flies on the windowsill and I spotted two live ones that I dealt with. I managed to locate and block off the source of the flies (a gap in the wall behind the headboard) so didn't bother reporting. On the Friday night there was a Christmas Party night. I would have been OK if it hadn't gone on until 1am which seems very late to put up with loud music. I would go back but I would know in future to ask if they have any function bookings and what time the music will stop. The pool area is very dated and quite creepy - if there hadn't been some kids having swimming lessons I doubt I would have hung around! And finally on the Saturday night there was two busloads of very anti-social children rampaging through the hotel (playing football in the corridors). They were so noisy I couldn't read in the bath so bailed out and rang reception. When nothing happened I got dressed and as I was walking up the corridor to ask the children to stop being a nuisance two "responsible" adults turned up. I'm saying nothing further but there needs to be some ground rules set for large groups of under 16 year olds.

Had a lovely stay, breakfast great! Lots to choose from and hot buffet food at breakfast was delicious. The chickpea curry at evening meal time, credit to the chef it was absolutely delicious!

Bed very comfy but the bed covers were scratchy and not soft, however I slept well mostly

Irene behind the bar very lovely and welcoming. Two of the staff at breakfast also lovely and a warm welcome received, however there was one member of staff (I won’t name them) who was grumpy and didn’t seem very helpful, seemed to much to ask for a refill of the jug of tap water.

Overall I had a lovely stay and I would come back again

Excellent service and staff are very friendly and helpful x

Had an amazing night, Ryan, Jimmy and Matthew really looked after us!

Incredible, Jimmy was amazing

Jimmy was amazing

Ryan was a true gent, could not have been any more accommodating. Lovely chap

Great service, friendly staff, I felt well taken care of throughout the whole night, will definitely visit again

Love the leisure centre. Nice, friendly atmosphere. Lovely pool and facilities. Staff are great! Tia on the leisure reception is always welcoming and happy to help 😊

Marmite is a naughty elf

10/10 would definitely recommend! Joshua and Tia in the leisure are so lovely and accommodating! Couldn’t praise them enough. Would definitely love to stay here again

The breakfast is lovely Every morning. Meg is the best this is my last day today at the hotel and I can say Meg has made my morning every morning I will miss her. Also Katie has been a pleasure. Meg and Katie have always come and made sure we are all okay in the mornings.

Went for a swim with my partner , lovely place with really nice people .
Felt really welcome , served by Irene at reception she was so lovely ! Thanks again !

A really nice stay. Friendly staff and a wonderful swimming pool. My room was spacious and clean with a view of the West Pennines. Breakfast was fantastic with a wide choice of food and great service from Lydia. Thanks to everyone!

I’ve reluctantly rated this average because of the building. It’s a large hotel desperately in need of refurbishing. Old worn carpets and scuffed walls and doors everywhere. A rather stark bar area - no comfortable sofas other than in a narrow corridor facing the lavatories.

Pool not suitable for hotel residents - classes for children always taking place and are very noisy. Had to duck floats and various other swimming toys when trying to have relaxing swim. It’s a community pool and shouldn’t be advertised for residents. Pool itself is a good size. Changing rooms are dire.

Now on the plus side; the suites are okay - small but adequate sitting area and nice shower room. Breakfast room is fine. Bedrooms vary - but need an upgrade.

The great thing that makes me want to return are the excellent staff. Jimmy sorted out a problem with my room printout and efficiently and compensated me with a glass of wine while I was waiting. Reception staff were very good - Claire in particular - and sorted out a complicated booking. Lydia at breakfast was so helpful and friendly, Irene who works in the bar during the day is the loveliest lady who will do whatever she can to help. And I can’t forget ‘Bovril’ who seems to be everywhere.

Message to the owners - you have a great staff team, the best, spend some money and give them an hotel to be proud to work in.

Message to fellow travellers and Accor members - come here - it’s decent value - and the staff are great,

Can't speak highly enough of the service provided by Irene at the Mercure hotel in Wigan. From the moment I turned up she couldn't have been more helpful and went over and above to make my time at the hotel a brilliant experience. Irene is a credit to the hotel!

Thanks to Irene for serving us at the bar .

Irene in the bar was fantastic with the service

Walked in to be greeted by two lovely reception staff ,Sheila and Bruna check in easy and straightforward,lovely room , view over Rivington looked lovely on a frosty morning, staff all helpful, finished of with a lovely breakfast, definitely be back

Lovely people. Good location. Rooms are pretty ordinary.

Fantastic friendly helpful staff making my weekend break just what was needed thanks to Dave general manager and all the staff.

Zowie ,Jimmy, james, Matthew and the rest of the staff are a great bunch, very helpful and friendly
Food is decent

Good experience Lydia was excellent