Dawn Cridge at Gracechurch wins Sutton BID customer service award
11th May 2022
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Dawn Cridge, cleaner at the the Gracechurch Centre in Sutton Coldfield has been crowned April’s local hero in the Royal Town’s Sutton Smiles Better scheme.  

She was named the winner due to ‘keeping the standards of cleanliness very high during the pandemic and beyond’, which has been noticed by several Gracechurch customers.

She was nominated by Paul Letson, who said: 

“Dawn has been a cleaner at the centre for over 2 years and has already been nominated internally for a Star Award for her continued commitment throughout the Pandemic, ensuring the toilets in the Gracechurch Shopping Centre are Covid Safe.

“Her standards of Cleanliness are very high and this has been noticed by many Gracechurch customers.  Although restrictions have been lifted Dawn continues to keep the levels of standards high. Working in closed spaces must have been difficult during the pandemic and she has never dropped her standards.”

A local lady, Dawn said: “Gracechurch customers are really friendly and they often comment on my work which I find really rewarding. I work as part of a cleaning team and this is our second award in two years which is lovely.”

Launched by Sutton Coldfield Town Centre BID, the initiative aims to recognise the excellence provided throughout shops, offices, bars and restaurants in the town centre, particularly recognising those individuals who go the extra mile.  Each month, a panel of local business representatives select one worthy winner.

The BID has so far recognized the fantastic customer service from individuals across a host of Sutton Coldfield businesses, including Holland & Barrett, The Gym, Appetites Café, the Grape Tree, TGI Fridays, The Gate, Simpsons gin bar, Pandora and Eleon.

Angela Henderson, manager of the Gracechurch Shopping Centre and Chair of the BID, said,

“There’s no doubt that town centres have suffered some incredibly challenging times recently, facing circumstances like never before.

“The Sutton Smiles Better award is a fantastic way to raise awareness and recognise the excellence in our shops, offices, pubs, bars, restaurants and cafes, and goes a small way to showing our appreciation for the hard work from individuals not just throughout the pandemic, but every day.”

Dawn will receive a prize of £100 in local vouchers and will proudly display the Sutton Serves Better plaque.

To nominate your employee or local hero visit: https://suttoncoldfieldtowncentre.co.uk/2021/09/23/recognising-excellence-in-sutton-coldfields-bars-and-restaurants/

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Ian Henery

Member since: 4th February 2019

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