I thought there was a problem with my car yesterday so I called into tackwoods and the guys put it straight up onto the ramp and checked it all out for me ,they said it was fine and refused to take any payment off me for their time , what amazing service you get from these guys ,
Reply from Tackwood MOT and Servicing Centre St Neots: Thanks for taking the time to review us, always happy to help :-)
I took my BMW 5 series in today for the simple job of having a rear coil over spring replaced. I arrived at 8am as requested as it was the time most convenient for me and tackwoods understood that.
my self and my mum have taken our cars there for a number of years since moving to St Neots with no issues until today and now I wouldn't recommend them to my worst enemy and We definitely won't be going back there again.
After the work was completed on my car upon leaving the garage whilst still on levellers lane I noticed a juddering/rumble coming from the rear end of the car. I took the car back and they assured me that it was safe (fair enough) but that doesn't explain why my car is now vibrating, after a long and in depth discussion and look at the bottom of my car and also a test drive the final decision was to go through the process of elimination starting with the rear UJ and centre bearing being repaired.
I left with this information and went over to Bailey morris to get a quote on these repairs (£198.95 before labour) for a problem that appeared out of nowhere whilst my car was on a ramp. But I as a law student have reviewed cases similar to this and do understand the concept of coincidence and appreciate that. I was accused of "crashing my car into a bollard" which was a manipulation of what I had told them prior which was that I knocked the underside of my exhaust on a folding parking bollard (in the folded position) which was the front end of the exhaust just behind the cat which was repaired with no problem. (if I could upload pictured of the repair I would) and from the second opinion from various other mechanics this couldn't be the case as to whats causing the rumbling. after getting the quote from bailey morris and returning to Tackwoods to book the car in for its repairs which had previously been discussed I was called into the office and told that they are no longer happy to work for me on any of my vehicles. So now I am a student with who also needs to get to work with HUGE repair bills on my car. just to think I was going to try and get it booked in for a timing chain replacement and service next week too. NEVER AGAIN. AVOID BY ANY MEANS!!!
Reply from Tackwood MOT and Servicing Centre St Neots: Dear Rhys
Naturally as a customer focused business we don’t like getting negative reviews, we try to rectify any problems immediately and to the customer’s satisfaction.
It did however become apparent after a considerable amount of time spent with our technicians explaining outstanding issues on your car; this would not be the case.
When you originally booked the vehicle in, you did state that it was “going all over the place” and had lots of issues, (a completely different version to your review). We informed you that it would be best to book the car in for a couple of days so we could fully diagnose it, order parts and fit etc. You informed us that you were not able to leave the car for long, but you did say you had a coil spring that needed fitting. We accommodated you with a fixed time booking just for the coil spring as a starting point.
We only fitted the coil spring (3 bolts top and 1 bolt bottom), nothing else; we didn’t assess other issues as it was only booked in for the coil spring.
You came back and we informed you of this, explained and showed you on our ramp, we went through exactly what we had done and you went away seemingly happy with our technicians explanation.
You then came back again, quite aggressively implying that we must’ve done something to your car whilst there as it wasn’t like it when it came in. (Not what was said when you booked the vehicle in with our reception staff). We again afforded you polite service, got our senior technician to go out and assess the car, we put it on a ramp and showed you, ultimately giving you a free diagnosis of the unrelated problem. You were obviously happy with our prior service and diagnosis as you wanted us to complete the prop shaft repair which you came to book in.
It was only at this time when you wanted to book the vehicle in for the work I informed you politely that I was sorry but we didn’t want to quote or do your work anymore; to question the integrity of our technicians and our business modeI was something I was not prepared to accept. I also explained it was because historically we have had lots of “no shows” when you have been booked in previously; the latest being just 2 days prior to this with no telephone call to cancel again. We also spent several additional hours with different technicians to explain and advise on future repairs all the time you were abrupt, rude and complaining about the work we had done and the time you had wasted, blaming us for things we had not done. I consider our technicians to be the bestofstneots and totally trustworthy and honest, so I was more than happy with both our senior technicians assessment and that we had not done anything wrong and upon speaking to the person who took the booking in the first place when you listed several problems with your vehicle, it was a decision I made not to continue with any further work for you. I am only sorry you felt the need to write such a review as a consequence. I do hope you find another garage that will suit your requirements, as we do not take the decision to strike customers of our data base lightly.
I cannot recommend Tackwood's enough. From the moment you step through the door you get a very friendly, polite and professional greeting. All the staff I have dealt with are just brilliant, they go above and beyond the call of duty. We have been using them for a few years now and they never fail to impress, they're honest and thorough in getting the work done and make you feel confident that you will not be ripped off. They are extremely trustworthy and excellent at what they do. I will certainly not take my business anywhere else.
Reply from Tackwood MOT and Servicing Centre St Neots: Thank you for taking the time to complete the review and for your kind words, we always do our best 😀
In April 2017, Chris B said:
Amazing service, went above and beyond the normal call of duty, I am exceptionally grateful.
I have been using Tackwood motor engineers for over 5 years, and cannot recommend then highly enough.
The most important thing to me is that they are totally trustworthy. Also, they are a pleasure to do business with being both professional and friendly. I would not dream of taking my business elsewhere. THEY KEEP ME AND MY WIFE SAFE.
In January 2017, Harry D said:
We received a wonderful service from Tackwoods when our business vehicle failed its MOT. They explained everything clearly and fixed the issue, re-tested and passed the van in a matter of ours to ensure we did not miss out on a days work.
In January 2017, Ira J said:
Tackwood Services - Always a great service! 5 Stars.
Having been using Tackwoods for many years now I cant recommend them enough. We've never experienced any problems. They are great at listening to my weird and odd descriptions on what has gone wrong with my car. Always such a friendly service, family run local business you can trust. would always recommend.
Fantastic customer service!!! Very quick to respond to enquiries and the staff take the trouble to listen and understand customer requirements fully. Good price for work carried out, clear explanations. Will give guaranteed appointment times and always run to schedule. Can't recommend them enough!
Tackwoods have serviced my companies commercial vehicles and indeed my families vehicles for many years now.
The service we receive is & has always been very honest, reliable and without a doubt, of the very highest standards.
Indeed, there has been many occasions when at very short notice (by ourselves) Tackwoods Services have excelled in their efforts to minimize the disruptions that vehicle service and repair work can have on a reliant business like ours.their proficient service is in our opinion the key to their success.
We are proud to support this family run business where we are always greeted with a smile & a friendly face.
Reply from Tackwood MOT and Servicing Centre St Neots: Thank you for taking the time to review us and the lovely words; we always try our best 😀
Fantastic service ! car had a issue and needed to get fixed fast as I was going away, all done the same day I called,This is a friendly ,1st class service at a very reasonable price, would definitely recommend to all my friends.
In July 2016, Gary S said:
From my greeting until I left, 1st class and very friendly staff.
In June 2016, Nikki H said:
Fantastic service yet again. Just found out my MOT had expired and within 30 minutes Tackwood fitted me in and it passed.. Thank you so much. See you soon.
In April 2016, Joe P said:
I can only say I received a splendid service. I was in dire need of a service on my van and Tackwoods came to my rescue.
In April 2016, Kay W said:
Great service, friendly helpful staff! Nothing too much trouble - Fabulous.
In April 2016, Matthew W said:
Excellent service as usual, as a commercial customer I am always pleased with the quick turnaround of my vans.