Clean room and hallways, felt well looked after when we had to stay while our pipes were burst at home

Reception staff are great but after being at the hotel for 3 weeks for business this week I have been let down. Security is a mess. The hotel was broken into on the 13th . Guests were not informed. Then broken into again on the 16th where from what I thought was a looked room as I was the only one with the key card. My laptop, handbag and training kit was stolen. The manager was not concerned!!!!!! The police informed me that the hotel was broken into the same way on the 13th.
The door from the kitchen to the training room was not locked which I did not know. Their is no security cameras or alarmed fire exits at the back of the building.
The manager basically said it was my fault for leaving my laptop and handbag in the training room whilst I went to the toilet.
Even when i asked for insurance details to claim to replace all that was taken. He said I could not claim off the hotel as it was my fault.
I do not recommend this hotel until security is improved.
The menu is over priced for the portion sizes and the managers attitude is terrible.

Enjoyed my stay friendly staff

It was quite cold here no heating had a hole in my toilet door which had been filled kettle was faulty only enough coffee for two coffee.staff were friendly however and pleasant

Secrecy

I had only a interview there. It looks well maintained.

Beautiful venue for registering a marriage

Ideal for weddings other events too built hotel around a church

Staff and facilities were excellent food grateful good beds 10/10

I recommend.

Rooms were nice and clean, bed very comfortable. Staff friendly and helpful

Free lunch

Could do with an upgrade

This is the first time I’ve stayed at this particular holiday inn, I’ve had mixed experiences with them in the past.

The receptionist could not have been more friendly and helpful, she was brilliant.

The room however was in desperate need of a revamp, dark and dull are the words I’d use to describe it. Although it was clean.

Breakfast was top notch, everything you could ask for was on offer and cooked well too.

As I entered the Hotel I was sceptical of its 4* rating, a standard Holiday Inn not particularly impressive, standard layout (could do with a refressh), standard room, pretty boring bar area and restaurant. However on the upside, all I ask for is a comfortable bed, hot power shower and a good breakfast and this hotel certainly delivers on all three. Also very convienient, right in the town centre. So all in all pretty happy!

This is a handy place for the centre of bolton and they cater for large parties which ours was. As its a hotel that is also a bonus to take advantage of if the trip involves a distance to go home. The staff do their best to help and can always be found to direct everyone.

Title says it all. Built for Bolton’s better times but now showing the town’s decline.. v jaded bathroom, dated decors rooms, but clean and looked after though staff clearly having to struggle to keep it all on the road.
And it’s the staff what does it: personable, real people, not afraid to call you darling, or wear their headscarves with elan.
Food at breakfast robust British with very little concession to diet but gluten free rolls and excellent poached eggs delivered willingly. Setting fire to toaster met with charming “ ‘appens all the time love”.
What’s not to like?

I stayed at this hotel for a month and was very pleased. The staff were just excellent! Everyone was so eager to make sure I had everything I needed and that everything was okay. The two problems I had, were corrected within minutes.

They do a full English breakfast, which is very filling, or a continental breakfast of breads and fresh fruit.

The hotel is located in the town centre and right next to large shopping mall and is within a five minute walk to the main town centre.

I’ll be staying at this hotel again when I go back to back England to visit my friend.

Staff were very jolly and helpful, the building is way over due a make over spotlessly clean but very tired. Bathroom was not up to standard! Cracked panel scummy tiles behind the door and I would use the bath other than to shower - it was clean but all the enamel had worn off. Not our dual experience for holiday inn, but the staff made up for it and there’s a good sushi place across the road for takeaway.

A nice modern looking hotel. IHG rewards club member and so they had already pre-check me in the rooms for myself and business colleagues. Very quick check in as a result
Only stayed for one night (Monday night). Had breakfast included which was really nice and plentiful. Had dinner on the night of arrival, which was nicely cooked.
Slightly spoiled a little in that the bottle of malbec we had tasted off. After a few sips, the waiter took it away and then brought a new bottle. He told us that he hadn't charged us for the half a glass each that we had drunk of the vinegar. The replacement bottle was really nice, although we did pay for it, and it elongated our meal so w could finish it off, since it was replaced towards the end of our meal.
Anyhow the room (206) I had was opposite the lefty, and yet I heard no noise all evening. The room was really comfortable although it was two twins rather than a double. I was told afterwards that I could have requested a double, but in fairness it didn't matter too much.
A nice hotel, and I would happily go back.

Good location and amenities.

Superb in every way, staff, room and breakfast

The food isn't nice but the place is lovely

Went for work Christmas dinner. Lot of people present but the premises are spacious enough to cope. Drought Guinness would have earned an extra star.

Very clean and comfortable... Great place to stay