Fitch Autos
Latest Reviews
Very helpful and friendly they put my mind at ease explained what work was going to be done and the bill was less than the quote.I cannot recommend them enough i will definitely be going back to them in the future
Source: google.com
I have had a very positive experience when using Fitch Autos for a recent service on my Range Rover. I would firstly like to begin by saying that the ladies on the reception desk have been so kind, compassionate and fabulous! They clearly care about customer service. Communication was excellent and I was consulted on any work before it was carried out.
Although unexpected repairs can be expensive, I know that my Range Rover is now in the very best mechanical condition it can be for its age and mileage. There will always be a garage that can do it “cheaper”. However, my mind is at peace knowing you get what you pay for. In this case, thoroughness, high-quality workmanship and a genuine passion for ensuring the safety of you and your vehicle.
The flexible payment options were also really helpful considering the unexpected costs just after getting married! The loyalty point scheme is also a nice additional bonus. Considering the cost of my repairs, I have lots of points to use on future services! A nice silver lining.
I will definitely be booking in for MOTs and future services.
Thank you Fitch Autos!
Although unexpected repairs can be expensive, I know that my Range Rover is now in the very best mechanical condition it can be for its age and mileage. There will always be a garage that can do it “cheaper”. However, my mind is at peace knowing you get what you pay for. In this case, thoroughness, high-quality workmanship and a genuine passion for ensuring the safety of you and your vehicle.
The flexible payment options were also really helpful considering the unexpected costs just after getting married! The loyalty point scheme is also a nice additional bonus. Considering the cost of my repairs, I have lots of points to use on future services! A nice silver lining.
I will definitely be booking in for MOTs and future services.
Thank you Fitch Autos!
Source: google.com
Always a great experience leaving my car with Fitch.
Provide comprehensive checks and forward electronic reports for review.
They have a credit free finance option too which always helps for the bigger bills
Provide comprehensive checks and forward electronic reports for review.
They have a credit free finance option too which always helps for the bigger bills
Source: google.com
Subject: Exceptional Customer Service and Reliable Work - High Recommendation
To the Management Team,
I am writing to express my complete satisfaction with the service I have received recently, including an MOT performed today and an interim service completed a couple of months ago.
Your team consistently demonstrates a commitment to excellent customer service. I value finding a garage that I can truly trust to get the job done right and at a reasonable price.
During my wait for the MOT, the staff were helpful and friendly, and the waiting facilities were excellent—the free arcade games were a thoughtful touch that made the wait very pleasant.
Based on the consistent quality of the work and the professionalism of your staff, I am an extremely satisfied customer and will definitely be using your garage for all future maintenance. Please pass on my sincere thanks to your entire team.
Best regards,
To the Management Team,
I am writing to express my complete satisfaction with the service I have received recently, including an MOT performed today and an interim service completed a couple of months ago.
Your team consistently demonstrates a commitment to excellent customer service. I value finding a garage that I can truly trust to get the job done right and at a reasonable price.
During my wait for the MOT, the staff were helpful and friendly, and the waiting facilities were excellent—the free arcade games were a thoughtful touch that made the wait very pleasant.
Based on the consistent quality of the work and the professionalism of your staff, I am an extremely satisfied customer and will definitely be using your garage for all future maintenance. Please pass on my sincere thanks to your entire team.
Best regards,
Source: google.com
"This is a very friendly and efficient company. I was kept informed of progress on my car at all times. I had the use of a courtesy car all the time. They managed to fix 2 problems with the car, which mainstream Jaguar dealers denied existed. The fact that the main problem took months to fix was down to current supply problems with Jaguar. I highly recommend this company."
Source: google.com
I was sent a couple of reminders that my MOT was due (I forget) The staff are very helpful and polite and prices are very reasonable why look anywhere else???
Source: google.com
was generally happy with the repair however when i went to collect my car, i asked if i can check my dashboard lights before making payment. the lady at the desk refused saying that payment had to be made first. basically meaning that i couldn't check what i was paying for before paying - this is ridiculous - they need to show us that the car has been fixed before requesting payment
Source: google.com
As usual, excellent and friendly service from Neil and the team. I would not go anywhere else. (14/10/2025)
Excellent service from Holly and the Team when my car was in for another service and Mot (09/10/2024). Cannot fault them at all.
Excellent.
Cannot fault Neil and the team. They are always professional and helpful. Explain everything in layman's terms and do not do any work that is not required.
Once again excellent service from Neil and the team. Thank you
Second time at Fitch (14/11/22). Warning light came on. Neil got me in as an emergency and the problem was sorted within 30 minutes.
Once again, excellent service.
Thank you.
First time I have used Fitch for service and Mot and I will certainly use them again. Highly professional, good value for money. When there was a major warning light on my car, Neil brought my service and Mot forward by 7 days and got me in the next day. I cannot thank Neil and Fitch enough. Recommend to anyone who need work / servicing on their vehicle.
Excellent service from Holly and the Team when my car was in for another service and Mot (09/10/2024). Cannot fault them at all.
Excellent.
Cannot fault Neil and the team. They are always professional and helpful. Explain everything in layman's terms and do not do any work that is not required.
Once again excellent service from Neil and the team. Thank you
Second time at Fitch (14/11/22). Warning light came on. Neil got me in as an emergency and the problem was sorted within 30 minutes.
Once again, excellent service.
Thank you.
First time I have used Fitch for service and Mot and I will certainly use them again. Highly professional, good value for money. When there was a major warning light on my car, Neil brought my service and Mot forward by 7 days and got me in the next day. I cannot thank Neil and Fitch enough. Recommend to anyone who need work / servicing on their vehicle.
Source: google.com
Great service again, highly recommended
Source: google.com
The service advisors were absolutely brilliant and helpful.
Got my car in short notice and the repair was completed at the end of the day.
I was very happy that they did a six month payment plan interest free which made my life easier.
Will definitely use them again if needed.
Keep up the great work 👍👍
Got my car in short notice and the repair was completed at the end of the day.
I was very happy that they did a six month payment plan interest free which made my life easier.
Will definitely use them again if needed.
Keep up the great work 👍👍
Source: google.com
Had a DCT gearbox fault on my M4. To which they recommended me doing a service on it first, before I decide to replace the gearbox itself, as it may fix the issue I was having. Upon doing the gearbox service they noticed my transmission oil cooler was leaking a lot of oil. To which they advise me to replace alongside doing the gearbox service. Car is now driving fantastic with 0 issues with the gearbox. This company saved me thousands on repairs. Great trustworthy company and the office staff are also so friendly and knowledgeable. Would highly recommend this company for your car needs.
Source: google.com
From the phone call to the diagnostic check and repair went smoothly kept updated very professional sales team
Source: google.com
Great service always happy 😀
Great staff always happy, helpful & friendly.
Great owners, courtesy cars available.
And to top it hot chocolate whilst you wait ☺️
Great staff always happy, helpful & friendly.
Great owners, courtesy cars available.
And to top it hot chocolate whilst you wait ☺️
Source: google.com
Not only was the work carried out quickly and professionally but the customer service was absolutely excellent. Would highly recommend
Source: google.com
I am so glad I found this garage. I was desperately trying to find a garage that could fit me in asap for a service on my Range Rover Evoque before setting off to the EU. These guys did an amazing job with a fast turn around and I’m so grateful. 🙏🏼 they are also very friendly…highly recommend 💯
Source: google.com
This is the first time I’ve used Fitch Auto’s and they did a great job with my Jaguar. The customer service was first class and Ellie couldn’t be more helpful. I would definitely recommend them. Being offered a courtesy car was a bonus and took away the stress
Source: google.com
Our Landrover Discovery Sport was running a bit rough, the team at Fitch did a full diagnostic and identified a few things , some more urgent than others. Action was taken and we are really pleased with how our family car is now running. Fitch will be my go to place from now on.
Lee & Gaynor
Lee & Gaynor
Source: google.com
Second visit to fitch autos they have done a great job again they get my vote from now on can't thank them enough.
Source: google.com
I have used this garage a couple of times now and have been really impressed with their service. They first fixed a DPF issue for me, and a few months later carried out an interim service and repaired a faulty injector. On both occasions they provided a courtesy car, which was a huge help.
They are always clear about costs, seeking approval before carrying out any work, which gives real peace of mind. The reception staff are friendly and professional, and the mechanics clearly know their trade.
Overall, a reliable and trustworthy garage that I would happily recommend.
They are always clear about costs, seeking approval before carrying out any work, which gives real peace of mind. The reception staff are friendly and professional, and the mechanics clearly know their trade.
Overall, a reliable and trustworthy garage that I would happily recommend.
Source: google.com
Fitch Autos, excellent experience with Jaguar 63K service. Great communication, car collected on time with polite respectful staff, work completed on time and car returned cleaned and valeted. Way better servicing experience and £200 cheaper with Finch Autos than JLR main dealer.
Source: google.com
Fantastic service, very friendly, very satisfied, very excellent job and highly recommended to the other customer
Source: google.com
After checking prices and reviews at most local garages I settled with Fitch’s based mainly on Reviews.
Personally I rate a garage on the first point of contact or phone call.
Ellie, in this case was pleasant, polite and gave me the time
I wanted to explain my situation, my needs, budget and concerns. She listened to what I wanted from them and offered answers to all my questions, which was reassuring.
The first person customers deal with on the phone, front of house, message or email is a measure of what happens behind the scenes.
I also spoke to Josh on reception and another lady, who’s name
I forget 😔 but both were also pleasant and friendly and a credit to the company..
Personally I rate a garage on the first point of contact or phone call.
Ellie, in this case was pleasant, polite and gave me the time
I wanted to explain my situation, my needs, budget and concerns. She listened to what I wanted from them and offered answers to all my questions, which was reassuring.
The first person customers deal with on the phone, front of house, message or email is a measure of what happens behind the scenes.
I also spoke to Josh on reception and another lady, who’s name
I forget 😔 but both were also pleasant and friendly and a credit to the company..
Source: google.com
Normal first class professional service
Source: google.com
Just to say that I took my 2021 Land Rover defender in there yesterday for an erg valve check
They offered me a courtesy car tye afternoon which I gladyly accepted as I had a doctors appointment later in the day
They emailed ant text me within 2 hours to explain the diognostics they had performed Told me what they recommended which I accepted. Told me that there was a free Land Rover recall to help me with an engine light issue
Girls on reception a credit to the company
Absolutely fantastic experience matching and in fact exceeding by far the Land Rover dealer experience on information prompt response and general courtesy
Will be using them from now on and will recommend to my friends and family
Very professional experience all round and a very fair pricing
10 out of 10 for me
They offered me a courtesy car tye afternoon which I gladyly accepted as I had a doctors appointment later in the day
They emailed ant text me within 2 hours to explain the diognostics they had performed Told me what they recommended which I accepted. Told me that there was a free Land Rover recall to help me with an engine light issue
Girls on reception a credit to the company
Absolutely fantastic experience matching and in fact exceeding by far the Land Rover dealer experience on information prompt response and general courtesy
Will be using them from now on and will recommend to my friends and family
Very professional experience all round and a very fair pricing
10 out of 10 for me
Source: google.com
I recently took my jaguar f type to Fitch Autos at Brownhills staffs for a big service. I found the staff very helpful and friendly and happy to advise me on any issues I may of had I was very happy with the work carried out and the time it was carried out. Also great to have a free courtesy car.
Source: google.com
