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We recently visited Guernsey for the first time, staying nine nights, at the OGH Hotel. Firstly, all the staff were fantastic. Everyone was cheerful, professional with a high level of …
We returned to OGH for our 40 th wedding anniversary having spent our honeymoon in Guernsey. We enjoyed 5 super relaxing days at this special hotel where we were warmly …
This was our second holiday at the OGH to celebrate our wedding anniversary. Indeed, we noticed that there were a lot of Returners like us. The location is perfect for …
First thing to say is the staff are, almost without exception, terrific. My 3 rating is about the state of what claims to be a 5 star hotel. This is …
Excellent …. Untill they had an event. Service suspended.
This is the only 5 star rated hotel on Guernsey. It is well deserved, as the location is great (in the middle of town), the views over the harbour are …
We love this hotel. Although we had pre- booked to stay in another hotel in St Peter Port, this was our go to place every evening. The Staff greeted us …
Lovely old hotel , packed with history and in a great location. Food on the first night was really good but a little pricey , breakfast was also good on …
From start to finish of your stay you will be treated the most delightful welcome and excellent service levels If you are travelling with a car the valet service will …
We had a superb stay at the Old Government Hotel and a special THANK YOU to Kris for all your help and organisation before we'd even arrived! The service we …
Fabulous hotel, you'll not go wrong staying here and you will definitely get the 5 star treatment. Food is excellent as are all the staff. Really enjoyed our stay.
Very nice Hotel with excellent facilities and in a great location, all of the staff were friendly and made us feel very welcome, the breakfast was top notch.
Remarkable welcome and attention from Kris who contributed to our excellent stay at the old government house hotel. Very nice setting, lots of charm.
This hotel is very good and the service from the staff is second to none. The food was amazing apert from the hung curd I had to try it but …
The Old Government House & Spa is a five-star palace of indulgence disguised as a hotel. Walking in feels like you’ve accidentally wandered onto a royal movie set, complete with …
A recent four night stay. Hotel was lovely. Staff were exceptionally good; both helpful and informative. In particular dining room & reception staff were to be commended. Despite an upgrade …
Thank you for this exceptional welcome thank you to Roberto Thank you for the service at the restaurant which is delicious Thank you pamela Thank you for the quality of …
Beautiful hotel with old world charm. Some excellent members of staff but on occasions we had to wait a long time for service. Two nights running we had 45 minute …
Perfect location for our 1st trip to guernsey. The old Government house hotel was everything we wished for lovely room , great facilities, amazing staff and excellent food . Definitely …
We were a group of friends of 12 people and we had a wonderful stay. The welcome was very warm, thanks to the team, Roberto who did everything to help …
I recently had the absolute pleasure of spending my Easter holiday at the Old Government House Hotel in Guernsey, and honestly, where do I even begin? From the moment you …
Exceptional staff attentiveness, high cleanliness standards, and central location, highly recommended. Antonio Taxis Guernsey
An amazing experience at the Old Government Hotel. It certainly lived up to its reputation. We were surprised to be upgraded to a sea view Queen room and the service …
Firstly, all the staff were fantastic. Everyone was cheerful, professional with a high level of customer service. We did find, on the odd occasion, in the bar area, that they were overstretched which led to a long wait to order a drink or food, but we could see that they were working flat out. The valet parking is a nice touch and our room was cleaned and tidied thoroughly every day. On returning to the hotel each time we had been out, we were always greeted warmly.
Our king room had a very comfortable super king bed, was a good size overall and was well equipped. We were at the back of the hotel overlooking the kitchen area which, although slightly disappointing, was understandable as we hadn’t booked ‘a view’. There was a background hum from outside fans, but we didn’t really notice this after the first day or so.
What we did feel, however, was that the room, being in this position in the hotel, should have been decorated in brighter colours or light, neutral tones, as those king rooms shown on the website are. Ours was all dark browns and dark beiges, with heavy brown curtains, making it feel unwelcoming and without a lot of natural light due to its position and net curtain over the bottom half of the window. It just didn’t make us feel 5 star and ‘uplifted’ each time we entered it, which was a shame.
Breakfast in the Brasserie, which was light and airy, was excellent, with a wide choice, particularly of cooked options. We also ate several times in the bar area, the Olive Grove and the Brasserie, in the evening, and the food was very good.
The pool area is sheltered with comfortable sun loungers, although these did get full, on occasion, as our weather was hot and sunny.
Overall, we enjoyed our stay and the hotel clearly has a large, returning customer base, but it didn’t quite feel 5 star for us, mainly due to our room.
Moving forward, I think thought needs to be given to how the hotel maintains the ‘old world, traditional charm and decor’ that many of the returning guests obviously love, balanced with making it feel fresher, lighter, brighter and updated in some areas.