The Last Drop Village Hotel & Spa
Latest Reviews
In spite of booking a table for three for Mother's Day afternoon (knowing full well how busy it was likely to be), on arrival it seemed there was no record of our having booked. I had not taken my mobile phone with me, so couldn't show the confirmation email. But as I'd given my name when booking over the phone I hadn't thought this would be a problem.
As a result, we had to sit on the edge of the main eating area. The staff seemed quite rushed and flustered (almost as if they didn't expect to be full on the afternoon of Mother's Day?!), and as a result service was a little slipshod. For example, I clearly ordered a side salad with my main meal, but this didn't materialise. So the waitress had to return to the kitchen, and came back with it five minutes later.
On the upside, our 7-y-o daughter enjoyed her meal. Taken as a set meal, she wasn't, though, told that she could have chosen any of the ice cream flavours on offer for her dessert, and was simply given what presumably the waitress thought to give her. Also, considering they make such a big feature of their cream teas, the amount and quality of the cream which came with my wife's were below average.
Yes, clearly the staff in the tea room were also preparing food for guests in the hotel - but on this occasion, they were overwhelmed, and it showed.
As a result, we had to sit on the edge of the main eating area. The staff seemed quite rushed and flustered (almost as if they didn't expect to be full on the afternoon of Mother's Day?!), and as a result service was a little slipshod. For example, I clearly ordered a side salad with my main meal, but this didn't materialise. So the waitress had to return to the kitchen, and came back with it five minutes later.
On the upside, our 7-y-o daughter enjoyed her meal. Taken as a set meal, she wasn't, though, told that she could have chosen any of the ice cream flavours on offer for her dessert, and was simply given what presumably the waitress thought to give her. Also, considering they make such a big feature of their cream teas, the amount and quality of the cream which came with my wife's were below average.
Yes, clearly the staff in the tea room were also preparing food for guests in the hotel - but on this occasion, they were overwhelmed, and it showed.
Source: tripadvisor.co.uk
Me and my husband got married here on the 23rd March and OMG the girls Tara and Jacquline was just Amazing they was so helpful from day 1 and got everything so perfect for our day,, they was super fast at getting back to me if I had any problems or questions, they did there very best to get everything organise for the big day.
And also Nicole who made sure the day was running smoothly And she did a great job at doing that :-D
We got married at 2.30 and I did nothing till then other that sort my self out everything was taken care off with no fuss.
The two rooms we stayed in were lovely, very clean and plenty of space, the staff were all friendly and would do anything to help.
The food was really good too both wedding breakfast and food down at the bar.
We would recomend the last drop village and we are back there again soon.
Thank you again Tara, Jacquline and Nicole
Love Leanne and Dale Evans x
And also Nicole who made sure the day was running smoothly And she did a great job at doing that :-D
We got married at 2.30 and I did nothing till then other that sort my self out everything was taken care off with no fuss.
The two rooms we stayed in were lovely, very clean and plenty of space, the staff were all friendly and would do anything to help.
The food was really good too both wedding breakfast and food down at the bar.
We would recomend the last drop village and we are back there again soon.
Thank you again Tara, Jacquline and Nicole
Love Leanne and Dale Evans x
Source: tripadvisor.co.uk
Stayed here Wed 27th for 1n with my daughter for some special mother and daughter time,Had a really great stay staff very helpul and friendly, from check in to spa and restaurant, they were polite and helpful, the spa experience was amazing we just loved the outdoor hydrotherapy pool so warm, they also have lots of other rooms big swimming pool, so plenty to do and our treatments was lovley, it's set in beautiful surroundings with a few shops and pub on site. so thank you last drop for a really special stay, will definitely be back (hopefully for longer next time ).
Source: tripadvisor.co.uk
amazing
Source: expedia.co.uk
Visited 20/03-21/03 2019.
My friend booked us in to the Last Drop Hotel and Spa through Wowcher for a girly getaway.
It's nicely located away from the town centre and is a quiet and gentle place to relax.
We arrived quite late but Yulia on reception made us feel very welcome and set the high tone for the visit.
We had room 67 which had a large king bed and room 60 which had a double and single. They were both very comfortable and a great size with modern bathrooms.
We dined at the restaurant which had gorgeous food and had a separate vegan menu also which was a big plus for me. The staff were helpful and reassuring with our orders.
The bed was very comfortable and it's a shame I didn't get a good night's sleep due to the snoring from my friend! I went down to reception around 2.30am to see if there were earplugs available and unfortunately there weren't but the gent on the desk did try his best to source some which was appreciated. Readily available earplugs would be a good addition.
The spa facilities were really nice, we particularly enjoyed the outdoor hydrotherapy pool and multiple steam rooms.
We all had massages which were fantastic and super relaxing.
Would definitely return again!
My friend booked us in to the Last Drop Hotel and Spa through Wowcher for a girly getaway.
It's nicely located away from the town centre and is a quiet and gentle place to relax.
We arrived quite late but Yulia on reception made us feel very welcome and set the high tone for the visit.
We had room 67 which had a large king bed and room 60 which had a double and single. They were both very comfortable and a great size with modern bathrooms.
We dined at the restaurant which had gorgeous food and had a separate vegan menu also which was a big plus for me. The staff were helpful and reassuring with our orders.
The bed was very comfortable and it's a shame I didn't get a good night's sleep due to the snoring from my friend! I went down to reception around 2.30am to see if there were earplugs available and unfortunately there weren't but the gent on the desk did try his best to source some which was appreciated. Readily available earplugs would be a good addition.
The spa facilities were really nice, we particularly enjoyed the outdoor hydrotherapy pool and multiple steam rooms.
We all had massages which were fantastic and super relaxing.
Would definitely return again!
Source: tripadvisor.co.uk
ME And My New Husband Got married Here On 23 February It was the most perfect Day.
All staff was amazing before and on our big day Food was Amazing Great choice In food .
Big Thank You To Our Wedding coordinator Tara Brollaint Kind and Friendly
Definate Recommend to anyone and we will be going back for our anniversary
All staff was amazing before and on our big day Food was Amazing Great choice In food .
Big Thank You To Our Wedding coordinator Tara Brollaint Kind and Friendly
Definate Recommend to anyone and we will be going back for our anniversary
Source: tripadvisor.co.uk
I've described places we've visited before as being deluxe but even that doesn't do this justice. We went here for an anniversary weekend and it was THE UPMOST special occasion. We did go the whole hog and have an executive room but it was worth every penny. It's probably the nicest room I've ever stayed in. From the cafe when we arrived to the treatments we had in the spa, the gorgeous food and atmosphere in the restaurant and bar and to cap it off the infinity jacuzzi with the magnificent views this was the ultimate weekend stay. The staff were very friendly and attentive and was given a free upgrade on the Sunday so had a couple of extra hours so have us chance to use the spa facilities again after a lovely breakfast. So overall an anniversary we won't forget and we will be back. Thank you Last Drop Village.
Source: tripadvisor.co.uk
Love this village hotel. Comfotable clean rooms. nice friendly reception staff. Beautiful food. The restaurant manager on a morning is fantastic, she's attentive polite and very customer service focused a lovely lady, think her name is Isobel. The bonus is the gym and spa facilities. A real home from home. The only down side for me is you don't get bottled water unless in an executive room. I only drink bottled water so would prefer that to be in every room.
Source: tripadvisor.co.uk
Just got home after spending two nights at the Last Drop Vilage Hotel and Spa we booked a travelzoo deal with dinner on the first night and breakfast both mornings and two glasses of processco on each day .This is the fourth time we have stayed at this hotel altough on the other occasions it was part of the Mecure Group I have to say I was impressed with the changes to the decor since we last visited the reception areas and corridors were much brighter and more modern looking like wise the room we stayed in was clean and tidy , a couple of minor points the wash hand basin had a long crack in it which was pronounced when you ran your finger over it also a lot of the sealant in the bathroom was messy. This was the first time we have stayed in the main part of the hotel (room 63) the wifi seemed to have improved since we last stayed and we had no issues with this during our stay.The spa complex was busy on both days we were there but we still managed to access most of the facilities .We love the heated indoor/outdoor and like the view across the valley although this was spoiled on this occassion by the construction work being carried out which look like they are extending the car park.
As someone who manages in a customer care enviroment I was very impressed with the attitude and appearance of all the staff we encountered both at reception and in the bar/resturant areas ,we had a bit of hiccup with our vouchers on arrival which was resolved fairly quickly likewise the confusion over a supplement charge for staying.
I like the uniforms the staff wear which look very professional and overall it looks like the emerson group have invested in improving the hotel.
We will visit again
As someone who manages in a customer care enviroment I was very impressed with the attitude and appearance of all the staff we encountered both at reception and in the bar/resturant areas ,we had a bit of hiccup with our vouchers on arrival which was resolved fairly quickly likewise the confusion over a supplement charge for staying.
I like the uniforms the staff wear which look very professional and overall it looks like the emerson group have invested in improving the hotel.
We will visit again
Source: tripadvisor.co.uk
This is the second time we have visited for our annual family spa trip. Staff are welcoming, friendly and accommodating, rooms are clean and comfortable, food is delicious and the spa treatments and facilities are a joy. Role on out next visit.
Source: tripadvisor.co.uk
Very disappointing
Source: expedia.co.uk
Stayed here last week night prior to a wedding. Check in was smooth. We was allocated a room on the other side of the hotel due to needing a family room but was never advised of this so would of been nice of them to mention at checkin.
Slight disappointment no biscuits with the tea and coffee facilities in the room. Room was nice, beds comfy, bathroom did look like it did need a little repair (a lot of the sealing around the bath was damaged)
Evening meal was nice and fast service received in the restaurant
Breakfast the next !morning was nice but have had better (and no hash browns!?!)
Wedding meal was lovely too. Price of room was just a little bit pricey for the area.
Slight disappointment no biscuits with the tea and coffee facilities in the room. Room was nice, beds comfy, bathroom did look like it did need a little repair (a lot of the sealing around the bath was damaged)
Evening meal was nice and fast service received in the restaurant
Breakfast the next !morning was nice but have had better (and no hash browns!?!)
Wedding meal was lovely too. Price of room was just a little bit pricey for the area.
Source: tripadvisor.co.uk
I stayed here for one night with my wife as part of my 50th Birthday present. I must say our room was fantastic, in the courtyard ten seconds from the bar. The bed was comfy, clean and the bathroom was lovely. Our disappointment came with the food. The evening meals were quite small and the breakfast was cold. There was a heating issue and as the bar was so cold at night we had to just head back to our room and watch tv. The spa area was good, especially the outdoor heated pool. On another day I reckon we would have had a much more positive experience.
Source: tripadvisor.co.uk
I have a severe allergy to feathers. The duvet was made up of them. I realised at 12:15am and went to reception to see if there was any alternative, by 12:45 I had been given a microfibre duvet and had a MAGICAL sleep
Source: thebestof.co.uk
My partner and I decided to go away as a last minute anniversary celebration. Not wanting to break the bank, but wanting the facilities of a pool/spa we decided to book the last drop inn. It had also been recommended by a colleague. The staff were very friendly and helpful when we had to end our original booking due to illness. The spa was decent- in need of refurbishment here and there. Room was cozy and had everything we needed. We ate at the restaurant and the food was decent value. Would return- it’s great for the price!
Source: tripadvisor.co.uk
This hotel was lovely we were in the courtyard area at the back of the bar. It was a lovely room, great facilities and would definitely go back.
We used the spa and this was lovely, on the Sunday we went before breakfast and it was empty which was nice. The outdoor pool was like a bath!!!
Breakfast was a little disappointing as it was cold. Could’ve just been an off day or timing as we saw plenty of food being brought out once we had got ours.
Couldn’t fault the restaurant in the evening though, food was delicious and service was great.
Would recommend to family and friends
We used the spa and this was lovely, on the Sunday we went before breakfast and it was empty which was nice. The outdoor pool was like a bath!!!
Breakfast was a little disappointing as it was cold. Could’ve just been an off day or timing as we saw plenty of food being brought out once we had got ours.
Couldn’t fault the restaurant in the evening though, food was delicious and service was great.
Would recommend to family and friends
Source: tripadvisor.co.uk
Excellent service, staff amazing, nice room, unfortunately problems with the heating in main areas however management tried their best to accommodate customers in difficult circumstances.
Isabel at breakfast was so wonderfully customer orientated, such an excellent ambassador for the company. Can’t highly praise the staff enough.
Would certainly return.
Kind regards
Marilyn Jones & party.
Isabel at breakfast was so wonderfully customer orientated, such an excellent ambassador for the company. Can’t highly praise the staff enough.
Would certainly return.
Kind regards
Marilyn Jones & party.
Source: tripadvisor.co.uk
Lastdrop always sets the bar locally in Bolton when I used to live there bit on return and having attended events and stayed with them over recent years that bar had slipped. My most recent stay with family however marked a change. Last drop have clearly been renovating rooms and facilities the "getting tired" look is gone and the rooms seem fresher and public areas seem brighter and more modern.
The breakfast is a must though with Last Drop really good good, a wide range of choice and quick attentive service from the staff. I can def recommend the Eggs Benedict.
Lastly the Spa Facilities. The addition of these a few years ago by Last Drop took the place to a other level. There is a really decent sized indoor pool and a nice indoor/outdoor hot pool. I think I counted 6 different variations of the Sauna Steam room as well. It can get a bit busy on a Friday when the gaggles of lady spa weekender arrive but head in a little bit later or earlier for some peace and quiet. There is a genuine real Spa setup here though with is a lot larger than your average hotel setup. So top tip, do not forget your trunks/cossie.
The breakfast is a must though with Last Drop really good good, a wide range of choice and quick attentive service from the staff. I can def recommend the Eggs Benedict.
Lastly the Spa Facilities. The addition of these a few years ago by Last Drop took the place to a other level. There is a really decent sized indoor pool and a nice indoor/outdoor hot pool. I think I counted 6 different variations of the Sauna Steam room as well. It can get a bit busy on a Friday when the gaggles of lady spa weekender arrive but head in a little bit later or earlier for some peace and quiet. There is a genuine real Spa setup here though with is a lot larger than your average hotel setup. So top tip, do not forget your trunks/cossie.
Source: tripadvisor.co.uk
Really like this hotel - staff excellent, setting quiet and restful, facilities good and excellent value.
Source: expedia.co.uk
Got a deal off Wowcher for use of the spa which included treatments plus afternoon tea.
Firstly, David who I dealt with over the phone was brilliant at sorting our treatments and was very helpful.
The treatments were really good and the therapists were lovely.
The pool was quiet apart from when lessons started at around 5pm but we used the hydro pool were no under 16s are allowed any way.
The afternoon tea was tasty.
Overall, really enjoyed our day.
Thank you to the guy on reception (not sure of his name) but he was very helpful.
Firstly, David who I dealt with over the phone was brilliant at sorting our treatments and was very helpful.
The treatments were really good and the therapists were lovely.
The pool was quiet apart from when lessons started at around 5pm but we used the hydro pool were no under 16s are allowed any way.
The afternoon tea was tasty.
Overall, really enjoyed our day.
Thank you to the guy on reception (not sure of his name) but he was very helpful.
Source: tripadvisor.co.uk
My husband and I stayed here for the night and couldn't really fault it. Had a lovely meal in the restaurant, there was a bit of a misunderstanding when the order was taken but that was soon rectified without complaints. The food was delicious. A wide variety of good breakfast to choose from in the morning too. The spa itself is fantastic, clean and well maintained. We both had a treatment which was lovely. All in all this is a fabulous spa hotel and would recommend it to anyone that's looking for a nice relaxing break.
Source: tripadvisor.co.uk
I have stayed at this lovely hotel on countless occasions recently and have been extremely comfortable. The staff are friendly and most helpful. Last week I booked a Celebration of Life event in their lovely Harmony Suite for my Fathers recent passing and was looked after by a wonderful team of people. Special thanks go to Chloe Coton and David Longcake, however, the who team worked hard to make the occasion memorable for my family and friends. Nothing was too much trouble and I will certainly return to this lovely complex again soon with its wonderful views of the surrounding Lancashire countryside. A little hidden treasure in the North of England.
Source: tripadvisor.co.uk
Loved this hotel. Check in went smoothly. Room was lovely with bathrobe and slippers all ready to go to the Spa. Staff there were most helpful too and showed us around. Loved the open air hydrotherapy pool. Weather was amazing for the end of Feb. Can’t fault this hotel and we totally recommend this hotel for a stay. We will return.
Source: tripadvisor.co.uk
Simply brilliant- as a family of 4 we did the room, breakfast and set 3 course meal. All fantastic, food was beautiful, staff were excellent, facilities are amazing. The beds were so comfortable and the kids loved it. I would 100% recommend it.
Source: tripadvisor.co.uk
Stayed for 3 nights in a family room. Room had been updated in neutral/ grey colours and was a decent size. Bathroom was also ok size but water often surged hot then cold. Informed hotel who said they would get maintenance to look at it but issue never resolved.dont know if it was just oir shower or wider issue. Pool and spa area were probably its best asset. Nice size pool of 18m with one lane for lengths.couple of steem rooms, a suana and a spa pool. House keeping was a bit sparodic though and staff seemed to struggle when it was busy. Overall a nice place, but typically british laid back service.
Source: tripadvisor.co.uk
