The 2 stars were for the restaurant service with the evening meal. Probably not enough staff especially with it being so popular.
Excellent reliable service is always!
Didn't have breakfast …
Would have been nice to have a bath.
Had everything we needed it to have a pleasure to stay there
The rooms are undated not very clean hotel very rowdy but staff are lovley
Only used for the hot dressing facilities. Ideal desks. The only issue I had was the toilets were outside the office and a long walk away so maybe not so …
Rooms and facilities were good, breakfast was poor.
The property was well placed for where needed to be, it was clean and modern and the facilities were good. …
I found the doctor that saw me not only methodical but also very thorough in his examination. I didn’t feel rushed or distracted at any point, nor did I feel …
Great experience from start to finish. Great communication for both ends of the trip and very reasonably priced. Would not hesitate to use this company again.
Rooms were clean. Restaurant was superb. Menu offered large variety of choices.
Very pleased with the service. Driver was bang on time to pick me up to Birmingham Airport. Pleasant conversation during the drive and he took my case into the terminal …
Really clean and comfortable rooms and excellent staff even when really busy …
Brilliant stay, even the night before we left there was a leak in the bathroom. They were quick to assist and change rooms immediately
Dine and disco party event. Was ok but no choice in food. Lamb or tofu, snookered if you don't like either as I was. Party side was fine.
This is the third time I am using them. The service is excellent. The drivers arrive on time or early. The drivers are polite and helpful. Their prices are reasonable …
Not a good nights sleep
Good location and has a pool …
Great hotel highly recommended!!
Excellent customer service the room was a great size and the hotel just had a great feel about it …
We were delighted with the service we got from Abid in Excelsior Cars. He was so accommodating and patient. He was also professional, punctual and friendly. Thank you!
Easy and relaxed experience No rushing through Thorough consultation with GP
Swimming area the best , pub food lovely , breckfast awful and rooms dirty lock onn bath room broken
Go to Herm, it gives you just another perspectives on life! So calm and lovely. The mermaid inn, what a wonderful find after taking a walk around the island. Now …
Hotel is looking tired. Rooms need new carpets and furniture for me.
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