clean, freindly and very helpfull, just don't expect the buy 2 glasses of wine and get the rest of the bottle as advertised in the room.

Very good location. Very hospitable. Lovely and modern hotel. Simple but fit for the job. Would stay again

Staff are a little weird. Rooms are good.... Location is great. They don't have docking stations for hybrids or electric so extra effort needed to charge your car somewhere far in order to keep going especially after a long drive.

Awesome stay. Ccan never go wrong with IHGs

Very nice hotel in the centre of Bolton. Stayed here for work so room was comfortable but ha d the facilities to do work on my laptop. Ate in the restaurant where the food was tasty and the staff were friendly. Parking on site helpful being in a city centre.

Went here for a family wedding,lovely rooms nice staff and a nice breakfast

Nice place

Food ok service is poor under staffed .

Stayed for 2 nights for my mums wedding. No bridal suite ready due to refurb so the bride was given interconnecting rooms instead(2 standard rooms with a door in between).
The hotel wanted to move the bride for the 2nd night into an executive suite (they told her this on the wedding morning when we came down for breakfast) however this was not appropriate given all the stuff we had for the wedding and the lack of time. One member of staff told us the executive was bigger than a standard… another member of staff told us it was the same size? The alternative was that the bride stayed in the standard room and another random guest would be staying in the interconnecting room, on her wedding night. Not the most thoughtful idea from the Hotel…. We were told the room was already booked before my mums wedding was booked (she booked it early 2020 before lockdown) so that is hard to believe.
Eventually this did get sorted however the bride could have done without this stress on her wedding morning before she’d even sat down for breakfast….
After breakfast (which I have no complaints about) we were stood around waiting for the wedding cakes which had been stored somewhere by the hotel. When the staff brought out the cake boxes (after half an hour of us stood around waiting on the wedding morning) the cake boxes were brought out in a different condition as they were when we handed them to reception. Of course the cakes inside were damaged…. The staff were asked a number of times to keep the cakes out of a fridge (and I’m sure it’s common knowledge that wedding cakes are fragile). This again was unnecessary stress we did not need on a wedding morning! Luckily the cake maker was a guest at the wedding and was able to bodge the cake back together. The staff that brought the cake out quickly disappeared when we brought it to her attention the cake was damaged and I didn’t see her again after. No remorse or apology? Do the staff working these weddings know how much these things cost? It felt like there was a lack of care, probably because of how busy they were though. There was a wedding Friday, Saturday and Sunday. Park life guests were staying. A coach full of elders were staying. There was also a bridal party on the Friday night staying who was getting married elsewhere. We were crammed in.
Everything else seemed to go as planned for the wedding. Wesley was great, very helpful and did a great job throughout the whole day. Jack behind the bar was also very friendly and helpful both nights. The chefs catered for a vegan (myself)-the lasagne that was specially made for the evening reception was delicious- thank you!
A double gin and tonic at the wedding bar was £12… for a holiday inn that seems very pricey.
The DJ could have been friendlier - he wouldn’t play one of my requests because he didn’t like it 🥴and he played The Contours - Do you love me about 3 times.
The hotel was clean and tidy and the choice of food at breakfast, and at the restaurant in the evening was great. There was a problem with the air conditioning so we all had to request fans from reception. We were dripping in sweat all day throughout the wedding ceremony and reception because it was so hot.
Wouldn’t ever stay again. Gave 3 stars because the food was good - thanks to the chefs! And the hotel was clean - thanks house keeping!

Wedding and reception really well organised staff really nice and helpful.

Stayed for 2 nights for my mums wedding. No bridal suite ready due to refurb so the bride was given interconnecting rooms instead(2 standard rooms with a door in between).
The hotel wanted to move the bride for the 2nd night into an executive suite (they told her this on the wedding morning when we came down for breakfast) however this was not appropriate given all the stuff we had for the wedding and the lack of time. One member of staff told us the executive was bigger than a standard… another member of staff told us it was the same size? The alternative was that the bride stayed in the standard room and another random guest would be staying in the interconnecting room, on her wedding night. Not the most thoughtful idea from the Hotel…. We were told the room was already booked before my mums wedding was booked (she booked it early 2020 before lockdown) so that is hard to believe.
Eventually this did get sorted however the bride could have done without this stress on her wedding morning before she’d even sat down for breakfast….

After breakfast (which I have no complaints about) we were stood around waiting for the wedding cakes which had been stored somewhere by the hotel. When the staff brought out the cake boxes (after half an hour of us stood around waiting on the wedding morning) the cake boxes were brought out in a different condition as they were when we handed them to reception. Of course the cakes inside were damaged…. The staff were asked a number of times to keep the cakes out of a fridge (and I’m sure it’s common knowledge that wedding cakes are fragile). This again was unnecessary stress we did not need on a wedding morning! Luckily the cake maker was a guest at the wedding and was able to bodge the cake back together. The staff that brought the cake out quickly disappeared when we brought it to her attention the cake was damaged and I didn’t see her again after. No remorse or apology? Do the staff working these weddings know how much these things cost? It felt like there was a lack of care, probably because of how busy they were though. There was a wedding Friday, Saturday and Sunday. Park life guests were staying. A coach full of elders were staying. There was also a bridal party on the Friday night staying who was getting married elsewhere. We were crammed in.

Everything else seemed to go as planned for the wedding. Wesley was great, very helpful and did a great job throughout the whole day. Jack behind the bar was also very friendly and helpful both nights. The chefs catered for a vegan (myself)-the lasagne that was specially made for the evening reception was delicious- thank you!

A double gin and tonic at the wedding bar was £12… for a holiday inn that seems very pricey.

The DJ could have been friendlier - he wouldn’t play one of my requests because he didn’t like it 🥴and he played The Contours - Do you love me about 3 times.

The hotel was clean and tidy and the choice of food at breakfast, and at the restaurant in the evening was great. There was a problem with the air conditioning so we all had to request fans from reception. We were dripping in sweat all day throughout the wedding ceremony and reception because it was so hot.

Wouldn’t ever stay again. Gave 3 stars because the food was good - thanks to the chefs! And the hotel was clean - thanks house keeping!

Most staff were really friendly and helpful, would definitely go back! I had a great stay there and amazing breakfast in the morning.

Spent two nights at the hotel food was excellent staff brilliant all round great weekend

Good size rooms. Beautiful modern bathroom. Everywhere was spotless. Good food especially breakfast. I would certain return..👍👍👍

Nice hotel, we was in a lovely refurbished room , comfy bed & good shower.
Only bad point was the window was dirty.
Staff very nice and professional.
Underground car park is a bit of a squeeze but manageable.

One of the better budget hotels I’ve visited. The staff are excellent and very friendly. The updated rooms are well-decorated with USB plug sockets by the beds. Great breakfast selection and good food in the restaurant. The only slight niggle is that the shower is a little weak and the A/C didn’t work in my room so it got a bit hot. Would definitely stay again!

Very nice hotel, tidy

just wanted to give a message and say that tonight has been amazing. We attended a wedding today at your hotel/Chapel and the staff were so fantastic especially Nigel!! all staff were absolutely non stop, working so hard and it really doesn't go unnoticed. As someone who works in customer service myself I found that the service from your hotel, especially the staff that ran the bar for the wedding were 100% fantastic. 100% a credit to your team!! Will 10000% be back again! Thankyou for such a lovely night (that still hasn't ended yet!!

Thank you for an amazing stay!
We booked a Saturday night And an executive room. The room was spacious, modern and clean!

Housekeeping staff were so lovely and friendly, and overall service was great!

We would like to give a special shout out to Jade who went over and beyond for us. She was so accommodating and ensured we were comfortable throughout our time there.

Cannot fault our stay and already looking forward to our next visit.. Thanks Jade and the team :)

Fayaz

The very special and long awaited wedding for Lauren, our daughter, and Steven took place last weekend. The hotel staff did a fantastic job, making sure that everything was put into place ready for the wedding ceremony and it looked amazing. There was a definite “Wow Factor” for everyone who was there. It’s here that we need to say thank you to Diana and Libby in recognition of their hard work in ensuring that all the wedding arrangements went to plan. In addition we now need to say an additional thank you to all the staff at the hotel who looked after us all during the weekend. They all worked so hard and fully deserve the thanks from all those who were there.
The only real disappointment was the guy doing the evenings disco music. Even though he said he would welcome and play any and all music requests it didn’t really go to plan. Granted he
played a very limited number of requests but the vast majority of his choices centred around clubhouse music and when asked for a change he was quite dismissive. Result was he lost his audience.
So all in all, a fantastic wedding venue and a great weekend.

Convenient place easy to access to all the shops,bar and restaurants.

Quiet, and clean. Not 5* as showers could do either some extra water...

Lovely hotel and staff. Not too much noise from outside not a five star rating from me as guests in the next room very loud at 4:30 I'm the morning.

Clean, fresh & tidy. Plus the bar was good

Nice room and modern bathroom with friendly staff.