Carpets Direct 2 U

4.9/5 based on 1592 reviews
Latest Reviews
Used Carpets Direct 2U again for our hall, stairs and landing carpet. Great service from the shop and fitting was on time and done to a high standard. All safety measures in place.Highly recommended.
thebestof.co.uk
Source: thebestof.co.uk
Recently had a new carpet for conservatory. Very impressive range of carpets available and good advice given in shop of different types. Carpets to suit all price ranges. Fitting was good and overall very pleased with service given.
thebestof.co.uk
Source: thebestof.co.uk
The Aldridge branch is a shambles.
1st fitting. Booked for between 9.00-10.00am told we would be 1st job. 10.30 still not arrived, rang to be told doing another job 1st. No apology, no phone call, very poor.
2nd fitting. Gave another chance. Booked again 2 weeks in advance to ensure 9.00am fitting and told no problem. 10.15am still not arrived, rang to be told fitter booked a day`s holiday (surely not my problem) and replacement fitter wouldn`t get to us till PM. Again, no apology, no phone call. To be fair the manager diverted a fitter so we got sorted albeit 3 hours late.
The left hand does not know what the right hand is doing and is a total and utter shambles of a company.
Will most definitely not be going back.
thebestof.co.uk
Source: thebestof.co.uk

Reply from Alex M:
Reply received from the business owner: ''We are pleased you are satisfied with the carpet now fitted and we thank you for your custom. We are sorry we disappointed you with regards to the fitting time, we are currently facing unprecedentedΒ demand on our fitting service and doing our best to accommodateΒ customers in very difficult times. On the day in question we had a number of our fitters who were unwell and the remainingΒ fitters had to work extra hours in the day to fulfil our undertaking to the customers''
Friendly & very helpful staff, owner came out to measure explained everything & very helpful on helping me to choose colour
google.com
Source: google.com
Richard is superb and gives honest advice!! We have used him twice. Great quality carpet, great fitters,, great service and price.
google.com
Source: google.com
Fantastic service nothing too much trouble. Went above and beyond to fit our carpets quickly as we live in a flat. Price quoted was best around. Big thank you to Noel he was great. Will definitely recommend. Could not fault. Big thanks.
thebestof.co.uk
Source: thebestof.co.uk
I received a rug today from Carpets direct 2 you. Great rug and speedy delivery.😊
thebestof.co.uk
Source: thebestof.co.uk
Alway been a fair price and good service
google.com
Source: google.com
Highly recommend. We went into the Pelsall store and the staff were so polite, friendly and informative. Being our first home, this was the first time we've bought carpet/vinyl, so we were a little unsure of the whole process but the staff were more than happy to explain everything to us, including how to check if our existing underlay needed replacing - they definitely have the customer's best interests in mind, rather than trying to sell unnecessary extras. We ordered our carpet and vinyl on Saturday and it was fitted yesterday by a really polite, friendly and professional man called Fab. I am really pleased and was so impressed with the whole service from start to finish, I couldn't fault them and will definitely be using them again when we replace carpet in other parts of the house. Thank you!
thebestof.co.uk
Source: thebestof.co.uk
Delighted with the value and service, great price, beat several other quotes, great work attentive service and the carpet is lovely, fitter was quick and efficient.
google.com
Source: google.com
Always helpful,
google.com
Source: google.com
Friendly and great prices
google.com
Source: google.com
Highly recommend! We went into the Pelsall shop after being recommended by a friend and so pleased we did. There were no pushy sales and the advice we were given was great, it was more about the right carpet for us and not trying to sell us the most expensive. Everyone who comes round now compliments us on our carpet, we love it! Thank you!
thebestof.co.uk
Source: thebestof.co.uk

Reply from Carpets Direct 2 U:
Thank you for your recommendation and most of all, thank you for your custom. Your comments endorse the way we like to run our business - honest advice and trying to match the right product to your needs.
Service very good. The two carpet fitters who came were very efficient and got on with the job from the time they arrived. Would highly recommend.
google.com
Source: google.com
Shopped around loads of stores. Found a really nice carpet here and they priced competitively. They were really flexible around my awkward fitting dates and actually ended up sending a fitter on a Saturday morning with only two days notice. The carpet looks fantastic and we get compliments every time someone visits the house.
google.com
Source: google.com
I am absolutely DELIGHTED with my new bedroom carpet from Carpets Direct 2 U in Pelsall. Rob gave me great advice on what carpet would be best - I had one carpet in mind but he advised a better one which was still the same price. Good old fashioned honest, customer service - no salesmen or upselling - they are a friendly, family run business that do what is best for the customer at a great price. Have used for several rooms now.
thebestof.co.uk
Source: thebestof.co.uk
Review received from Mr P - A big thank you from my wife and I for the excellent job Richard and his young helper Mathew made of laying the vinyl floors of the bathroom and toilet. We are pleased with the result and would hope that you would let them know how pleased we are for their workmanship. May I also thank the gentleman who measured up for the amount of material required – he was very accurate.
thebestof.co.uk
Source: thebestof.co.uk
Review received from Pat W - Shop - good service. Carpet came quick. Fitter - Good service. On time and fitted quickly.
thebestof.co.uk
Source: thebestof.co.uk
A fault was found In a carpet purchased from the above business, Mandy dealt with our complaint and was helpful and quick to rectify. Mandy cares for her customers and the after service was excellent. My husband and I highly recommend this business and it certainly deserves its 5 stars and the title of best of Walsall. Thankyou so much Mandy.
thebestof.co.uk
Source: thebestof.co.uk
A fault was found In a carpet purchased from the above business, Mandy dealt with our complaint and was helpful and quick to rectify. Mandy cares for her customers and the after service was excellent. My husband and I highly recommend this business and it certainly deserves its 5 stars and the title of best of Walsall. Thankyou so much Mandy.
thebestof.co.uk
Source: thebestof.co.uk
Review received for Carpets Direct 2 U from Glenda M :- "Five star. Very good. Will use again."
thebestof.co.uk
Source: thebestof.co.uk
Review received for Carpets Direct 2 U from Amelia G :- "The last fitting from Carpets Direct, but the service excellent as usual. I would highly recommend the service of all concerned."
thebestof.co.uk
Source: thebestof.co.uk
Review received for Carpets Direct 2 U from Anthony H :- "Everything that has been done is 5 star from shop to carpet fitter. Excellent service. Thank you."
thebestof.co.uk
Source: thebestof.co.uk
Review received for Carpets Direct 2 U from Bob C :- "Ian did a great job. Recommended Carpets Direct and didn't disappoint. Will be telling friends and family."
thebestof.co.uk
Source: thebestof.co.uk
Very pleased with overall service from shop and fitter. Would recommend.
thebestof.co.uk
Source: thebestof.co.uk
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Carpets Direct 2 U now open in Wednesbury!
22/07/2019

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